- Engagement Rate
- The percentage of an audience that interacted with a post β calculated as total interactions (likes, comments, shares, saves) divided by reach or follower count.
- Reach
- The number of unique accounts that saw a piece of content during a given period, distinct from impressions which count repeat views.
- Impressions
- The total number of times a post was displayed, including multiple views by the same account.
- DM (Direct Message)
- A private message sent between accounts on a social platform, often used by clients or prospects to ask questions or initiate purchases.
- Hashtag Monitoring
- The practice of tracking specific hashtags relevant to a brand or industry to identify conversations, trends, and engagement opportunities.
- Social Listening
- Monitoring social media platforms for mentions of a brand, competitor, product, or keyword to inform strategy and response.
- Content Queue
- A scheduled lineup of posts awaiting publication, managed through a scheduling tool or manual calendar.
- Community Management
- The daily practice of responding to comments, mentions, and messages to build relationships with an audience.
- UGC (User-Generated Content)
- Content created by followers or customers that features or references a brand β often reshared by the brand to build social proof.
- Platform Algorithm
- The automated system a social platform uses to decide which content to show to which users, heavily influenced by early engagement signals within the first hour of posting.