[{"data":1,"prerenderedAt":516},["ShallowReactive",2],{"document-white-label-saas-agreement-D12865":3},{"document":4,"label":21,"preview":11,"thumb":22,"thumb600":23,"description":24,"descriptionCustom":6,"apiDescription":5,"pages":8,"extension":10,"parents":25,"breadcrumb":29,"related":35,"customDescModule":173,"customdescription":24,"mdFm":174,"mdProseHtml":515},{"description":5,"descriptionCustom":6,"label":7,"pages":8,"size":9,"extension":10,"preview":11,"thumb":12,"svgFrame":13,"seoMetadata":14,"parents":16,"keywords":15},"WHITE LABEL SAAS AGREEMENT This White Label SaaS Agreement (the \"Agreement\") is effective [DATE] (\"Effective Date\"), BETWEEN: [COMPANY NAME] (the \"Company\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE] with its head office located at: [YOUR COMPLETE ADDRESS] AND: [SECOND PARTY NAME] (the \"Customer \"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] WHEREAS the Company has developed a software which provides [EXPLAIN PURPOSE] for the Customer and is providing a subscription to the software, subject to certain consideration (hereinafter referred as \"the Service\"); WHEREAS the Customer wishes to subscribe to the Services for the Customer or third-party Clients of the Customer in accordance with the terms and conditions herein; WHEREAS the Parties wish to evidence their contract in writing; WHEREAS the Parties are duly authorized and have the capacity to enter into and perform this Agreement; WHEREAS both the Parties affirm to understand all the provisions contained in this Agreement, and in case either Party requires clarification as to one or more of the provisions contained herein, either Party has requested clarification or otherwise sought legal guidance. The Company and the Customer shall individually be referred to as \"Party\" and collectively as \"Parties\". NOW, THEREFORE, THE PARTIES AGREE AS FOLLOWS: DEFINITIONS \"Client(s)\" means individuals or entities to which Customer has resold the software. \"Confidential Information\" shall mean information that is proprietary or confidential and is either clearly labelled as such or identified as Confidential Information in clause 5 of this Agreement. \"Documentation\" shall mean the document made available to the Client, authorized users by the Company regarding the Software, which sets out a description of the Services and the user instructions for the Services. \"Software\" shall mean online software applications provided as a part of the Services. \"Order Form\" means the documents for placing orders pursuant to this Agreement that are entered into between the Company and the Customer from time to time, including addenda and supplements thereto. GRANT OF LICENSE Conditioned on the provisions in this section and the other terms and conditions of this Agreement and payment of the applicable Fees, the Company hereby appoints the Customer, and the Customer hereby accepts, for the Term (unless terminated as provided in this Agreement), a non-exclusive, non-transferable, non-sublicensable license to promote and sell the Services to its third-party Clients and potential buyers, at its own expense and using its own efforts with its own sales force. Without limiting the generality of the foregoing, in no event shall the Customer have the right to sub-license or provide access to the Service or any services contained therein to any third parties (including Clients of the Customer) unless the Service is resold to Clients of the Customer in accordance with the terms and conditions of the Agreement below. All Platforms created pursuant to this Agreement shall be branded under the name of the Customer or its Clients and shall be accessible to the public under a name designated by the Customer or its Clients. The name, trademark, trade name, trade dress, designs and logos of the Company (the \"Marks\") shall not appear on the Software, unless mutually agreed by the Parties in advance in a separate signed written authorization. No license, express or implied, is granted to the Customer for any of the Marks under this Agreement. SERVICE DESCRIPTION Responsibilities of the Company The Company shall provide the Customer with the Services for the purpose of resale to Clients. The Services shall be made available by the Company subject to any unavailability caused by circumstances beyond the Company's reasonable control, including any force majeure events, as contemplated in Section 11.1, and any computer, communications, Internet service or hosting facility failures or delays involving hardware, software, power or other systems not within the Company's possession or reasonable control, and denial of service attacks. The Services may be temporarily limited, interrupted, or curtailed due to maintenance, repair, modifications, upgrades or relocation. The Company shall attempt to notify the Customer of scheduled and unscheduled network outages that are expected to last more than four (4) hours and that may affect the Services. The Company shall be entitled to change the Services during the Term, provided that the Company will not materially reduce the capabilities provided by the Services. The Company shall ensure that the Services will be performed substantially in accordance with the Documentation and with reasonable skill and care. The provisions of this clause shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to the Company's instructions, or modification or alteration of the Services by any party other than the Company or the Company's duly authorized contractors or agents. If the Services do not conform with the foregoing undertaking, the Company will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide the Client with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes the Customer's sole and exclusive remedy for any breach of the undertaking set out in this clause. The Company does not warrant that the Customer's use of the Services will be uninterrupted or error-free; nor that the Services, Documentation and/or the information obtained by the Customer through the Services will meet the Customer's requirements; and is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the Internet, and the Customer acknowledges that the Services and Documentation may be subject to limitations, delays and other problems inherent in the use of such communications facilities. This Agreement shall not prevent the Company from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, products and/or services which are similar to those provided under this Agreement. The Company warrants that it has and will maintain all necessary licenses, consents, and permissions necessary for the performance of its obligations under this Agreement. The Company warrants that it is hosted on a secure and well-maintained cloud platform. The Company performs automated database backups overnight. Responsibilities of the Customer The Customer shall maintain marketing and customer service standards that are appropriate to maintain high-quality Services and to reflect favourably on the Customer's and the Company's reputation. The Customer shall provide Clients with prompt, courteous, and efficient service, shall take every reasonable precaution not to disclose any Company information, other than as permitted by any applicable privacy or personal health information legislation, and shall deal with Clients honestly and fairly. The Customer shall be responsible for all activities of its Clients and the Customer shall: (i) use commercially reasonable efforts to prevent unauthorized access to or use of the Services and shall notify the Company promptly of any such unauthorized access or use; and (ii) comply with all applicable local, state, provincial, federal and foreign laws in respect to the promotion and re-sale of the Services. The Customer shall provide the Company with all necessary co-operation in relation to this Agreement.",null,"White Label SaaS Agreement","13",513,"doc","https://templates.business-in-a-box.com/imgs/1000px/white-label-saas-agreement-D12865.png","https://templates.business-in-a-box.com/imgs/250px/12865.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12865.xml",{"title":15,"description":6},"white label saas agreement",[17,20],{"label":18,"url":19},"Legal Agreements","/templates/business-legal-agreements/",{"label":18,"url":19},"White Label SaaS Agreement Template","https://templates.business-in-a-box.com/imgs/400px/12865.png","https://templates.business-in-a-box.com/imgs/600px/12865.png","\u003Ch4>Understanding a White Label SaaS Agreement\u003C/h4>\n\u003Cp>A White Label SaaS Agreement plays a pivotal role in the ever-evolving landscape of software services. This type of agreement allows a company to rebrand and sell another provider's software as its own, which can be crucial for companies looking to expand their service offerings without developing new technologies from scratch. It delineates the terms under which one business licenses its software to another business for rebranding and resale.\u003C/p>\n\u003Ch5>What is a White Label SaaS Agreement?\u003C/h5>\n\u003Cp>A White Label SaaS Agreement template provides a structured outline to define the partnership between a SaaS vendor and a company that wishes to rebrand and sell the vendor’s software:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Parties Involved\u003C/strong> - Identifies the software provider and the reseller, including their legal details and contact information.\u003C/li>\n\u003Cli>\u003Cstrong>License Grant\u003C/strong> - Specifies the scope of the license, including what software is included, the extent of customization allowed, and the limitations on use.\u003C/li>\n\u003Cli>\u003Cstrong>Branding Rights\u003C/strong> - Details the rights of the reseller to rebrand the software, including specifics on trademark usage and any restrictions.\u003C/li>\n\u003Cli>\u003Cstrong>Fees and Payment Terms\u003C/strong> - Outlines the financial terms, including licensing fees, revenue sharing models, and payment schedules.\u003C/li>\n\u003Cli>\u003Cstrong>Support and Maintenance\u003C/strong> - Describes the support responsibilities of the software provider, including updates, maintenance, and customer support.\u003C/li>\n\u003Cli>\u003Cstrong>Quality Assurance\u003C/strong> - Specifies the standards that the provided software must meet and how performance will be measured.\u003C/li>\n\u003Cli>\u003Cstrong>Confidentiality Obligations\u003C/strong> - Defines the confidential information and the obligations to protect it.\u003C/li>\n\u003Cli>\u003Cstrong>Termination and Renewal\u003C/strong> - Details the conditions under which the agreement can be terminated or renewed.\u003C/li>\n\u003Cli>\u003Cstrong>Dispute Resolution\u003C/strong> - Provides conflict resolution mechanisms, including arbitration or legal proceedings.\u003C/li>\n\u003Cli>\u003Cstrong>Governing Law\u003C/strong> - Specifies the jurisdiction under which the agreement is governed and any legal disputes will be resolved.\u003C/li>\n\u003C/ul>\n\u003Ch5>Supporting Documents for Structuring a White Label SaaS Agreement\u003C/h5>\n\u003Cp>Incorporating related documents can fortify the effectiveness and comprehensiveness of a White Label SaaS Agreement:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>\u003Ca href=\"https://www.business-in-a-box.com/template/service-level-agreement-D778/\">Service Level Agreement (SLA)\u003C/a>\u003C/strong> - Defines the performance metrics the software must meet and the remedies for any service failures.\u003C/li>\n\u003Cli>\u003Cstrong>\u003Ca href=\"https://www.business-in-a-box.com/template/data-protection-agreement-D13652/\">Data Protection Agreement\u003C/a>\u003C/strong> - Outlines the measures required to protect data processed by the software, particularly if sensitive or personal information is involved.\u003C/li>\n\u003Cli>\u003Cstrong>\u003Ca href=\"https://www.business-in-a-box.com/template/market-analysis-D12771/\">Market Analysis Report\u003C/a>\u003C/strong> - This report provides insights into market trends and customer expectations, helping to tailor the software more effectively to meet market needs.\u003C/li>\n\u003C/ul>\n\u003Ch5>Why Utilize a Comprehensive Template for a White Label SaaS Agreement?\u003C/h5>\n\u003Cp>Employing a well-crafted template for a White Label SaaS Agreement offers multiple advantages:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Clarity and Precision\u003C/strong> - Ensures that all parties clearly understand their rights and responsibilities.\u003C/li>\n\u003Cli>\u003Cstrong>Efficiency\u003C/strong> - Speeds up the negotiation and agreement process by providing a proven framework.\u003C/li>\n\u003Cli>\u003Cstrong>Risk Management\u003C/strong> - Helps mitigate risks by outlining procedures for compliance, data security, and IP management.\u003C/li>\n\u003Cli>\u003Cstrong>Scalability\u003C/strong> - Supports business growth by facilitating the addition of new services and products through established channels.\u003C/li>\n\u003C/ul>\n\u003Cp>Embracing a structured White Label SaaS Agreement is critical for companies looking to expand their offerings through partnerships. It sets the foundation for successful collaboration and ensures that all legal, technical, and operational bases are covered.\u003C/p>\n\u003Cp>Updated in May 2024\u003C/p>\n",[26,17,20],{"label":27,"url":28},"Templates","/templates/",[30,31,32],{"label":27,"url":28},{"label":18,"url":19},{"label":33,"url":34},"Distribution & Channel","/templates/distribution-and-channel/",[36,40,44,48,52,56,60,64,68,72,76,80,84,100,116,129,144,159],{"label":37,"url":38,"thumb":39,"extension":10},"White Label Agreement","/template/white-label-agreement-D13293","https://templates.business-in-a-box.com/imgs/250px/13293.png",{"label":41,"url":42,"thumb":43,"extension":10},"Record Label Agreement","/template/record-label-agreement-D12837","https://templates.business-in-a-box.com/imgs/250px/12837.png",{"label":45,"url":46,"thumb":47,"extension":10},"SaaS Service Level Agreement","/template/saas-service-level-agreement-D12859","https://templates.business-in-a-box.com/imgs/250px/12859.png",{"label":49,"url":50,"thumb":51,"extension":10},"SaaS Agreement","/template/saas-agreement-D12704","https://templates.business-in-a-box.com/imgs/250px/12704.png",{"label":53,"url":54,"thumb":55,"extension":10},"SaaS License Agreement","/template/saas-license-agreement-D12858","https://templates.business-in-a-box.com/imgs/250px/12858.png",{"label":57,"url":58,"thumb":59,"extension":10},"SAAS Reseller Agreement","/template/saas-reseller-agreement-D12728","https://templates.business-in-a-box.com/imgs/250px/12728.png",{"label":61,"url":62,"thumb":63,"extension":10},"SaaS Software License Agreement","/template/saas-software-license-agreement-D12860","https://templates.business-in-a-box.com/imgs/250px/12860.png",{"label":65,"url":66,"thumb":67,"extension":10},"SaaS End User License Agreement","/template/saas-end-user-license-agreement-D12857","https://templates.business-in-a-box.com/imgs/250px/12857.png",{"label":69,"url":70,"thumb":71,"extension":10},"Customer Service Agreement","/template/customer-service-agreement-D13827","https://templates.business-in-a-box.com/imgs/250px/13827.png",{"label":73,"url":74,"thumb":75,"extension":10},"Legal Service Agreement","/template/legal-service-agreement-D14001","https://templates.business-in-a-box.com/imgs/250px/14001.png",{"label":77,"url":78,"thumb":79,"extension":10},"Business Plan - Cover Page White","/template/business-plan---cover-page-white-D12525","https://templates.business-in-a-box.com/imgs/250px/12525.png",{"label":81,"url":82,"thumb":83,"extension":10},"IT Service Agreement","/template/it-service-agreement-D13422","https://templates.business-in-a-box.com/imgs/250px/13422.png",{"description":85,"descriptionCustom":6,"label":86,"pages":87,"size":9,"extension":10,"preview":88,"thumb":89,"svgFrame":90,"seoMetadata":91,"parents":93,"keywords":92,"url":99},"SOFTWARE LICENSE AGREEMENT This Software License Agreement (the \"Agreement\") is effective [DATE], BETWEEN: [FIRST PARTY NAME] (the \"Licensor\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [LICENSEE NAME] (the \"Licensee\"), an individual with his main address located at ______________ OR a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] WHEREAS the Licensor owns [SOFTWARE NAME] (the \"Software\") and wishes to grant a license to the Licensee, along with the right to use and operate the Software in [TERRITORY] (the \"Territory\") and the Licensee agrees to take the said license from the Licensor upon the terms and conditions as set forth in this Agreement. NOW THEREFORE, in consideration of the premises and of the mutual agreements contained in this Agreement, the Parties hereto agree as follows: DEFINITIONS AND INTERPRETATION The following definitions apply throughout this Agreement unless otherwise stated: \"Agreement\" means this Software Licensing Agreement and any amendment made thereto from time to time by the Parties hereto. \"Software\" refers to [SOFTWARE NAME]. \"Derivative Works\" mean works developed by the Licensee, its officers, agents, contractors or employees, which are based upon, in whole or in part, the Source Code and/or the Documentation and may also be based upon and/or incorporate one or more other pre-existing works. Derivative Works may be any Improvement, revision, modification, translation (including compilation or recapitulation by computer), abridgment, condensation, expansion, or any other form in which such a pre-existing work may be recast, transformed, or adapted. For purposes hereof, a Derivative Work shall also include any compilation that incorporates such a pre-existing work. \"Documentation\" means written, printed or otherwise recorded or stored (digital or paper) material relating to the Software and Source Code, including technical specifications and instructions for its use, including Source Code annotations and other descriptions of the principles of operation of the Source Code and tools and instructions for its use. \"Source Code\" means the computer programming Source Code form of the Software in the form provided by the Licensor to the Licensee, and includes all non-third-party executables, libraries, components, and Documentation created or used in the creation, development, maintenance, and support of the Software, as well as all updates, Error corrections and revisions thereto provided by the Licensor, all provided by the Licensor for use, in whole or in part, either by itself or in the development of Derivative Works. \"Improvements\" shall mean, with respect to the Source Code, all modifications and changes made, developed, acquired or conceived after the date hereof and during the entire term of this Agreement. TERM This Agreement shall come into effect on [SPECIFY DATE] and shall continue until termination of this Agreement. GRANT OF LICENSE The Licensor hereunder grants to the Licensee an exclusive, non-transferable, irrevocable, royalty-free license to use and operate the Software in the Territory, including but not limited to the right and license to use and incorporate the Source Code and/or the Documentation, in whole or in part, to develop Derivative Works (including the integration of all or part of the Source Code into the Licensee's own software), and to compile, use, copy, and distribute executable versions of such Derivative Works. The Licensor shall hereunder provide the Source Code and all other Software related information to the Licensee and also hereby allows the Licensee to modify the said Software, change its Source Code, and change its name and logo at any time and at its sole discretion without any notification to the Licensor. The Licensee shall also have the right and license to use and copy the Source Code, in whole or in part, in compiled, object-code form for the Licensee's internal testing and development use and also the right and license to make a reasonable number of backup and archival copies of Source Code and Documentation. The Licensee shall not, however, transfer or sublicense the Software to any third party, in whole or in part, in any form, whether modified or unmodified. DELIVERABLES The Licensor shall hand over the Software, including the Source Code, to the Licensee in order to be used and operated by the Licensee in the Territory within a period of [SPECIFY DAYS OR MONTHS] from the date of signing this Agreement. SUPPORT AND WARRANTY PERIOD For a period of [SPECIFY MONTHS OR YEARS] (the \"Warranty period\") from the date of the deliverables, as mentioned in clause 4 of this Agreement, the Licensor, at no additional charge, shall provide to the Licensee: the Source Code for all upgrades, updates, patches, fixes and other modifications to the Software (\"Software Modifications\"); Error correction services, more specifically, to the extent the Source Code (and/or the files resulting from compiling the Source Code), programming services, instructions and/or source code to correct such Errors to bring the Source Code (and/or the files resulting from compiling the Source Code) into compliance with the representations and warranties set forth in this Agreement. The Licensor shall use commercially reasonable measures to provide Error corrections, or a work-around for such Errors, within [NUMBER OF DAYS] days of notification by the Licensee. Where a work-around is initially provided, the Licensor shall continue to use commercially reasonable efforts to develop an Error correction until such Error correction is delivered. To the extent an Error is intermittent in nature and the Licensee is having problems recreating the Error for the purposes of reporting Errors to the Licensor, the Licensor shall provide assistance to the Licensee in recreating the Error; personnel with levels of expertise (both general technical as well as specifically with respect to the Software and the Source Code) to provide technical support, advice and consultation to the Licensee. Such technical support and assistance shall include, without limitation, support and assistance with respect to the Software, Source Code, and the Licensee's development efforts, and shall also include technical support consulting services for modifications to the Source Code made by the Licensee. LICENSE FEE The Licensee shall pay the Licensor for this license at the rate of [AMOUNT] per [month] payable in advance. The first payment shall be made on the date of the beginning of the period specified above. Subsequent payments shall be made in advance promptly on the [day of each month] thereafter during the continuation of this Agreement. All payments hereunder shall be made in [CURRENCY] currency and via [MODE OF PAYMENT] as the mode of payment. REPRESENTATIONS AND WARRANTIES OF LICENSOR The Licensor hereby represents and warrants that the license granted hereunder to the Licensee has been granted on [SPECIFY \"AN EXCLUSIVE\" OR \"A NON-EXCLUSIVE\"] basis. The Licensor represents and warrants that the Software and services shall be provided in a good and professional manner in accordance with industry practices. The Licensor represents and warrants that the Software shall be bug-free, error-free and compatible with third-party software, and, in case of any bugs etc. in the Software, this shall be rectified by the Licensor free of cost during the Warranty period.","Software License Agreement","8","https://templates.business-in-a-box.com/imgs/1000px/software-license-agreement-D12928.png","https://templates.business-in-a-box.com/imgs/250px/12928.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12928.xml",{"title":92,"description":6},"software license agreement",[94,96],{"label":18,"url":95},"business-legal-agreements",{"label":97,"url":98},"License Agreements","license-agreement","/template/software-license-agreement-D12928",{"description":101,"descriptionCustom":6,"label":102,"pages":103,"size":104,"extension":10,"preview":105,"thumb":106,"svgFrame":107,"seoMetadata":108,"parents":109,"keywords":114,"url":115},"CUSTOM SOFTWARE DEVELOPMENT AGREEMENT This Custom Software Development Agreement (the \"Agreement\") is made and effective [DATE], BETWEEN: [CUSTOMER NAME] (the \"Customer\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [YOUR COMPANY NAME] (the \"Developer\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] RECITALS WHEREAS Customer wishes to [DESCRIBE NEEDS TO BE ADDRESSED], and wants to hire Developer to develop these custom software packages, and; WHEREAS Developer desires to develop these custom software packages for Customer: NOW, THEREFORE, in consideration of the mutual covenants and agreements herein contained, the parties hereto, intending, to be legally bound, agree as follows: Purpose of Agreement Customer desires to retain Developer as an independent contractor to develop the computer software (the \"Software\") described in the Functional Specifications contained in Exhibit A attached to and made part of this Agreement. Developer is ready, willing and able to undertake the development of the Software and agrees to do so under the terms and conditions set forth in this Agreement. Preparation of Development Plan Developer shall prepare a development plan (\"Development Plan\") for the Software, satisfying the requirements set forth in the Functional Specifications. The Development Plan shall include: Detailed Specifications for the Software; A listing of all items to be delivered to Customer under this Agreement (\"Deliverables\"); A delivery schedule containing a delivery date for each Deliverable; and A payment schedule setting forth the amount and time of Developer's compensation. ACCEPTANCE OF DEVELOPMENT PLAN Developer shall deliver the Development Plan to Customer by [DEVELOPMENT PLAN DEADLINE]. Customer shall have [NUMBER] days to review the Development Plan. Upon approval of the Development Plan by Customer, it will be marked as Exhibit B and will be deemed by both parties to have become a part of this Agreement and will be incorporated by reference. Developer shall then commence development of Software that will substantially conform to the requirements set forth in the Development Plan. If the Development Plan is in Customer's reasonable judgment unsatisfactory in any material respect, Customer shall prepare a detailed written description of the objections. Customer shall deliver such objections to Developer within [NUMBER] days of receipt of the Development Plan. Developer shall then have [NUMBER] days to modify the Development Plan to respond to Customer's objections. Customer shall have [NUMBER] days to review the modified Development Plan. If Customer deems the modified Development Plan to be unacceptable, Customer has the option of terminating this Agreement upon written notice to Developer or permitting Developer to modify the Development Plan again under the procedure outlined in this paragraph. If this Agreement is terminated, the obligations of both parties under it shall end except for Customer's obligation to pay Developer all sums due for preparing the Development Plan and the ongoing obligations of confidentiality set forth in the provision of this Agreement entitled \"Confidentiality.\" Payment for Development Plan If the Development Plan is not accepted by Customer and Customer terminates this Agreement, Developer shall be entitled to compensation on a time and materials basis at an hourly rate of [HOURLY RATE] plus expenses to the date of termination. Developer shall submit an invoice detailing its time and expenses preparing the Development Plan. If the invoice amount is less than the amounts paid to Developer prior to termination, Developer shall promptly return the excess to Customer. If the invoice amount exceeds the amounts paid to Developer prior to termination, Customer shall promptly pay Developer the difference. However, Developer's total compensation for preparing the Development Plan shall not exceed [AMOUNT]. Payment [TIME AND MATERIALS AGREEMENT] Developer shall be compensated at the rate of [RATE] per hour [OR \"day,\" \"week,\" \"month\"]. Payment will be made within [NUMBER OF DAYS] days of Developer's submission of an invoice for work completed. [OPTIONAL: \"Unless otherwise agreed upon in writing by Customer, Customer's maximum liability for all services performed during the term of this Agreement shall not exceed [MAXIMUM AMOUNT].\"] OR [FIXED PRICE AGREEMENT] The total contract price shall be set forth in the Development Plan. Customer shall pay the Developer the sum of [INITIAL AMOUNT] upon execution of this Agreement and the sum of [AMOUNT IF PLAN APPROVED] upon Customer's approval of the Development Plan. The remainder of the contract price shall be payable in installments according to the payment schedule to be included in the Development Plan. Each installment shall be payable upon completion of each project phase by Developer and acceptance by Customer in accordance with the provision of this Agreement entitled \"Acceptance Testing of Software.\" Payment of Developer's Costs Customer shall reimburse Developer for all out-of-pocket expenses incurred by Developer in performing services under this Agreement. Such expenses include, but are not limited, to: All communications charges Costs for providing conversion services for converting Customer's database Media costs Travel expenses other than normal commuting, including airfares, rental vehicles, and highway mileage in company or personal vehicles at [cents per mile] Other expenses resulting from the work performed under this Agreement. Developer shall submit an itemized statement of Developer's expenses. Customer shall pay Developer within [NUMBER] days from the date of each statement. Late Fees Late payments by Customer shall be subject to late penalty fees of [%] per month from the due date until the amount is paid. Materials Customer shall make available to Developer, at Customer's expense, the following materials, facilities and equipment: [LIST] These items will be provided to Customer by [DATE]. Changes in Project Scope If at any time following acceptance of the Development Plan by Customer, Customer should desire a change in Developer's performance under this Agreement that will alter or amend the Specifications or other elements of the Development Plan, Customer shall submit to Developer a written proposal specifying the desired changes. Developer will evaluate each such proposal at its standard rates and charges. Developer shall submit to Customer a written response to each such proposal within [NUMBER] working days following receipt thereof. Developer's written response shall include a statement of the availability of Developer's personnel and resources, as well as any impact the proposed changes will have on the contract price, delivery dates or warranty provisions of this Agreement. Changes to the Development Plan shall be evidenced by a \"Development Plan Modification Agreement.\" The Development Plan Modification Agreement shall amend the Development Plan appropriately to incorporate the desired changes and acknowledge any effect of such changes on the provisions of this Agreement. The Development Plan Modification Agreement shall be signed by authorized representatives of Customer and Developer, whereupon Developer shall commence performance in accordance with it. Should Developer not approve the Development Plan Modification Agreement as written, Developer will so notify Customer within [NUMBER] working days of Developer's receipt of the Development Plan Modification Agreement. Developer shall not be obligated to perform any services beyond those called for in the Development Plan prior to its approval of the Development Plan Modification Agreement.","Custom Software Development Agreement","16",116,"https://templates.business-in-a-box.com/imgs/1000px/custom-software-development-agreement-D787.png","https://templates.business-in-a-box.com/imgs/250px/787.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#787.xml",{"title":6,"description":6},[110,113],{"label":111,"url":112},"Software & Technology","software-technology-business",{"label":111,"url":112},"custom software development agreement","/template/custom-software-development-agreement-D787",{"description":117,"descriptionCustom":6,"label":118,"pages":119,"size":9,"extension":10,"preview":120,"thumb":121,"svgFrame":122,"seoMetadata":123,"parents":125,"keywords":124,"url":128},"MASTER SERVICE AGREEMENT This Master Service Agreement (\"Agreement\") is made and effective this [Date], BETWEEN: [YOUR COMPANY NAME],\" PARTY A\", a corporation organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [COMPANY NAME],\" PARTY B\", a corporation organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] SCOPE OF SERVICES [PARTY A] shall provide [PARTY B] with the services and products described in the Statements of Work. The SOW must describe the respective contribution and services of each party. Any services provided by either party under this Agreement are referred to as the \"Services\". For the purposes of this Agreement, the party engaged to perform the Services, [PARTY A], is the \"Performing Party\" and the party for whom the Services are to be performed, [PARTY B], is the \" Engaging Party\". All SOWs that are negotiated between the parties shall be in writing and executed by both parties and shall be attached hereto as supplemental Exhibits, and shall be incorporated into, and governed by, this Agreement. STATEMENT OF WORK (SOW) Contents of Statements of Work The parties shall describe each individual deliverable to be provided under this agreement in its own statement of work (each, a \"Statement of Work\"), each one including a complete description of the deliverable provided under the Statement of Work, the number of [PARTY A] personnel who will be assigned to provide the deliverable in question, key [PARTY A] personnel the parties agree are essential to the provision of the particular deliverable (shall not exceed [SPECIFY] percent of the total personnel assigned to this Statement of Work) (each one a \"Key Personnel\"), the applicable fees and fee schedule, including any milestones and milestone payments if applicable, for the particular deliverable, the service levels and acceptance criteria for the particular deliverable, any materials the parties will provide for the particular deliverable, a timeline for providing the particular deliverable, and a unique identification number for the Statement of Work and explicit reference to this agreement. Integration. A Statement of Work signed by both parties, bearing a unique identification number and making explicit reference to this Agreement, shall be deemed to form an integral part of this Agreement. Severable. The parties may terminate any individual Statement of Work without affecting the rest of the agreement or any other Statement of Work. Conflict of Terms. If there is a conflict between the terms of this agreement and any Statement of Work, the Statement of Work shall apply. Changes to Statements of Work Proposing Changes. Either party may propose amendments to the Statement of Work deliverable, fees or schedule by giving written notice to the other party. Finalizing Changes. If the parties agree to change the deliverable, fees, or schedule of a Statement of Work they parties shall cooperate to execute a written amendment to the relevant Statement of Work detailing the changes. Additional Statements of Work Request Additional Services. [PARTY B] may request additional services by sending a written notice to [PARTY A] reasonably detailing the services requested. Assess the Request. Immediately after receiving a request for additional services from [PARTY B], [PARTY A] shall evaluate the request to determine whether there are circumstances preventing it from providing the requested services and, if there are no circumstances preventing it from providing the requested services, shall provide [PARTY A] with the estimated fees and timelines for such requested services. Execute New Statement of Work. If after receiving [PARTY A] 's estimates [PARTY B] still wants the requested services, the parties shall execute a new Statement of Work according to the requirements of paragraph CONTENT OF STATEMENTS OF WORK. Acceptance and Rejection Inspection Period. [PARTY B] shall have an \"Inspection period\" of [NUMBER] working days after [PARTY A] has provided the deliverable to review and verify that the deliverable meets the acceptance criteria as set out in the applicable Statement of Work (the \"Inspection Period\"). Acceptance. If in [PARTY B] 's opinion the deliverable meets the acceptance criteria, [PARTY B] must accept the deliverable and notify [PARTY A] that it is accepting the deliverable. Deemed Acceptance.[PARTY B] shall be deemed to have accepted the deliverable if [PARTY B] fails to notify [PARTY A] by the end of the inspection period, or if, during the inspection period, [PARTY B] uses or attempts to use the deliverable beyond what is necessary for the inspection and testing, in a manner that a reasonable person would consider compatible with [PARTY B] having accepted deliverable from [PARTY A]. Rejection. If in [PARTY B]'s opinion, the deliverable does not materially meet the acceptance criteria, [PARTY B] may reject the deliverable by delivering to [PARTY B] a written list detailing each failure to satisfy the acceptance criteria. TERM The term of this Agreement begins on [INSERT START DATE] and continues until such time as the Deliverables have been provided to the Purchaser in accordance with this Agreement or until such time as this Agreement is terminated by either party in accordance with its terms. BUDGET AND PAYMENT DEADLINE The budget and payment deadline will be defined in each SOW. Unless otherwise provided in this SOW, uncontested invoices are payable within 30 calendar days of receipt of the invoice. Payment is made as follows: [SPECIFY]. INDEPENDENT CONTRACTOR The relationship between [PARTY A] and [PARTY B] shall, within the context of the SOW, be that of an independent contractor, and nothing in this Agreement should be construed to create a partnership, joint venture, or employer-employee relationship. Each Party shall, at all times during the term of this Agreement, perform the duties and responsibilities herein without any control by the other Party. Either Party may realize a profit or loss in connection with performing the services. Either Party may render similar services for the benefit of others. Neither Party is an agent of the other Party and is not authorized to make any representation, contract, or contract commitment on behalf of the other Party. DELIVERABLES The Supplier shall provide the goods and/or services described in the Statement of Work (attached) of this Master Service Agreement. CONFIDENTIALITY Information shall be treated as confidential during the term of this Agreement and for a period of seven (7) years thereafter. During such period, the parties will not: (a) disclose the Confidential Information of the Disclosing Party to any third party, using at least the same degree of care as it uses to protect its own confidential information, but not less than reasonable care or (b) use such information for any purpose other than to perform its obligations under this Agreement. Confidential Information does not include information which has previously been made generally available to the public, becomes publicly known, without fault on the part of the Receiving Party, subsequent to disclosure by the Disclosing Party of such information to the Receiving Party, is received by the Receiving Party at any time from a source, other than the Disclosing Party, lawfully having possession of and the right to disclose such information, otherwise becomes known by the Receiving Party prior to disclosure by the Disclosing Party to the receiving party of such information, or is independently developed by the Receiving Party without use of such information","Master Service Agreement","7","https://templates.business-in-a-box.com/imgs/1000px/master-service-agreement-D12657.png","https://templates.business-in-a-box.com/imgs/250px/12657.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12657.xml",{"title":124,"description":6},"master service agreement",[126,127],{"label":18,"url":95},{"label":18,"url":95},"/template/master-service-agreement-D12657",{"description":130,"descriptionCustom":6,"label":131,"pages":132,"size":133,"extension":10,"preview":134,"thumb":135,"svgFrame":136,"seoMetadata":137,"parents":138,"keywords":142,"url":143},"INDEPENDENT CONTRACTOR AGREEMENT This Independent Contractor Agreement (\"Agreement\") is made and effective [Date], BETWEEN: [INDEPENDENT CONTRACTOR NAME] (the \"Independent Contractor\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [YOUR COMPANY NAME] (the \"Company\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] RECITALS Independent Contractor is engaged in providing [Describe] business services, its Employer Tax I.D. Number is [Insert], and its Business License Number is [insert]. Independent Contractor has complied with all Federal, State, and local laws regarding business permits, sales permits, licenses, reporting requirements, tax withholding requirements, and other legal requirements of any kind that may be required to carry out said business and the Scope of Work which is to be performed as an Independent Contractor pursuant to this Agreement. Independent Contractor is or remains open to conducting similar tasks or activities for clients other than the Company and holds themselves out to the public to be a separate business entity. Company desires to engage and contract for the services of the Independent Contractor to perform certain tasks as set forth below. Independent Contractor desires to enter into this Agreement and perform as an independent contractor for the company and is willing to do so on the terms and conditions set forth below. NOW, THEREFORE, in consideration of the above recitals and the mutual promises and conditions contained in this Agreement, the Parties agree as follows: TERMS This Agreement shall be effective commencing [Date], and shall continue until terminated at the completion of the Scope of Work which shall occur no later than [Date] or by either party as otherwise provided herein. STATUS OF INDEPENDENT CONTRACTOR This Agreement does not constitute a hiring by either party. It is the parties intentions that Independent Contractor shall have an independent contractor status and not be an employee for any purposes, including, but not limited to, [laws]. Independent Contractor shall retain sole and absolute discretion in the manner and means of carrying out their activities and responsibilities under this Agreement. This Agreement shall not be considered or construed to be a partnership or joint venture, and the Company shall not be liable for any obligations incurred by Independent Contractor unless specifically authorized in writing. Independent Contractor shall not act as an agent of the Company, ostensibly or otherwise, nor bind the Company in any manner, unless specifically authorized to do so in writing. TASKS, DUTIES, AND SCOPE OF WORK Independent Contractor agrees to devote as much time, attention, and energy as necessary to complete or achieve the following: [Describe]. The above to be referred to in this Agreement as the \"Scope of Work\". It is expected that the Scope of Work will completed by [Date]. Independent Contractor shall additionally perform any and all tasks and duties associated with the Scope of Work set forth above, including but not limited to, work being performed already or related change orders. Independent Contractor shall not be entitled to engage in any activities which are not expressly set forth by this Agreement. The books and records related to the Scope of Work set forth in this Agreement shall be maintained by the Independent Contractor at the Independent Contractor's principal place of business and open to inspection by Company during regular working hours. Documents to which Company will be entitled to inspect include, but are not limited to, any and all contract documents, change orders/purchase orders and work authorized by Independent Contractor or Company on existing or potential projects related to this Agreement. Independent Contractor shall be responsible to the management and directors of Company, but Independent Contractor will not be required to follow or establish a regular or daily work schedule. Supply all necessary equipment, materials and supplies. Independent Contractor will not rely on the equipment or offices of Company for completion of tasks and duties set forth pursuant to this Agreement. Any advice given Independent Contractors regarding the scope of work shall be considered a suggestion only, not an instruction. Company retains the right to inspect, stop, or alter the work of Independent Contractor to assure its conformity with this Agreement. ASSURANCE OF SERVICES Independent Contractor will assure that the following individuals (the \"Key Employees\") will be available to perform, and will perform, the Services hereunder until they are completed (identify by title and name as applicable): [Name of Key Employee, Title] [Name of Key Employee, Title] The Key Employees may be changed only with the prior written approval of the Company, which approval shall not be unreasonably withheld. COMPENSATION Independent Contractor shall be entitled to compensation for performing those tasks and duties related to the Scope of Work as follows: [Describe] Such compensation shall become due and payable to Independent Contractor in the following time, place, and manner: [Describe] NOTICE CONCERNING WITHHOLDING OF TAXES Independent Contractor recognizes and understands that it will receive a [specify tax] statement and related tax statements, and will be required to file corporate and/or individual tax returns and to pay taxes in accordance with all provisions of applicable Federal and State law. Independent Contractor hereby promises and agrees to indemnify the Company for any damages or expenses, including attorney's fees, and legal expenses, incurred by the Company as a result of independent contractor's failure to make such required payments. AGREEMENT TO WAIVE RIGHTS TO BENEFITS Independent Contractor hereby waives and foregoes the right to receive any benefits given by Company to its regular employees, including, but not limited to, health benefits, vacation and sick leave benefits, profit sharing plans, etc. This waiver is applicable to all non-salary benefits which might otherwise be found to accrue to the Independent Contractor by virtue of their services to Company, and is effective for the entire duration of Independent Contractor's agreement with Company. This waiver is effective independently of Independent Contractor's employment status as adjudged for taxation purposes or for any other purpose. Neither this Agreement, nor any duties or obligations under this Agreement may be assigned by either party without the consent of the other. TERMINATION This Agreement may be terminated prior to the completion or achievement of the Scope of Work by either party giving [number] days written notice. Such termination shall not prejudice any other remedy to which the terminating party may be entitled, either by law, in equity, or under this Agreement. NON-DISCLOSURE OF TRADE SECRETS, CUSTOMER LISTS AND OTHER PROPRIETARY INFORMATION Independent Contractor agrees not to disclose or communicate, in any manner, either during or after Independent Contractor's agreement with Company, information about Company, its operations, clientele, or any other information, that relate to the business of Company including, but not limited to, the names of its customers, its marketing strategies, operations, or any other information of any kind which would be deemed confidential, a trade secret, a customer list, or other form of proprietary information of Company. Independent Contractor acknowledges that the above information is material and confidential and that it affects the profitability of Company. ","Independent Contractor Agreement","6",62,"https://templates.business-in-a-box.com/imgs/1000px/independent-contractor-agreement-D160.png","https://templates.business-in-a-box.com/imgs/250px/160.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#160.xml",{"title":6,"description":6},[139],{"label":140,"url":141},"Consultant & Contractors","consulting-contractor-business","independent contractor agreement","/template/independent-contractor-agreement-D160",{"description":145,"descriptionCustom":6,"label":146,"pages":147,"size":9,"extension":10,"preview":148,"thumb":149,"svgFrame":150,"seoMetadata":151,"parents":153,"keywords":152,"url":158},"NON-DISCLOSURE AGREEMENT (NDA) This Non-Disclosure Agreement (the \"Agreement\") is made and effective [DATE], BETWEEN: [YOUR COMPANY NAME] (the \"Disclosing Party\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [RECEIVING PARTY NAME] (the \"Receiving Party\"), an individual with his main address located at OR a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] WHEREAS, Receiving Party has been or will be engaged in the performance of work on [DESCRIBE]; and in connection therewith will be given access to certain confidential and proprietary information; and WHEREAS, Receiving Party and Disclosing Party wish to evidence by this Agreement the manner in which said confidential and proprietary material will be treated. NOW, THEREFORE, it is agreed as follows: NON-DISCLOSURE OF CONFIDENTIAL INFORMATION Both Parties understand and agree that each Party may have access to the confidential information of the other party. For the purposes of this Agreement, \"Confidential Information\" means proprietary and confidential information about the Disclosing Party's (or it's suppliers') business or activities. Such information includes all business, financial, technical, and other information marked or designated by such Party as \"confidential\" or \"proprietary.\" Confidential Information also includes information which, by the nature of the circumstances surrounding the disclosure, ought in good faith to be treated as confidential. For the purposes of this Agreement, Confidential Information does not include: Information that is currently in the public domain or that enters the public domain after the signing of this Agreement. Information a Party lawfully receives from a third Party without restriction on disclosure and without breach of a non-disclosure obligation. Information that the Receiving Party knew prior to receiving any Confidential Information from the Disclosing Party. Information that the Receiving Party independently develops without reliance on any Confidential Information from the Disclosing Party. Each Party agrees that it will not disclose to any third Party or use any Confidential Information disclosed to it by the other Party except when expressly permitted in writing by the other Party. Each Party also agrees that it will take all reasonable measures to maintain the confidentiality of all Confidential Information of the other Party in its possession or control. TERM The term of this Agreement is [number] of [years/months] from the date of execution by both Parties. TITLE The Receiving Party agrees that all Confidential Information furnished by the Disclosing Party shall remain the sole property of the Disclosing Party. DISCLAIMER","Non Disclosure Agreement Nda","3","https://templates.business-in-a-box.com/imgs/1000px/non-disclosure-agreement-nda-D12692.png","https://templates.business-in-a-box.com/imgs/250px/12692.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12692.xml",{"title":152,"description":6},"non disclosure agreement nda",[154,155],{"label":18,"url":95},{"label":156,"url":157},"Confidentiality Agreements","confidentiality-agreement","/template/non-disclosure-agreement-nda-D12692",{"description":160,"descriptionCustom":6,"label":161,"pages":162,"size":163,"extension":10,"preview":164,"thumb":165,"svgFrame":166,"seoMetadata":167,"parents":168,"keywords":171,"url":172},"SERVICE LEVEL AGREEMENT This Service Level Agreement (the Agreement\") is effective as of [DATE] (the \"Effective Date\"). BETWEEN: [YOUR COMPANY NAME] (the \"Service Provider\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [CLIENT NAME] (the \"Client\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] RECITALS This Agreement sets forth the terms and conditions under which Client will provide Service Provider with certain Equipment under bailment and Service Provider will provide certain support services to Client on specified Service Provider premises (hereinafter referred to as the \"Service Provider Network Location(s)\"). WHEREAS, Service Provider is desirous and capable of providing support services for certain Client-Provided Equipment which interconnects to Service Provider transmission services; and WHEREAS, Client desires to have the Equipment supported by Service Provider in a designated portion of certain Service Provider Network Location(s), as set forth in Exhibit A of this agreement (hereinafter referred to as the \"Location and Equipment Summary\"), which is attached hereto and made a part hereof; and WHEREAS, Client and Service Provider (hereinafter referred to cumulatively as the \"Parties\" and singularly as the \"Party\") have agreed on the terms which shall govern the bailment and support of the Equipment as set forth in Exhibit B of this agreement (hereinafter referred to as the \"Statement of Work\"), which is attached hereto and made a part hereof, and as set forth in Exhibit C of this agreement (hereinafter referred to as the \"Non-Recurring and Monthly Recurring Pricing Summary\"), which is attached hereto and made a part hereof; NOW, THEREFORE, in consideration of the mutual agreements and promises contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties agree as follows: UNDERTAKINGS Client will provide for the inside delivery of the Equipment at the Service Provider Network Location(s) as specified in the Location and Equipment Summary with proper and timely notification as specified in the Statement of Work. Client will install the Equipment at the Service Provider Network Location(s) as specified in the Location and Equipment Summary in accordance with Service Provider and Industry standards and practices as specified in the Statement of Work. Service Provider will connect the Equipment to Service Provider services at the Service Provider Network Location(s) as specified in the Location and Equipment Summary in accordance with Service Provider standards and practices as specified in the Statement of Work. Service Provider will hold the Equipment in bailment for use only at the Service Provider Network Location(s) as specified in the Location and Equipment Summary and only for the purposes contemplated herein. During the term of the bailment, Service Provider shall provide space, power, testing, environment and other support services for the Equipment as set forth in the Statement of Work and Service Provider shall have no other responsibility for the Equipment. Client shall cooperate fully with Service Provider in the provision of these support services and agrees to perform those activities identified as Client Responsibilities in the Statement of Work. TERM AND TERMINATION The initial term of this Agreement shall commence on the [DATE], shall continue for a period of [NUMBER] years, and then shall terminate on [DATE]. This Agreement is binding when executed by Client and subsequently accepted by Service Provider and once accepted by Service Provider, the rates and charges provided in this Agreement will be effective from the first day of the next billing cycle following Client's signature date (the \"Effective Date\"). Either Party may terminate this Agreement following the giving of [NUMBER] calendar days prior written notice of termination to the other Party. If Client terminates this Agreement prior to the expiration of the initial [NUMBER] year term, Client will pay Service Provider, in addition to all other charges due, per Service Provider Network Location, which amount shall represent liquidated damages that Client agrees are reasonable. Client shall remove its Equipment from the Service Provider Network Location(s) within [NUMBER] calendar days of the termination of this Agreement and, if Client fails to do so, Service Provider may itself remove the Equipment and store the same at Client's expense and at Client's sole risk. Any expenditure by Service Provider for the removal and storage of the Equipment shall bear interest at the lesser of [%] per annum or the maximum rate permitted by law. The rights and duties in Article D, \"Warranty and Liability\" shall survive the termination of this Agreement. FINANCIAL PROVISIONS Client shall pay Service Provider a non-recurring fee for Site Preparation, Additional AC or DC Power Circuits and Circuit Interconnection at each of the Service Provider Network Location(s) as set forth in the Non-Recurring and Monthly Recurring Pricing Summary. Client shall pay Service Provider on a monthly recurring basis for Location Management Fee(s), an Uninterruptable Power Supply (UPS) for [115V OR OTHER] AC Power Circuits and for Service Provider First-Level Maintenance Support at each of the Service Provider Network Location(s) as set forth in the Non-Recurring and Monthly Recurring Pricing Summary. Client shall pay Service Provider a one time charge of [AMOUNT per circuit when, at the Client's request, Service Provider provided cabling is added, moved or changed after the initial Site Preparation work listed in the Equipment and Location Summary is completed by Service Provider. This charge is in addition to any other charges specified in the applicable tariff or contract from the entity from which the facility or service is obtained. For equipment moves made pursuant to Client's request, Client shall pay for each unit of Equipment this is moved to a different location within the same Service Provider Network Location after the initial Site Preparation work listed in the Equipment and Location Summary is completed by Service Provider. Client shall pay directly or reimburse Service Provider, as applicable, for all taxes, duties, and similar liabilities which may result from this Agreement, or any support services specified hereunder, exclusive of taxes based on Service Provider's net income. All invoices shall be due and payable in [CURRENCY] within [NUMBER] calendar days upon receipt as set forth in the Non-Recurring and Monthly Recurring Pricing Summary. WARRANTY AND LIABILITY Service Provider warrants that its undertakings hereunder shall be performed in a professional and workmanlike manner and that it will provide Support Services in accordance with this Agreement. NO OTHER WARRANTIES ARE EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANYWARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Client warrants that it has the unrestricted right to place the Equipment at Service Provider's Location(s) listed in the Location and Equipment Summary for the term of this Agreement. Except as otherwise set forth herein, neither Party shall be deemed negligent, at fault or liable in any respect to the other for any delay, interruption or failure in performance hereunder resulting from fire, flood, water, the elements, explosions, acts of God, war, accidents, labor disputes, strikes, shortages of equipment or suppliers, unavailability of transportation or other cause beyond the reasonable control of the Party delayed or prevented from performing.","Service Level Agreement","12",89,"https://templates.business-in-a-box.com/imgs/1000px/service-level-agreement-D778.png","https://templates.business-in-a-box.com/imgs/250px/778.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#778.xml",{"title":6,"description":6},[169,170],{"label":111,"url":112},{"label":111,"url":112},"service level agreement","/template/service-level-agreement-D778",true,{"seo":175,"reviewer":186,"quick_facts":190,"at_a_glance":192,"personas":196,"variants":221,"glossary":249,"clauses":286,"how_to_fill":332,"common_mistakes":373,"faqs":398,"industries":426,"comparisons":443,"diy_vs_lawyer":458,"jurisdictions":471,"related_template_ids_curated":492,"schema":502,"classification":503},{"meta_title":176,"meta_description":177,"primary_keyword":178,"secondary_keywords":179},"White Label SaaS Agreement Template (Free Word)","Free white label SaaS agreement template covering licensing, branding rights, support obligations, IP ownership, and termination. Used in 190+ countries. Free Word and PDF download.","white label saas agreement template",[15,180,181,182,183,184,185],"white label software agreement template","white label software licensing agreement","saas white label contract","white label agreement template word","software reseller agreement template","private label saas agreement",{"name":187,"credential":188,"reviewed_date":189},"Bruno Goulet","CEO, Business in a Box","2026-05-02",{"difficulty":191,"legal_review_recommended":173,"signature_required":173},"advanced",{"what_it_is":193,"when_you_need_it":194,"whats_inside":195},"A White Label SaaS Agreement is a legally binding contract between a SaaS provider and a reseller or partner who licenses the software to rebrand and resell it under their own name and logo to end customers. This free Word download covers IP ownership, branding rights, support obligations, data handling, fees, and termination in a single structured document you can edit online and export as PDF.\n","Use it when a SaaS company grants a partner the right to resell its platform under the partner's own brand, or when an agency or business wants to white-label a third-party software product for its own clients. It is also required when the underlying provider needs enforceable restrictions on how the reseller deploys, modifies, or represents the platform.\n","License grant and branding rights, permitted use and restrictions, fees and payment terms, SLA and support obligations, IP ownership and assignment, confidentiality, data processing responsibilities, term and termination, and limitation of liability.\n",[197,201,205,209,213,217],{"title":198,"use_case":199,"icon_asset_id":200},"SaaS founders and vendors","Licensing their platform to reseller partners while protecting core IP","persona-startup-founder",{"title":202,"use_case":203,"icon_asset_id":204},"Digital agencies","Rebranding a third-party SaaS tool to offer as a proprietary service to clients","persona-agency",{"title":206,"use_case":207,"icon_asset_id":208},"Software resellers and VARs","Formalizing white-label rights before bundling SaaS into a larger solution","persona-software-reseller",{"title":210,"use_case":211,"icon_asset_id":212},"Enterprise IT and procurement teams","Vetting and standardizing white-label SaaS agreements with multiple vendors","persona-operations-director",{"title":214,"use_case":215,"icon_asset_id":216},"Managed service providers (MSPs)","Deploying rebranded SaaS platforms to end clients under a managed offering","persona-msp",{"title":218,"use_case":219,"icon_asset_id":220},"Product and partnership managers","Structuring channel partner agreements for white-label distribution programs","persona-partnership-manager",[222,226,229,233,237,241,245],{"situation":223,"recommended_template":224,"slug":225},"Granting a reseller the right to sell but not rebrand the software","SaaS Reseller Agreement","saas-reseller-agreement-D12728",{"situation":227,"recommended_template":86,"slug":228},"Licensing software for a single end-user deployment, no resale","software-license-agreement-D12928",{"situation":230,"recommended_template":231,"slug":232},"Engaging a development firm to build a custom SaaS product","Software Development Agreement","custom-software-development-agreement-D787",{"situation":234,"recommended_template":235,"slug":236},"Allowing API access and integration without full white-labeling","API License Agreement","api-license-agreement-D12726",{"situation":238,"recommended_template":239,"slug":240},"Partnering with a distributor across multiple territories","Master Distribution Agreement","distribution-agreement-D12544",{"situation":242,"recommended_template":243,"slug":244},"White-labeling a SaaS tool as part of a broader franchise system","Franchise Agreement","franchise-agreement-D879",{"situation":246,"recommended_template":247,"slug":248},"Licensing SaaS to a single enterprise under a negotiated custom deal","Enterprise SaaS Agreement","saas-service-level-agreement-D12859",[250,253,256,259,262,265,268,271,274,277,280,283],{"term":251,"definition":252},"White Label","A product or service produced by one company and rebranded by another to appear as if it is their own.",{"term":254,"definition":255},"Licensor","The SaaS provider that owns the underlying software and grants the right to use and rebrand it to the reseller.",{"term":257,"definition":258},"Licensee / Reseller","The partner, agency, or company that licenses the software and markets it to end customers under its own brand.",{"term":260,"definition":261},"End Customer","The final user or organization that purchases or subscribes to the white-labeled software from the reseller.",{"term":263,"definition":264},"SLA (Service Level Agreement)","A contractual commitment defining minimum uptime percentages, response times, and remedies for downtime — typically expressed as a monthly availability percentage such as 99.9%.",{"term":266,"definition":267},"IP (Intellectual Property)","Legal rights covering software code, algorithms, trademarks, and trade secrets owned by the licensor and licensed — not transferred — to the reseller.",{"term":269,"definition":270},"Data Processing Agreement (DPA)","A supplementary agreement governing how personal data collected through the platform is handled, stored, and protected, often required under GDPR and similar laws.",{"term":272,"definition":273},"Branding Guidelines","Written specifications provided by the licensor that define the permitted and prohibited ways the reseller may customize the platform's appearance and name.",{"term":275,"definition":276},"Revenue Share","A fee model in which the reseller pays the licensor a defined percentage of the revenue collected from end customers, rather than a flat monthly fee.",{"term":278,"definition":279},"Sublicense","The reseller's right to grant end customers the limited right to access and use the white-labeled software, derived from the original license.",{"term":281,"definition":282},"Force Majeure","A clause excusing a party from performance obligations when failure is caused by events outside reasonable control, such as natural disasters, cyberattacks, or government action.",{"term":284,"definition":285},"Source Code Escrow","An arrangement where the licensor deposits source code with a neutral third party so the reseller can access it if the licensor ceases operations or materially breaches the agreement.",[287,292,297,302,307,312,317,322,327],{"name":288,"plain_english":289,"sample_language":290,"common_mistake":291},"License Grant and Branding Rights","Defines precisely what the reseller is permitted to do with the software — rebrand it, deploy it to end customers, and customize the interface — and what requires prior written approval.","Licensor hereby grants to Licensee a non-exclusive, non-transferable, revocable license to access and use the Platform solely to offer white-labeled services to End Customers under Licensee's brand, subject to the Branding Guidelines attached as Schedule A.","Granting a license without attaching a branding guidelines schedule. Without defined limits on logo placement, color changes, and feature renaming, the licensor loses control over how its product appears in the market.",{"name":293,"plain_english":294,"sample_language":295,"common_mistake":296},"Permitted Use and Restrictions","Lists what the reseller may and may not do — prohibiting reverse engineering, sublicensing beyond end customers, or using the platform for competing services.","Licensee shall not: (a) reverse engineer or decompile the Platform; (b) sublicense the Platform to any party other than End Customers; (c) use the Platform to develop a competing product; or (d) remove or alter any proprietary notices embedded in the software.","Omitting a prohibition on using the platform to build a competing product. Without this restriction, a reseller can study the platform's architecture and use the relationship to launch a competing service.",{"name":298,"plain_english":299,"sample_language":300,"common_mistake":301},"Fees, Payment, and Revenue Share","States the pricing model — flat monthly fee, per-seat fee, or revenue share percentage — payment due dates, invoicing terms, and late-payment consequences.","Licensee shall pay Licensor a monthly platform fee of $[AMOUNT] plus [X]% of Net Revenue collected from End Customers, due within [15] days after month-end. Overdue amounts accrue interest at [1.5]% per month.","Failing to define 'Net Revenue' precisely. Ambiguity about whether net revenue is calculated before or after chargebacks, refunds, taxes, and payment-processing fees routinely triggers fee disputes.",{"name":303,"plain_english":304,"sample_language":305,"common_mistake":306},"Service Level Agreement (SLA) and Support","Commits the licensor to a minimum uptime percentage, defines response and resolution time targets by severity, and assigns support responsibilities between the licensor and reseller.","Licensor guarantees Platform availability of [99.9]% per calendar month, excluding scheduled maintenance. Licensor shall respond to Severity-1 incidents within [1] hour. Licensee is solely responsible for first-level support to End Customers.","Leaving the support split undefined. If the agreement does not specify that the reseller handles first-level support and the licensor handles second-level, end customers contact both parties simultaneously, creating confusion and doubling incident load.",{"name":308,"plain_english":309,"sample_language":310,"common_mistake":311},"Intellectual Property Ownership","Confirms that all rights in the underlying software, algorithms, and infrastructure remain with the licensor. Any customizations or derivative works are addressed explicitly.","All right, title, and interest in the Platform, including all modifications, updates, and derivative works — except Licensee's trademarks applied as permitted herein — are and shall remain the exclusive property of Licensor.","No clause addressing who owns customizations the licensor builds at the reseller's request. Without this, the reseller may claim joint ownership of features they paid to have developed.",{"name":313,"plain_english":314,"sample_language":315,"common_mistake":316},"Confidentiality","Requires both parties to protect each other's non-public information — pricing, roadmaps, end-customer data, and technical architecture — during and after the agreement.","Each party agrees to keep the other's Confidential Information strictly confidential and not to disclose it to any third party without prior written consent. This obligation survives termination for a period of [3] years.","Using a confidentiality clause that expires on termination. Pricing structures, customer lists, and platform architecture remain sensitive long after the relationship ends — a post-termination survival period of 2–5 years is standard.",{"name":318,"plain_english":319,"sample_language":320,"common_mistake":321},"Data Processing and Security","Defines how personal data collected through the platform is processed, who is the data controller versus processor, required security standards, and breach notification obligations.","To the extent the Platform processes Personal Data of End Customers, Licensor acts as a data processor on behalf of Licensee as data controller. Licensor shall implement [SOC 2 Type II / ISO 27001] controls and notify Licensee of any confirmed breach within [72] hours of discovery.","Treating the DPA as optional or deferring it to a later addendum. Under GDPR and many US state privacy laws, operating without a signed DPA exposes the reseller to regulatory fines regardless of which party experienced the breach.",{"name":323,"plain_english":324,"sample_language":325,"common_mistake":326},"Term, Termination, and Transition","Sets the initial contract term, renewal mechanism, grounds for early termination (with and without cause), and what happens to end-customer accounts and data at termination.","This Agreement commences on [START DATE] and continues for [12] months, renewing automatically for successive [12]-month terms unless either party provides [60] days' written notice of non-renewal. Upon termination, Licensor shall provide Licensee with a [30]-day data export window before permanently deleting End Customer data.","No data export or transition period on termination. Without a contractual right to retrieve end-customer data, the reseller cannot migrate customers to an alternative platform — exposing the reseller to breach claims from those customers.",{"name":328,"plain_english":329,"sample_language":330,"common_mistake":331},"Limitation of Liability and Indemnification","Caps each party's financial exposure, excludes consequential and indirect damages, and defines who indemnifies whom for IP infringement, data breaches, and end-customer claims.","Licensor's total cumulative liability under this Agreement shall not exceed the fees paid by Licensee in the [12] months preceding the claim. Licensor shall indemnify Licensee against third-party claims that the Platform infringes any third-party IP. Licensee shall indemnify Licensor against claims arising from Licensee's marketing representations to End Customers.","Symmetric liability caps that fail to account for the risk asymmetry. A data breach affecting thousands of end customers can exceed the total contract value — licensor IP indemnification and uncapped data-breach liability are frequently carved out of the overall cap in negotiated agreements.",[333,338,343,348,353,358,363,368],{"step":334,"title":335,"description":336,"tip":337},1,"Identify the parties and define the platform","Enter the licensor's and licensee's full legal entity names, states or countries of incorporation, and registered addresses. Write a precise one-paragraph description of the platform being licensed — name, core function, and any excluded modules.","Attach a Schedule B listing excluded features or modules to prevent disputes about what was actually licensed.",{"step":339,"title":340,"description":341,"tip":342},2,"Define the license scope and branding permissions","Specify whether the license is exclusive or non-exclusive, the territories covered, and the exact branding customizations permitted — logo replacement, color palette, custom domain, and feature renaming. Attach branding guidelines as Schedule A.","Exclusive territory licenses command higher fees but restrict the licensor from signing competing partners in the same market — price accordingly.",{"step":344,"title":345,"description":346,"tip":347},3,"Set the fee structure and payment terms","Choose a fee model — flat monthly fee, per-seat pricing, or revenue share — and define all terms precisely: gross vs. net revenue, payment due date, invoicing cycle, and late-fee rate.","For revenue-share models, require monthly self-reported revenue statements from the reseller with an annual audit right to verify accuracy.",{"step":349,"title":350,"description":351,"tip":352},4,"Complete the SLA and support obligations","Enter the guaranteed uptime percentage, scheduled maintenance window (e.g., Sundays 2–4 AM UTC), incident severity tiers, and response/resolution times. Assign first-, second-, and third-level support responsibilities explicitly.","SLA credits — e.g., 10% of monthly fee for each hour of Severity-1 downtime — give the reseller meaningful contractual leverage without exposing the licensor to unlimited liability.",{"step":354,"title":355,"description":356,"tip":357},5,"Address IP ownership and customization rights","Confirm that all core platform IP remains with the licensor. If the licensor will build custom features at the reseller's request, specify in a development addendum whether those features are exclusive, jointly owned, or licensor-owned with a royalty-free license back.","Custom features built for one reseller often benefit the whole product roadmap — licensor-owned with a perpetual license back is the most commercially efficient arrangement.",{"step":359,"title":360,"description":361,"tip":362},6,"Insert the data processing and security provisions","Identify who is the data controller and who is the data processor for end-customer personal data. Specify the security standard the licensor must maintain, the breach notification timeline, and whether a separate DPA is attached as Schedule C.","If any end customers are in the EU or UK, a GDPR-compliant DPA is not optional — attach it at execution, not after the relationship is live.",{"step":364,"title":365,"description":366,"tip":367},7,"Define term, renewal, and termination rights","Set the initial term, auto-renewal notice period, and both for-cause and no-cause termination rights. Include the end-customer data export window and any post-termination restrictions on the reseller soliciting licensor's direct customers.","A 60-day non-renewal notice is standard; shorter windows favor the reseller, longer windows favor the licensor. Consider which party has more leverage in the negotiation.",{"step":369,"title":370,"description":371,"tip":372},8,"Execute before going live with end customers","Both parties must sign before the reseller onboards any end customers. Post-launch execution creates fresh-consideration risk and leaves early customers without contractual protection.","Use a timestamped e-signature tool and store the fully executed copy in a secure document repository accessible to both parties' legal teams.",[374,378,382,386,390,394],{"mistake":375,"why_it_matters":376,"fix":377},"No branding guidelines schedule attached","Without defined limits, the reseller may use the licensor's UI in ways that damage the brand, confuse end customers, or violate the licensor's own trademark registrations.","Attach a Schedule A at signing that specifies permitted logo placements, required disclaimers, restricted color changes, and any features that must retain the licensor's name.",{"mistake":379,"why_it_matters":380,"fix":381},"Undefined 'Net Revenue' in a revenue-share model","Ambiguity about whether net revenue is calculated before or after refunds, chargebacks, taxes, and payment processor fees creates recurring fee disputes that are expensive to resolve.","Define 'Net Revenue' in the definitions section with a precise formula, and require the reseller to provide itemized monthly statements showing each deduction.",{"mistake":383,"why_it_matters":384,"fix":385},"No data export right on termination","If the agreement is terminated — for any reason — and the reseller cannot retrieve end-customer data, it cannot migrate those customers and may face breach claims from them.","Include a minimum 30-day data export window after termination, specify the export format (CSV, JSON, or API), and state that the licensor will not delete data until the window closes.",{"mistake":387,"why_it_matters":388,"fix":389},"Treating the DPA as an optional addendum","Under GDPR, UK GDPR, and most US state privacy laws, operating without a signed DPA between the data controller and processor exposes both parties to regulatory penalties — even if there is no breach.","Attach the DPA as Schedule C at the time of execution, not as a follow-up. If either party's end customers are in the EU or UK, this is non-negotiable.",{"mistake":391,"why_it_matters":392,"fix":393},"Symmetric liability caps with no IP indemnification carve-out","If the licensor's platform infringes a third-party patent or trademark, the resulting litigation cost can far exceed the total contract value — a symmetric cap leaves the reseller unprotected.","Carve out IP infringement indemnification from the overall liability cap, and require the licensor to carry commercial general liability and E&O insurance with minimum coverage limits.",{"mistake":395,"why_it_matters":396,"fix":397},"No restriction on the reseller building a competing product","A reseller with access to the platform's architecture, API documentation, and customer use-case data is well positioned to build a competing product — without an explicit prohibition, there is no contractual barrier.","Include a clause prohibiting the reseller from using knowledge gained through the agreement to develop or fund a substantially similar competing SaaS product during the term and for 12–24 months after termination.",[399,402,405,408,411,414,417,420,423],{"question":400,"answer":401},"What is a white label SaaS agreement?","A white label SaaS agreement is a contract between a software provider and a reseller that grants the reseller the right to rebrand the provider's platform and sell it to end customers as their own product. It governs the license scope, branding permissions, fees, SLA commitments, IP ownership, data handling, and termination rights. It is distinct from a standard SaaS subscription agreement because it explicitly addresses rebranding rights and the three-party relationship among licensor, reseller, and end customer.\n",{"question":403,"answer":404},"Who needs a white label SaaS agreement?","Any SaaS company that allows partners, agencies, or resellers to deploy its platform under a different brand needs one — and so does the reseller. Agencies that bundle a white-labeled tool into their service offering, managed service providers who resell rebranded software, and enterprises that license a platform to offer internally under a custom name all require a signed white label SaaS agreement before going live with end users.\n",{"question":406,"answer":407},"What is the difference between a white label SaaS agreement and a SaaS reseller agreement?","A SaaS reseller agreement allows a partner to sell the software to end customers but typically under the licensor's own brand and name. A white label SaaS agreement goes further — it grants the right to remove the licensor's branding entirely and replace it with the reseller's own. White label agreements carry more IP, trademark, and quality-control provisions because the licensor's product is being presented to end customers as someone else's.\n",{"question":409,"answer":410},"Does a white label SaaS agreement need to include a DPA?","Yes, in most cases. If the platform processes any personal data belonging to end customers — and virtually all SaaS platforms do — a Data Processing Agreement is required under GDPR for EU-based users, UK GDPR for UK users, and increasingly under US state privacy laws such as the CCPA and VCDPA. The DPA defines who is the data controller, who is the processor, and the security and breach-notification obligations of each party. Operating without one exposes both parties to regulatory fines.\n",{"question":412,"answer":413},"Can a white label SaaS agreement be exclusive?","Yes — a reseller can negotiate an exclusive territory or customer segment, meaning the licensor agrees not to license the platform to competing partners in that area. Exclusivity typically commands a higher flat fee or minimum revenue commitment. Non-exclusive agreements give the licensor more commercial flexibility. The agreement should specify whether exclusivity applies by geography, industry vertical, or customer size, and whether it survives auto-renewal.\n",{"question":415,"answer":416},"What uptime guarantee should a white label SaaS agreement include?","99.9% monthly uptime is the industry standard for SaaS platforms, which equates to approximately 43 minutes of allowable downtime per month. Agreements for mission-critical applications often require 99.95% or higher. The SLA should define what counts as downtime (excluding scheduled maintenance), how it is measured, and what SLA credits the reseller receives for breaches — typically 10–25% of the monthly fee per hour of excess downtime, capped at one month's fees.\n",{"question":418,"answer":419},"What happens to end-customer data when the agreement is terminated?","The agreement should require the licensor to provide a data export window — typically 30 to 60 days after termination — during which the reseller can download all end-customer data in a usable format. After that window, the licensor should be contractually required to delete the data and confirm deletion in writing. Without this provision, the reseller risks losing end-customer data and facing breach claims from those customers.\n",{"question":421,"answer":422},"Are white label SaaS agreements enforceable internationally?","They are generally enforceable when properly drafted, but enforcement depends heavily on the governing law clause and the jurisdictions where the reseller and end customers are located. EU, UK, and Canadian parties face mandatory data protection requirements that override contractual terms. In the US, state-level privacy laws and UCC Article 2B or UCITA principles vary by state. Specifying a governing law and a dispute-resolution mechanism — arbitration or a specific court — is essential for cross-border agreements.\n",{"question":424,"answer":425},"Do I need a lawyer to draft a white label SaaS agreement?","For straightforward domestic agreements between two established companies, a well-structured template is a solid starting point. Engage a lawyer when the deal involves significant revenue share, exclusive territory rights, cross-border data flows, custom feature development, or a licensor whose platform processes sensitive personal or financial data. A 2–3 hour attorney review typically costs $600–$1,500 and is worthwhile for any arrangement where the annual contract value exceeds $50,000.\n",[427,431,435,439],{"industry":428,"icon_asset_id":429,"specifics":430},"SaaS / Technology","industry-saas","Core use case — SaaS vendors structuring channel programs where agency or MSP partners deploy the platform under their own brand to SMB or mid-market clients.",{"industry":432,"icon_asset_id":433,"specifics":434},"Digital Marketing and Agencies","industry-marketing","Agencies white-label SEO, CRM, or analytics platforms to present proprietary tooling to clients, requiring clear SLA accountability and branding control provisions.",{"industry":436,"icon_asset_id":437,"specifics":438},"Fintech and Financial Services","industry-fintech","White-labeled payment, lending, or compliance platforms require enhanced data security clauses, regulatory licensing representations, and PCI-DSS and SOC 2 compliance warranties.",{"industry":440,"icon_asset_id":441,"specifics":442},"Healthcare and MedTech","industry-healthtech","HIPAA Business Associate Agreement must be attached as a schedule; data residency requirements and breach notification timelines must comply with 45 CFR Part 164.",[444,448,451,454],{"vs":445,"vs_template_id":446,"summary":447},"SaaS Subscription Agreement","saas-subscription-agreement-D12865","A SaaS subscription agreement governs a direct relationship between the software provider and a single end customer or business. A white label SaaS agreement introduces a three-party structure — provider, reseller, and end customer — and adds branding rights, resale permissions, and sub-license mechanics that a standard subscription agreement does not cover. Use a subscription agreement for direct sales; use a white label agreement for channel or partner distribution.",{"vs":86,"vs_template_id":449,"summary":450},"software-license-agreement-D12711","A software license agreement grants the right to use software for internal purposes without any right to resell or rebrand. A white label SaaS agreement explicitly grants sublicensing and rebranding rights to the licensee. If the partner needs to deploy and sell the product to third parties under a different brand, a software license agreement is insufficient.",{"vs":131,"vs_template_id":452,"summary":453},"independent-contractor-agreement-D160","An independent contractor agreement governs a services relationship — the contractor performs work for the client. A white label SaaS agreement governs a product-licensing relationship — the licensor provides software access the reseller commercializes independently. Mischaracterizing a white-label arrangement as a contractor relationship creates tax, IP ownership, and liability classification errors.",{"vs":455,"vs_template_id":456,"summary":457},"Master Services Agreement","master-service-agreement-D12712","A master services agreement sets overarching terms for an ongoing services relationship, typically paired with statements of work. A white label SaaS agreement is self-contained and product-specific, governing platform access, branding rights, and SLA obligations rather than deliverable-based services. Enterprises sometimes use an MSA as the umbrella and attach the white label terms as a schedule, but the white label provisions must still appear in full.",{"use_template":459,"template_plus_review":463,"custom_drafted":467},{"best_for":460,"cost":461,"time":462},"Domestic SaaS vendors and agencies entering straightforward white-label partnerships with clear pricing and no cross-border data flows","Free","30–60 minutes",{"best_for":464,"cost":465,"time":466},"Agreements involving revenue share, exclusive territories, EU/UK data flows, or annual contract values above $25,000","$600–$1,500 for a 2–3 hour attorney review","2–5 business days",{"best_for":468,"cost":469,"time":470},"Complex multi-territory channel programs, fintech or healthcare platforms with regulatory requirements, or deals with large enterprise resellers requiring heavily negotiated terms","$2,500–$8,000+","2–4 weeks",[472,477,482,487],{"code":473,"name":474,"flag_asset_id":475,"note":476},"us","United States","flag-us","No single federal law governs SaaS agreements; contract law is primarily state-based. California, Delaware, and New York are common governing law choices. State privacy laws — CCPA, VCDPA, and others — impose data processing obligations that should be reflected in an attached DPA. Non-compete restrictions on the reseller vary in enforceability by state; California and Minnesota are highly restrictive.",{"code":478,"name":479,"flag_asset_id":480,"note":481},"ca","Canada","flag-ca","PIPEDA (and provincial equivalents in Quebec, BC, and Alberta) governs personal data processing and requires a DPA between data controllers and processors. Quebec's Law 25 imposes stricter consent and data residency requirements than PIPEDA, effective since September 2023. Agreements should specify whether data is stored in Canadian data centers if the reseller's end customers are in regulated sectors such as financial services or healthcare.",{"code":483,"name":484,"flag_asset_id":485,"note":486},"uk","United Kingdom","flag-uk","UK GDPR and the Data Protection Act 2018 require a signed DPA for any data processing arrangement. Post-Brexit, UK businesses transferring data to non-adequate countries must use UK International Data Transfer Agreements (IDTAs) rather than EU Standard Contractual Clauses. The UK ICO actively enforces data processor agreements, and fines of up to £17.5M or 4% of global turnover apply for serious breaches.",{"code":488,"name":489,"flag_asset_id":490,"note":491},"eu","European Union","flag-eu","GDPR Article 28 mandates a written DPA for all controller-processor relationships — it is not optional. Standard Contractual Clauses (SCCs) are required for data transfers to non-adequate third countries, including the US. Non-compete clauses restricting the reseller may require financial compensation to be enforceable in countries such as Germany and France. VAT on cross-border SaaS transactions varies by member state and must be addressed in the fee clause.",[228,232,493,452,494,495,496,497,498,499,500,501],"master-service-agreement-D12657","non-disclosure-agreement-nda-D12692","service-level-agreement-D778","terms-of-service-agreement-D920","data-privacy-policy-D13465","joint-venture-agreement-D889","partnership-agreement-D12551","reseller-agreement-D5202","data-processing-agreement-D13954",{"emit_how_to":173,"emit_defined_term":173},{"primary_folder":95,"secondary_folder":504,"document_type":505,"industry":506,"business_stage":507,"tags":508,"confidence":514},"distribution-and-channel","agreement","software-and-technology","growth",[509,510,511,512,513],"saas","partnership","white-label","reseller-agreement","licensing",0.92,"\u003Ch2>What is a White Label SaaS Agreement?\u003C/h2>\n\u003Cp>A \u003Cstrong>White Label SaaS Agreement\u003C/strong> is a legally binding contract between a software-as-a-service provider (the licensor) and a reseller or partner (the licensee) that grants the reseller the right to rebrand the provider's platform and offer it to end customers as their own product. Unlike a standard SaaS subscription, this agreement governs a three-party commercial relationship — it sets the rules for how the platform may be presented, priced, supported, and ultimately terminated across the entire distribution chain. Core provisions cover the scope of the license grant, permitted branding customizations, IP ownership, SLA commitments, data processing responsibilities, fee structures, and what happens to end-customer data if the relationship ends.\u003C/p>\n\u003Ch2>Why You Need This Document\u003C/h2>\n\u003Cp>Operating a white-label SaaS arrangement without a signed agreement exposes both the licensor and reseller to serious commercial and legal risk. The licensor loses control over how its platform is represented in the market — a reseller making unsupported claims to end customers can create warranty and fraud liability that flows back to the licensor. The reseller, meanwhile, has no contractual guarantee of uptime, no right to export end-customer data on termination, and no IP indemnification if the platform turns out to infringe a third-party patent. Regulators in the EU, UK, and Canada treat an unsigned data processing arrangement as a per-se GDPR violation, regardless of whether any breach occurred. This template closes all four gaps in a single structured document, giving both parties a clear record of their obligations before a single end customer is onboarded.\u003C/p>\n",1781185950402]