- Scope of Services
- The defined list of tasks, platforms, deliverables, and activities the Agency is contracted to perform β anything outside this list requires a written change order.
- Content Calendar
- A scheduled plan showing planned posts, formats, platforms, and publication dates over a defined period, typically submitted weekly or monthly for client approval.
- Content Approval Workflow
- The agreed process by which the Client reviews and approves posts, graphics, or videos before the Agency publishes them on the Client's accounts.
- Retainer Fee
- A fixed monthly amount paid to the Agency for an agreed set of recurring services, regardless of how many hours are actually worked.
- Ad Spend
- Budget allocated directly to social media advertising platforms (Meta, TikTok, LinkedIn) that flows through the Agency but is billed separately from Agency service fees.
- Work for Hire
- A legal doctrine under which creative work produced by the Agency in the course of the engagement is owned by the Client from the moment of creation β applicable when expressly stated in the contract.
- KPI (Key Performance Indicator)
- Measurable targets agreed between the parties β such as follower growth rate, engagement rate, or cost per lead β against which the Agency's performance is evaluated.
- White-Labeling
- An arrangement where the Agency produces content or manages accounts under the Client's brand without disclosing the Agency's involvement to end audiences.
- Non-Solicitation
- A contractual restriction preventing one party from directly recruiting or hiring the other party's employees or contractors during and after the engagement.
- Transition Assistance
- The Agency's obligation upon termination to transfer account credentials, content libraries, analytics access, and ongoing campaigns to the Client or a successor agency.
- Limitation of Liability
- A clause capping the maximum financial exposure of either party β typically set at the total fees paid in the preceding three to twelve months.