- Floor-Plan Financing
- A revolving line of credit used by dealerships to purchase vehicle inventory, where each unit serves as collateral and the loan is repaid when the vehicle is sold.
- Days Supply
- A measure of how many days a dealership's current inventory would last at its current sales pace β typically 45β60 days is considered healthy for new vehicles.
- Front-End Gross
- The profit earned on the vehicle sale itself β the difference between the selling price and the dealer's cost, before any finance or insurance income.
- F&I (Finance and Insurance)
- The dealership department that arranges buyer financing, extended warranties, and protection products, typically generating 25β40% of total gross profit.
- Holdback
- A percentage of MSRP (typically 1β3%) that an OEM pays back to the dealer after a vehicle is sold, representing a hidden margin element in new-vehicle deals.
- OEM (Original Equipment Manufacturer)
- The vehicle manufacturer β Ford, Toyota, GM, etc. β that grants franchise rights and sets sales standards, facility requirements, and customer satisfaction metrics.
- CSI (Customer Satisfaction Index)
- An OEM-administered survey score measuring buyer satisfaction with the purchase and service experience β low scores can affect allocations and franchise standing.
- Trade-In Reconditioning
- The process of inspecting, repairing, and detailing a trade-in vehicle to prepare it for resale on the used-car lot, with associated labor and parts costs.
- Pack
- A fixed dollar amount a dealership adds to a vehicle's cost before calculating a salesperson's commission β used to protect gross profit on discounted deals.
- Variable Operations
- The new and used vehicle sales departments of a dealership, as opposed to fixed operations (service and parts), which generate revenue independently of vehicle sales volume.