- Reach
- The total number of unique users who saw a post or piece of content during the reporting period.
- Impressions
- The total number of times content was displayed, including multiple views by the same user β always equal to or greater than reach.
- Engagement Rate
- Likes, comments, shares, and saves divided by reach or followers, expressed as a percentage β the standard measure of audience interaction quality.
- Click-Through Rate (CTR)
- The percentage of users who clicked a link or call-to-action after seeing a post, calculated as clicks divided by impressions.
- Follower Growth Rate
- The net increase in followers over a period, divided by the starting follower count, expressed as a percentage.
- Cost Per Click (CPC)
- Total paid campaign spend divided by the number of link clicks generated β a standard efficiency metric for paid social advertising.
- Return on Ad Spend (ROAS)
- Revenue attributed to paid social campaigns divided by the amount spent on those campaigns, expressed as a ratio or multiple.
- Share of Voice
- Your brand's social mentions or content volume as a percentage of total mentions in your category or competitive set.
- Earned Media Value (EMV)
- A dollar estimate of the organic reach and engagement a brand received, calculated by applying a cost-per-equivalent-impression rate to unpaid exposure.
- Conversion
- A completed goal action attributed to a social media touchpoint β a form fill, purchase, trial signup, or email subscription.
- Reporting Period
- The defined time window the report covers β typically the trailing 7, 30, or 90 days, or a specific campaign flight.