1
Define your office model and population
Decide whether the policy covers assigned seating, hot desking, a hybrid model, or a combination. Count your total headcount against available workstations to establish your space allocation ratio before filling in any numbers.
π‘ A ratio below 0.8:1 requires a functioning desk booking system β publishing a hot-desking policy without one creates daily conflict over available seats.
2
Set the scope β locations and employee groups
List every office address and employee category the policy covers. State whether contractors, agency workers, and visitors are included or governed by a separate document.
π‘ If satellite offices have meaningfully different layouts or headcounts, create a location-specific addendum rather than forcing one set of rules onto all sites.
3
Document the allocation criteria and approval authority
Write down the specific criteria used to assign permanent desks versus hot desks, and name the role (not the individual) responsible for approving changes. Criteria might include in-office frequency, role type, or equipment requirements.
π‘ Using a role-based criterion (e.g., 'employees in client-facing roles attending the office 5 days a week receive assigned desks') is more defensible than seniority-based allocation if challenged.
4
Specify booking rules with exact time windows
Enter the advance booking window, the no-show release timer, and the cancellation notice period for both desks and meeting rooms. Use specific numbers β '30 minutes,' '14 days' β not vague language like 'reasonable notice.'
π‘ Align your booking windows with the release settings in your desk booking software before publishing the policy, so the document and the system match from day one.
5
Write the clean-desk and storage rules
Define what must be cleared at end of day, what personal storage each employee is entitled to, and the timeline for removing abandoned items. Reference the physical locker or storage location by name.
π‘ Photograph the 'acceptable end-of-day state' for a workstation and include it as Appendix A β a visual standard eliminates ambiguity far more effectively than written description alone.
6
Add the accommodation and accessibility process
Name the contact, the request form or channel, and the response and implementation timelines. This section must reflect your actual HR process β do not copy placeholder timelines without confirming them with HR.
π‘ Review this section with your HR or people team before publishing; accessibility accommodation obligations vary by country and employee size thresholds.
7
Name enforcement owners and the escalation path
Assign a named role (not a person's name) to monitor compliance. Describe the first-instance response (written reminder) and what escalation looks like if violations continue.
π‘ Link the escalation path to your existing disciplinary policy rather than creating a standalone process β it keeps HR governance consistent and avoids contradictions.
8
Communicate and collect acknowledgement
Share the final policy with all affected employees and ask for signed or digital acknowledgement. Store confirmations in your HR system. Schedule a policy review date β typically 12 months from publication.
π‘ Send the policy 5β10 business days before it takes effect, not on the same day β employees need time to adjust habits, clear personal items, and set up booking accounts.