- Prospect
- A potential buyer who has been identified as a possible fit but has not yet been qualified or entered a formal sales stage.
- Ideal Customer Profile (ICP)
- A description of the company type, size, industry, and characteristics that historically close fastest and retain longest.
- Qualification Criteria
- Specific factors — budget, authority, need, and timing — used to determine whether a prospect is worth pursuing further.
- BANT
- A common qualification framework: Budget, Authority, Need, and Timeline — used to score whether a prospect is sales-ready.
- Disposition
- The final recorded outcome for a prospect — qualified, disqualified, nurture, or closed — used to update pipeline and reporting.
- Contact Attempt
- Any documented outreach action — call, email, LinkedIn message, or voicemail — made to reach a prospect, logged with date and result.
- Next Step
- The specific action agreed upon or planned to advance the prospect, with an owner and a due date.
- Pipeline Stage
- The current position of a prospect in the sales process — typically prospecting, discovery, proposal, negotiation, or closed.
- CRM Hygiene
- The practice of keeping CRM records accurate, complete, and up to date so pipeline reports and forecasts reflect reality.
- Touchpoint
- Any interaction between a sales rep and a prospect, whether outbound or inbound, that advances or informs the relationship.