- Service Mix
- The combination of treatments a salon offers β manicures, pedicures, gel, acrylics, nail art β and the proportion of revenue each contributes.
- Average Ticket
- The average amount a single client spends per visit, calculated as total revenue divided by number of client appointments in a period.
- Booth Rental Model
- An arrangement where nail technicians rent a station from the salon owner and keep their client revenue, rather than being paid as employees.
- Commission Model
- A staffing structure where technicians receive a percentage of the revenue from services they perform, typically 40β50% of service sales.
- Retail Attachment Rate
- The percentage of client visits that include a retail product sale β nail polish, cuticle oil, hand cream β in addition to the service.
- Client Retention Rate
- The percentage of first-time clients who return for a second visit within 90 days β a core metric for salon revenue stability.
- Buildout Cost
- Capital expenditure required to fit out the physical salon space β plumbing for pedicure chairs, ventilation, flooring, lighting, and signage.
- Operating Leverage
- The degree to which a salon's fixed costs (rent, utilities, insurance) remain constant as revenue grows, amplifying profit margin at higher volumes.
- Ramp Period
- The first 3β6 months of operation during which the salon builds its client base and revenue has not yet reached steady-state levels.
- Net Promoter Score (NPS)
- A single-question metric measuring how likely clients are to recommend the salon to a friend, scored on a 0β10 scale.