Frequently Asked Questions

Welcome to the Business in a Box FAQ center — your go-to resource for everything you need to know about our all-in-one business management software. Here, you’ll find clear answers to common questions about features, pricing, setup, billing, account management, and technical support. Learn how Business in a Box helps you streamline operations, manage your team, centralize documents, and boost productivity — all in one secure, easy-to-use platform.

1. Product & Features

Business in a Box is an all-in-one business operating system that combines:

  • Project & Task Management
  • Document Management
  • HR Management
  • Internal Chat & Video Calls
  • Business Inbox
  • 3,000+ Templates
  • AI Assistants for every business function
  • And more…

It’s designed to replace multiple apps with a single, secure, and affordable platform.

Most small and mid-sized businesses juggle 7–12 different apps for HR, projects, chat, documents, video communication, and AI. Business in a Box replaces all of these with one simple, affordable, and secure solution. We help you start, run, and grow your business more quickly and efficiently.

  • Starting a business? Use Business in a Box to set up operations from day one.
  • Scaling up? Use Business in a Box to unify your team, save costs, increase productivity, improve staff accountability, and eliminate tool chaos.
  • Already using too many tools? Switch to simplify work, reduce costs, boost productivity, and gain clarity over your team workload & performance.
  • Our platform is cloud-based and accessible anywhere in the world, at any time, from any device.
  • Runs on desktop and mobile browsers (or with our desktop and mobile apps).
  • Hosted on AWS multi-data centers with redundancy, auto-scaling, backups, and enterprise-grade security.
  • Save thousands per year in software costs and lawyer fees.
  • Replace 7–12 apps with a single, unified system.
  • Get AI-powered productivity with tailored assistants for HR, Finance, Legal, Business Strategy, Marketing, Sales, Customer Service, and more.
  • Track employee work hours per task for maximum accountability.
  • Designed for simplicity, clarity, productivity, and growth.
  • Ensure security & compliance with enterprise-grade standards (ISO 27001, SOC-II, PCI-DSS).
  • Sign Up – Create your free trial account and onboard your team.
  • Set Up – Import documents, add tasks, create projects, chat channels, and configure your HR app and employee profiles.
  • Collaborate – Chat, call, share files, assign tasks, and manage everything in one platform.
  • Accelerate with AI – Use built-in AI to generate documents, automate workflows, do market research, get insights, and make decisions.

Business in a Box is designed for simplicity. You don’t need IT staff to set it up, and onboarding takes hours, not weeks. Training materials, templates, and guided tours are included.

Yes. Business in a Box integrates with popular platforms like Google Workspace, Microsoft 365, QuickBooks, and more. Additional integrations are continuously added.

Absolutely. You can customize departments, teams, folders, chat channels, templates, workflows, and user roles to fit your specific needs.

Yes. Whether you have 3 users or 500, the platform grows with you. It’s built to handle both small teams and larger organizations.

Yes. Business in a Box is compatible with desktop and mobile browsers, and dedicated desktop and mobile apps are available for one-click access.

We release weekly updates and new features to improve the platform and respond to customer needs continually.

Yes. Business in a Box includes import tools and step-by-step guides to help you migrate files, tasks, and contacts from other platforms. Our support team can also assist with larger migrations to ensure a smooth transition.

Yes. Business in a Box supports multiple languages (English, French, Spanish, Italian, Portuguese, and German) for global teams and allows you to set different currencies for international operations.

Yes. You can invite external users with limited permissions, allowing contractors, freelancers, or clients to collaborate securely on tasks, projects, or documents.

Business in a Box is founded and led by Bruno Goulet, a visionary entrepreneur with over 25 years of experience building innovative business software. Since 2000, he has helped millions of entrepreneurs worldwide streamline their operations and scale with confidence. Bruno holds a BBA in Management Information Systems from Université Laval and has completed executive programs at MIT, Harvard, Wharton, Kellogg, and Cambridge, further shaping his expertise in business strategy, digital transformation, and AI.

The company is powered by a passionate team of experts dedicated to simplifying business management for small and mid-sized businesses. Business in a Box is owned by Biztree, a forward-thinking technology holding company committed to creating tools that empower businesses to thrive in the digital economy.

2. Pricing & Payment

Yes. We currently offer reduced pricing as part of the launch of our Business Operating System (BOS).

Team Pricing

  1. $12 per user / month when billed annually (best value)

  2. $16 per user / month when billed monthly

Annual billing represents a 25% savings compared to monthly billing.

Solo Plan

  1. $25 per month, billed annually

  2. $300 per year for a one user business OS

These prices are part of our current BOS launch pricing and may increase in the future as more advanced AI and enterprise features are released. We recommend locking in the annual plan to secure the best long-term value.

Yes — Business in a Box offers a Free Forever Starter Plan.

You can start using Business in a Box at no cost and with no time limit to experience the foundation of your Business Operating System. The Starter Plan lets you explore the platform, set up your business structure, and see how BOS works before upgrading.

When you’re ready to unlock the full BOS experience — including advanced features, team collaboration, and AI-powered capabilities — you can upgrade to a paid plan at any time.

No credit card required.

Upgrade only when it makes sense for your business.

We accept major credit cards and offer invoicing for larger accounts.

No. Your subscription includes full access to all features, plus continuous updates and customer support — with no hidden costs or add-ons.

Yes. You can add or remove users anytime, and your billing will adjust accordingly.

We offer both annual and monthly billing.

  • Annual billing: $12 per user per month, billed annually (best value, 25% savings)
  • Monthly billing: $16 per user per month, billed monthly

Annual billing is recommended if you want the lowest cost and long-term price stability, while monthly billing gives you flexibility as your business grows. You can choose the option that works best for your business at checkout.

When you add a new user, the cost is prorated for the remainder of your subscription term. If you remove a user, their seat can be reassigned to another team member at no extra cost.

3. Onboarding & Support

Most businesses can get started in just a few hours.

Yes. We provide onboarding sessions, training videos, and a knowledge base with step-by-step guides.

Support is available by email, live chat, and phone. Premium support and dedicated account managers are available for larger clients.

Yes. You can start with our Free Forever Starter Plan to explore Business in a Box at your own pace — with no time limit and no credit card required.

When you upgrade to a paid plan, you’re still in control:

  1. You can cancel at any time

  2. There are no long-term contracts

Your account will simply stop renewing at the end of the current billing period.

We believe the best guarantee is letting you experience the value of a Business Operating System before you commit — and giving you full flexibility if your needs change.

Both options are available. We provide self-service onboarding with guides, videos, and templates, plus optional personalized onboarding sessions for teams that want extra support.

Yes. For larger clients, we offer priority support, dedicated account managers, customization, integrations, and tailored onboarding services.

Yes. Our team can help plan and execute migrations from other tools to Business in a Box, ensuring data and workflows transfer as smoothly as possible.

4. Security & Compliance

Yes. Business in a Box is hosted on AWS, utilizing multiple data centers, redundant backups, and enterprise-grade data encryption at rest and in transit. We also run multiple firewalls, antivirus protection, and intrusion detection systems. We provide a virus-free, spam-free, ad-free business productivity workspace.

You always own your data. You can export it at any time if you choose to leave.

Your data is stored in secure, redundant AWS data centers across multiple regions.

Business in a Box meets ISO 27001, SOC-II, and PCI-DSS standards.

We operate with 3 backup locations, disaster recovery systems, and a high-availability architecture to minimize downtime. Our team of experts will take all necessary steps to reactivate the service as quickly as possible.

Yes. Business in a Box is GDPR compliant and meets global data privacy standards.

Not yet, but this is on our roadmap. Business in a Box will offer HIPAA-compliant solutions for healthcare organizations in 2026.

Business in a Box includes granular access control so you can set permissions by user or team. This ensures only the right people have access to sensitive data.

Yes. Business in a Box supports SSO and MFA for enhanced security and easier login management.

You always own your data. If you cancel, you can export all of your files, documents, and records before leaving. We permanently delete your data from our servers after a short grace period.

5. Proof & Trust

Unlike other platforms, Business in a Box replaces 7–12 separate tools with a single, intuitive solution, saving thousands of dollars per year and countless hours of wasted time. It is affordable, built for SMBs, includes AI-powered assistance, and is backed by over 20 years of experience serving millions of users worldwide.

We offer live demos so you can see exactly how Business in a Box works for your business.

We have success stories and references from businesses across multiple industries who’ve streamlined their operations and reduced costs with Business in a Box.

Entrepreneurs, small businesses, and growing teams worldwide trust Business in a Box.

Most clients save $1,000 or more per user per year by replacing multiple apps with Business in a Box, in addition to achieving productivity and accountability gains.

Business in a Box has been serving entrepreneurs and businesses for more than 20 years, with millions of users worldwide.

Today, Business in a Box is trusted by tens of thousands of small and mid-sized businesses across industries, as well as growing teams and nonprofits.

Yes. You can find customer success stories, testimonials, awards, and reviews on our website, showing how Business in a Box helps teams save money, time, and stress. https://www.business-in-a-box.com/reviews-awards/

6. Objections & Barriers

In reality, Business in a Box is usually far more affordable than using multiple disconnected tools.

Most small and medium businesses rely on a stack of separate apps for tasks, documents, chat, templates, and coordination — often spending $800 to $1,500+ per user per year once everything is combined.

With Business in a Box:

  1. Free Forever Starter plan

  2. Solo plan: $25/month, billed annually ($300 per year)

  3. Team plans: as low as $12 per user / month, billed annually ($144 per year)

  4. Monthly option: $16 per user / month for added flexibility

That’s one predictable price for a complete Business Operating System — instead of paying for multiple tools that don’t work together.

More importantly, Business in a Box doesn’t just replace software costs. It reduces:

  1. Tool sprawl

  2. Time lost switching between apps

  3. Missed tasks and duplicated work

  4. Operational friction as your business grows

When you look at total cost and total value, running your business on one system is often less expensive — and far more effective — than managing a fragmented tool stack.

Business in a Box is simple to set up and can be running in hours. Waiting often costs more in wasted time and money with your current tools.

Business in a Box has 20 years of experience, millions of users, and a proven track record of simplifying operations for businesses worldwide.

Many businesses think their current stack is “good enough” until they see the cost savings, efficiency, and accountability they get from one unified system.

Yes. Business in a Box integrates with Google Workspace, Microsoft 365, QuickBooks, Slack, and more.

We provide downloadable one-pagers, ROI calculators, and case studies that you can share with decision-makers to make the business case.

We provide onboarding, training, and adoption resources to ensure your team is comfortable using the platform. Most businesses find that adoption rates are high because employees appreciate having all their tools in one place.

Google Workspace and Microsoft 365 are great for documents and email, but they don’t cover HR management, project & task management, business AI, templates, or unified operations. Business in a Box brings everything together in one platform, so you don’t need to pay for or manage multiple disconnected tools. Business in a Box is more complete and more affordable.

Yes. Business in a Box is continuously evolving. We release new features, integrations, and AI enhancements on a regular basis. Customers also receive early access to upcoming updates and can help shape the roadmap by sharing their feedback.

Still have questions?

Contact us anytime at support@business-in-a-box.com or click here to get your free forever Starter Plan Business OS.