- Growth Lever
- A specific, actionable input β such as a pricing change, referral program, or new channel β that predictably increases revenue or customer count when activated.
- Customer Acquisition Cost (CAC)
- Total sales and marketing spend divided by the number of new customers acquired in the same period.
- Customer Lifetime Value (LTV)
- The total gross profit a business expects to earn from a single customer over the full duration of the relationship.
- Churn Rate
- The percentage of customers who cancel or do not renew within a given period β the primary metric that determines whether growth compounds or leaks.
- Upsell
- Persuading an existing customer to purchase a higher-tier product or service than they currently use.
- Cross-sell
- Offering an existing customer a complementary product or service that adds value alongside their current purchase.
- Net Promoter Score (NPS)
- A measure of customer loyalty based on a single question β 'How likely are you to recommend us?' β scored on a 0β10 scale and aggregated into a net score.
- Go-to-Market (GTM) Strategy
- The specific channels, messaging, and sequencing a business uses to reach new customer segments and convert them.
- Conversion Rate
- The percentage of prospects or visitors who complete a desired action β signing up, purchasing, or booking β out of the total who entered the funnel.
- Strategic Partnership
- A formal arrangement with another business to share resources, customers, or distribution in ways that benefit both parties.
- Referral Program
- A structured incentive for existing customers or partners to introduce new customers, typically in exchange for a discount, credit, or cash reward.