- Floor-Plan Financing
- A revolving line of credit that allows a dealership to purchase vehicle inventory from manufacturers or auctions, with each unit serving as collateral until it is sold.
- Gross Profit Per Unit (GPU)
- The total front-end and back-end profit earned on a single vehicle sale, including trade-in margin, F&I products, and any dealer holdback.
- F&I (Finance and Insurance)
- The dealership department that arranges customer financing and sells add-on products such as extended warranties, GAP insurance, and paint protection.
- OEM (Original Equipment Manufacturer)
- The vehicle manufacturer β such as Ford, Toyota, or GM β that grants franchise rights and sets sales volume requirements for its franchised dealers.
- Dealer Holdback
- A percentage of the vehicle's MSRP β typically 2β3% β that the OEM repays to the dealer quarterly after the car is sold, providing a margin buffer.
- Days Supply
- The number of days the current inventory would last at the current sales pace; industry standard targets 45β60 days for new vehicles.
- CSI (Customer Satisfaction Index)
- An OEM-administered survey score measuring buyer satisfaction with the sales and service experience; scores below threshold can affect dealer allocations and bonuses.
- Variable Operations
- The new and used vehicle sales departments, which produce revenue that varies directly with unit volume β as opposed to fixed operations (service and parts).
- Fixed Operations
- The service, parts, and body shop departments, which generate more predictable revenue regardless of vehicle sales volume and typically carry higher margins.
- Trade-In Appraisal
- The process of evaluating a customer's current vehicle to determine an offer price, which then affects front-end gross on the new or used vehicle being purchased.
- Pack
- A fixed dollar amount deducted from a vehicle's invoice cost before calculating salesperson commission, retained by the dealership to cover overhead.