1
Identify the parties and the original request
Enter the employee's full legal name, job title, department, and the date and method of their raise request. Confirm you are referencing the correct request if the employee has made multiple inquiries.
π‘ Save a copy of the employee's original request β email, written memo, or HR system submission β and attach it to your file copy of this letter for a complete paper trail.
2
State the refusal clearly and directly
Draft the refusal statement in the first substantive paragraph. Use unambiguous language β 'the Company is unable to approve your request at this time' β so there is no room for the employee to interpret the response as a deferral rather than a denial.
π‘ Avoid softening the refusal to the point of obscuring it. Employees and their advisors read HR letters carefully; indirect language creates disputes.
3
Insert the specific business or policy rationale
Reference the exact section of your compensation policy, the budget cycle, or the tenure requirement that applies. Include the next scheduled review date so the employee has a concrete timeline.
π‘ Cross-check with your finance or payroll team before citing a specific budget freeze β issuing this letter and then approving another employee's raise within the same period creates discrimination exposure.
4
Acknowledge the employee's contributions
Write one to two sentences identifying a specific contribution or achievement. Generic praise ('you are a valued member of our team') is better than nothing but less effective than a named accomplishment.
π‘ Specific acknowledgment β 'your management of the Q1 client rollout' rather than 'your hard work' β signals that this is a business decision, not a performance judgment.
5
Set clear, qualified conditions for future review
State the next review date and any performance milestones that could trigger an interim review. Use 'at the Company's discretion' for any interim review language to avoid creating a binding commitment.
π‘ If you set a performance milestone, make it measurable β 'achieving a client satisfaction score of 85% or above' rather than 'demonstrating improvement.'
6
Add the non-discrimination confirmation
Insert the clause confirming that the decision is based on business or policy grounds, not on any protected characteristic. Have HR review this clause before the letter is issued.
π‘ In jurisdictions with pay equity legislation β such as the UK and Ontario β document that the refusal is consistent with how comparably situated employees of all genders and ethnicities are treated.
7
Include next steps and the acknowledgment request
Name the HR contact for follow-up, set a deadline for the employee to sign and return the acknowledgment copy, and specify the channel (email, in-person signature, or HRIS system).
π‘ A five-business-day return deadline is standard. If the employee does not return the signed copy, follow up in writing and note the non-response in the HR file.
8
Review, sign, and deliver the letter
Have the letter reviewed by HR leadership or, for senior employees, legal counsel. The authorized signatory β typically the direct manager or HR director β signs first, then the letter is delivered to the employee in a private meeting rather than by email alone.
π‘ Deliver the letter in a face-to-face or video meeting so you can answer immediate questions and gauge the employee's reaction. Email delivery alone increases the risk of misunderstanding and disengagement.