1
Populate the revenue and profit baseline
Pull your last 12 months of revenue and expenses from your accounting software. Break revenue down by product or service line and calculate gross margin for each. Enter these numbers in the baseline section before touching any other part of the template.
π‘ If your accounting is not broken down by line of business, this exercise alone will reveal where your margin actually comes from.
2
Audit your pricing against the market
Research current competitor pricing for each of your core offerings. Note the date of your last price increase. Identify any product or service where your price has not moved in more than 18 months.
π‘ A 5β10% price increase on your highest-volume line is almost always your fastest path to incremental profit β model it before evaluating any other tactic.
3
Map upsell and cross-sell paths for each customer segment
List your top three customer segments. For each, identify one upsell (a higher-value version of what they buy) and one cross-sell (a complementary product or service). Estimate the conversion rate and annual revenue impact.
π‘ Existing customers convert to upsells at 3β5Γ the rate of new prospects β start here before investing in new customer acquisition.
4
Evaluate two to three new sales channels
Identify channels you are not currently using β referral programs, wholesale, e-commerce, or a strategic partnership. For each, estimate CAC, monthly revenue potential, and setup cost. Rank them by revenue-per-dollar-invested.
π‘ Pick the single highest-ranked channel and commit to it fully before evaluating the next one.
5
Calculate and address your churn rate
Divide the number of customers lost in the past 12 months by your starting customer count. If churn exceeds 10% annually for a service business, make retention your highest-priority growth lever β acquiring new customers to replace lost ones costs 5Γ more than keeping them.
π‘ A simple post-cancellation survey asking one question β 'What could we have done differently?' β consistently identifies the top two or three fixable churn drivers.
6
Review costs for renegotiation and elimination opportunities
Sort your monthly expenses from largest to smallest. For each line item above $500/month, ask: Can this be renegotiated? Automated? Eliminated? Enter the potential saving and assign an action owner.
π‘ Software subscriptions and vendor contracts are the most common source of quick savings β many renew automatically at rates that were negotiated years ago.
7
Select four to six KPIs and assign owners
Choose metrics that directly measure the levers you are pulling β average transaction value, monthly churn rate, upsell conversion rate, gross margin by line, and new channel revenue. Assign each KPI to a specific person and set a monthly review date.
π‘ Put your KPI dashboard on a shared screen in your weekly team meeting. Visibility alone improves accountability and keeps the plan from being ignored after Month 1.
8
Build the 90-day action plan with single owners and deadlines
Convert every strategy in the document into a discrete task with one owner, a specific deadline, and a measurable outcome. Prioritize tasks that generate revenue within 30 days β these fund the longer-term initiatives.
π‘ Review the action plan weekly for the first 90 days. Remove completed items and add new ones as you learn what is and is not working.