Call Center Director Site Manager Job Description Template

Business-in-a-Box's Call Center Director Site Manager Job Description Template

Document description

This call center director site manager job description template has 3 pages and is a MS Word file type listed under our human resources documents.

Sample of our call center director site manager job description:

Page 1 JOB DESCRIPTION CALL CENTER DIRECTOR - SITE MANAGER Brief description The position of call center director (site manager) consists of managing the development, implementation and enhancement of call center systems, strategies and technologies. It also consists of developing strategic plans for communication and management for performance objectives. Tasks • Build and implement strategy to meet financial and quality objectives; • Coordinate with resource management for requirements, including telecom, facilities, and staffing; • Create or update call-center policies and procedures, and communicate with internal & external clients; • Design and implement planning activities that ensure a successful operation; • Develop, manage and motivate a strong, effective management team; • Forecast industry and business trends, and oversee the design and delivery of training programs ; • Maintain the call center quality system wi

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