Call Center Script Template

This call center script template has 2 pages and is a MS Word file type listed under our sales & marketing documents.

Sample of our call center script template:

CALL CENTER SCRIPT This script serves as a guideline to assist call center agents in conducting effective and empathetic customer interactions. It should be adapted to fit the specific needs and policies of your organization. INTRODUCTION/GREETING: "Hello and welcome to [YOUR COMPANY]! My name is [AGENT'S NAME], and I'm here to assist you today. How are you doing?" ESTABLISHING RAPPORT: "Before we proceed, may I have your name, and, if available, your customer ID or reference number?" IDENTIFYING THE ISSUE: "Thank you, [CUSTOMER'S NAME]. How can I be of service to you today? Could you please describe the issue you're facing or the question you have?" ACTIVE LISTENING: "I understand. Please take your time to explain everything. I'm here to listen and ensure we address your concern thoroughly." PROVIDING SOLUTIONS: "Based on the information you've provided, I suggest the following solution(s)... Does this sound good to you?" OFFERING CHOICES: "You have several options to choose from: [LIST AVAILABLE SOLUTIONS OR ACTIONS]