Resolve Faster. Communicate Clearly. Delight Customers
Everything your support team needs to organize conversations, track requests, and deliver 5-star service — all in one platform.
Customer support is the frontline of every business. Whether you’re handling tickets, solving problems, or guiding clients to success, Business in a Box helps your team stay efficient, responsive, and aligned — without switching between tools.
Customer Support Agents, Customer Success Teams, Helpdesk Teams, Client Experience Leads, and Remote Support Teams.
Centralize Communication
Streamline Ticket Handling
Standardize Responses and Workflows
Keep the Whole Team Aligned
| Feature | How It Helps |
|---|---|
| Live Chat & Internal Inbox | Handle customer messages in real-time and keep internal conversations organized. |
| Task Assignments & Follow-Ups | Track open support cases, assign responsibility, and ensure nothing gets missed. |
| Shared Notes | Leave comments or updates for teammates on tricky or ongoing issues. |
| Video Call Integration | Instantly start video calls with customers or internal team members for escalations. |
| Document Library | Store SOPs, troubleshooting guides, refund policies, and canned responses. |
| AI-Powered Support Assistant | Auto-draft replies, summarize customer issues, and generate help articles or escalation steps. |
| Customer History Tracking | Review past communications and support tickets in one place. |
Built for All Types of Support Operations
Business in a Box gives you the platform to serve customers at the highest level.
Trusted globally for over two decades.
Proven track record
Worldwide presence
Template downloads
Used by law firms
Your data is safe & secure, in your business box.
Business in a Box enterprise cloud infrastructure uses state-of-the-art encryption and security systems. We are ISO 27001, SOC-II, and PCI-DSS certified, ensuring your business data is safe and secure.
A centralized dashboard for every employee to boost productivity.
A Centralized Dashboard empowers every employee to stay organized and focused on providing real-time access to daily tasks, work hours, and important updates. With everything in one place, productivity increases as employees can quickly manage projects, track progress, and collaborate seamlessly.
