- Respondent
- The individual or organization asked to complete and return the questionnaire.
- Open-ended question
- A question that invites a free-text answer rather than a predefined choice, used to gather nuanced detail.
- Closed-ended question
- A question with a fixed set of answer options β yes/no, multiple choice, or a rating scale β that makes responses easy to compare.
- Likert scale
- A rating scale, typically 1β5 or 1β7, used to measure the degree of agreement, satisfaction, or frequency of a behavior.
- Intake process
- The structured sequence a business uses to collect, review, and act on information from a new client, patient, or applicant before service begins.
- Response deadline
- The specific date by which the completed questionnaire must be returned, used to keep workflows and schedules on track.
- Section header
- A labeled divider within the questionnaire that groups related questions, making the form easier to navigate and complete.
- Confidentiality notice
- A statement explaining how responses will be stored, who can access them, and whether they will be shared with third parties.
- Return instruction
- Clear directions telling the respondent how to submit the completed form β by email, post, secure portal, or in person.