[{"data":1,"prerenderedAt":481},["ShallowReactive",2],{"document-no-refund-policy-D13428":3},{"document":4,"label":23,"preview":11,"thumb":24,"thumb600":25,"description":5,"descriptionCustom":6,"apiDescription":5,"pages":8,"extension":10,"parents":26,"breadcrumb":30,"related":35,"customDescModule":177,"customdescription":6,"mdFm":178,"mdProseHtml":480},{"description":5,"descriptionCustom":6,"label":7,"pages":8,"size":9,"extension":10,"preview":11,"thumb":12,"svgFrame":13,"seoMetadata":14,"parents":16,"keywords":15},"NO REFUND POLICY Welcome to [WEBSITE NAME] (hereinafter referred to as the \"Website,\" \"Site,\" \"We,\" \"Us,\" \"Our\"). Thank you for choosing [COMPANY NAME] for all your [SPECIFY NEED] needs. We value your trust in our [SERVICES or PRODUCTS]. NO REFUND Due to the nature of the [SERVICES or PRODUCTS], all the [SERVICES or PRODUCTS] offered through the website are non-refundable under any circumstances. All sales are final, and no exceptions will be made. OR Due to the nature of the [SERVICES or PRODUCTS], there are few items that are not eligible for a refund: ",null,"No Refund Policy","1",513,"doc","https://templates.business-in-a-box.com/imgs/1000px/no-refund-policy-D13428.png","https://templates.business-in-a-box.com/imgs/250px/13428.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#13428.xml",{"title":15,"description":6},"no refund policy",[17,20],{"label":18,"url":19},"Sales & Marketing","/templates/sales-marketing/",{"label":21,"url":22},"Customer Service","/templates//customer-service/","No Refund Policy Template","https://templates.business-in-a-box.com/imgs/400px/13428.png","https://templates.business-in-a-box.com/imgs/600px/13428.png",[27,17,20],{"label":28,"url":29},"Templates","/templates/",[31,32,33],{"label":28,"url":29},{"label":18,"url":19},{"label":21,"url":34},"/templates/customer-service/",[36,40,44,48,52,56,60,64,68,72,76,80,84,100,112,129,147,163],{"label":37,"url":38,"thumb":39,"extension":10},"Return Refund Policy","/template/return-refund-policy-D12643","https://templates.business-in-a-box.com/imgs/250px/12643.png",{"label":41,"url":42,"thumb":43,"extension":10},"Refund Request Form","/template/refund-request-form-D1278","https://templates.business-in-a-box.com/imgs/250px/1278.png",{"label":45,"url":46,"thumb":47,"extension":10},"Refund for Returned Merchandise","/template/refund-for-returned-merchandise-D273","https://templates.business-in-a-box.com/imgs/250px/273.png",{"label":49,"url":50,"thumb":51,"extension":10},"Refund of Duplicate Payment","/template/refund-of-duplicate-payment-D274","https://templates.business-in-a-box.com/imgs/250px/274.png",{"label":53,"url":54,"thumb":55,"extension":10},"Request for Refund on Undelivered Merchandise","/template/request-for-refund-on-undelivered-merchandise-D1078","https://templates.business-in-a-box.com/imgs/250px/1078.png",{"label":57,"url":58,"thumb":59,"extension":10},"Request for Refund of Duplicate Payment","/template/request-for-refund-of-duplicate-payment-D456","https://templates.business-in-a-box.com/imgs/250px/456.png",{"label":61,"url":62,"thumb":63,"extension":10},"Tuition Approval for Refund Request","/template/tuition-approval-for-refund-request-D683","https://templates.business-in-a-box.com/imgs/250px/683.png",{"label":65,"url":66,"thumb":67,"extension":10},"AI Policy","/template/ai-policy-D13598","https://templates.business-in-a-box.com/imgs/250px/13598.png",{"label":69,"url":70,"thumb":71,"extension":10},"Application Policy","/template/application-policy-D13439","https://templates.business-in-a-box.com/imgs/250px/13439.png",{"label":73,"url":74,"thumb":75,"extension":10},"Attendance Policy","/template/attendance-policy-D12625","https://templates.business-in-a-box.com/imgs/250px/12625.png",{"label":77,"url":78,"thumb":79,"extension":10},"Backup Policy","/template/backup-policy-D13249","https://templates.business-in-a-box.com/imgs/250px/13249.png",{"label":81,"url":82,"thumb":83,"extension":10},"Billing Policy","/template/billing-policy-D13603","https://templates.business-in-a-box.com/imgs/250px/13603.png",{"description":85,"descriptionCustom":6,"label":86,"pages":87,"size":9,"extension":10,"preview":88,"thumb":89,"svgFrame":90,"seoMetadata":91,"parents":93,"keywords":98,"url":99},"Terms and Conditions Welcome to [COMPANY NAME]. Thanks for using our products and services (\"Services\"). The Services are provided by [COMPANY NAME] (\"COMPANY NAME\"), located at [ADRESSE, CITY, STATE, COUNTRY] By using our Services, you are agreeing to these terms. Please read these Terms and Conditions (\"Terms\", \"Terms and Conditions\") carefully before using the http://www.[YOURWEBSITE].com website and the mobile application (the \"Service\") operated by [COMPANY NAME] (\"us\", \"we\", or \"our\"). Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services. Terminology The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer notice, and any or all Agreements: \"Client\", \"You\" and \"Your\" refer to you, the person accessing this website and accepting the Company's terms and conditions. \"The Company\", \"Ourselves\", \"We\" and \"Us\" refer to our Company. \"Party\", \"Parties\" or \"Us\" refers to both the Customer and ourselves, or either the Customer or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether through formal meetings of a fixed duration, or by any other means, with the express purpose of meeting the Client's needs in terms of providing the Company's declared services / products, in accordance with and subject to applicable US laws. Any use of the above terminology or other words in the singular, plural, capital letters and/or plural, and/or these terms, is considered interchangeable and therefore a reference to them. Using our Services You must follow any policies made available to you within the Services. Don't misuse our Services. For example, don't interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don't remove, obscure, or alter any legal notices displayed in or along with our Services. In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications. Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws. Privacy Statement We are committed to protecting your privacy. [COMPANY NAME]'s privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that [COMPANY NAME] can use such data in accordance with our privacy policies. Only authorized employees within the company who, in the course of their duties, can access and use information collected from individual customers. We are constantly reviewing our systems and data to ensure the best possible service to our customers. Government authorities have created specific offences for unauthorized actions against computer systems and data. We will investigate such actions with a view to bringing legal action and/or civil action for damages against those responsible. Purchases If you wish to purchase any product or service made available through the Service (\"Purchase\"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your [SPECIFY]. Subscriptions Some parts of the Service are billed on a subscription basis (\"Subscription(s)\"). You will be billed in advance on a recurring [SPECIFY]. Software in our Services When a Service requires or includes downloadable software, this software may update automatically on your device once a new version or feature is available. Some Services may let you adjust your automatic update settings. [COMPANY NAME] gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by [COMPANY NAME] as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by [COMPANY NAME], in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission. Disclaimer Exclusions and Limitations The information contained on this website is provided on an \" as is \" basis. To the fullest extent permitted by law, this company: excludes all representations and warranties with respect to this website and its content or that are or may be provided by affiliates or any other third party, including with respect to any inaccuracy or omission in this website and/or the Company's documentation; and excludes any liability for damages arising out of or in connection with your use of this website. [COMPANY NAME], and [COMPANY NAME]'s suppliers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, punitive damages or damage caused to your computer, computer software, systems and programs and data relating thereto or any other direct or indirect, consequential or incidental damages. Liability for our Services To the extent permitted by law, the total liability of [COMPANY NAME], and its suppliers and distributors, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services. In all cases, [COMPANY NAME], and its suppliers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable. However, this company does not exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. We recognize that in some countries, you might have legal rights as a consumer. None of your legal rights as a consumer are affected waived by contract. Business uses of our Services If you are using our Services on behalf of a business, that business accepts these terms","Terms And Conditions","6","https://templates.business-in-a-box.com/imgs/1000px/terms-and-conditions-D12667.png","https://templates.business-in-a-box.com/imgs/250px/12667.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12667.xml",{"title":92,"description":6},"terms and conditions",[94,97],{"label":95,"url":96},"Legal Agreements","business-legal-agreements",{"label":95,"url":96},"terms conditions","/template/terms-and-conditions-D12667",{"description":101,"descriptionCustom":6,"label":102,"pages":87,"size":9,"extension":10,"preview":103,"thumb":104,"svgFrame":105,"seoMetadata":106,"parents":108,"keywords":107,"url":111},"SERVICE AGREEMENT This SERVICE AGREEMENT (\"Agreement\") is effective [DATE], BETWEEN: [COMPANY NAME] (the \"Contractor\"), a company organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [COMPANY NAME] (the \"Customer\"), a company organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] (The Contractor and the Customer shall be individually referred to as a \"Party\" and collectively referred to as the \"Parties\", as the context may require). WHEREAS A. Contractor has experience and expertise in [DESCRIBE EXPERIENCE AND SERVICE]. B. Customer desires to have Contractor provide services for them. C. Contractor desires to provide services to Customer on the terms and conditions set forth herein (the \"Services\"). NOW THEREFORE, in consideration of the above recitals, the representations, warranties, and agreements contained in this Agreement and for other good and valuable consideration, the receipt and adequacy of which are now acknowledged, the Parties agree as follows: SERVICES PROVIDED Beginning on upon agreement to this contract, [CONTRACTOR] will provide to [CUSTOMER] the following service (collectively, the /Services\"): Description of the project: [DESCRIBE THE SERVICE REQUIRED]. SCOPE OF WORK Contractor agrees to provide Services pursuant to the Scope of Work set forth in Exhibit A attached hereto (the \"Scope of Work\"). TERM Unless both parties mutually agree on an extension, this contract will automatically terminate on [SPECIFY]. PERFORMANCE The parties agree to do everything possible to ensure that the terms of this Agreement take effect. PAYMENT FOR SERVICES In exchange for the Services rendered, a payment of [SPECIFY] will be made to the Contractor upon completion of the scheduled Services described in this Contract. If an invoice is not paid on the due date, interest will be added to the current balance. These amounts shall be payable, and the Customer shall pay all overdue amounts at the lesser of [SPECIFY] per cent per annum or the maximum percentage permitted by applicable law. Or Customer will pay Contractor as follows: [SPECIFY]. DELIVERY OF SERVICES The Contractor will exercise due diligence in the provision of services. However, the Customer acknowledges that the indicated delivery times and other payment milestones listed in Scope of Work are estimates and do not constitute final delivery dates. SECURITY The Contractor must make reasonable security arrangement to protect Material from unauthorized access, collection, use, alteration or disposal. OWNERSHIP RIGHT The Customer shall hold the copyright for the agreed version of the Services as delivered, and the Customer's copyright notice may be displayed in the final version. All works, ideas, discoveries, inventions, patents, products or other information that may be protected by copyright (collectively, the \"Work Product\" developed in whole or in part by the Contractor in connection with the Services, shall be the exclusive property of the Customer. Upon request, the Contractor shall execute all documents necessary to confirm or perfect the exclusive ownership of the Customer's \"Work Product\". The Contractor retains exclusive rights to pre-existing materials used in the Customer's projects. The Customer shall not have the right to reuse, resell or otherwise transfer material belonging to the contractor or third parties. The Contractor reserves the right to use the finished public product as an example of a product. RETURN OF PROPERTY Upon the expiry or termination of this Agreement, the Contractor will return to the Customer any property, documentation, records or Confidential Information which is the property of the Customer. COMPENSATION For all services rendered by the Contractor under this Agreement, the Customer shall indemnify the Contractor. In the event that the Customer fails to make any of the payments mentioned, the Contractor shall have the right, but shall not be obliged, to exercise any of the following remedies: ","Service Agreement","https://templates.business-in-a-box.com/imgs/1000px/service-agreement-D12711.png","https://templates.business-in-a-box.com/imgs/250px/12711.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12711.xml",{"title":107,"description":6},"service agreement",[109,110],{"label":95,"url":96},{"label":95,"url":96},"/template/service-agreement-D12711",{"description":113,"descriptionCustom":6,"label":114,"pages":115,"size":9,"extension":10,"preview":116,"thumb":117,"svgFrame":118,"seoMetadata":119,"parents":121,"keywords":120,"url":128},"DATA PRIVACY POLICY INTRODUCTION [COMPANY NAME] is committed to protecting the privacy and confidentiality of personal data collected or processed during its business operations. This Data Privacy Policy outlines the principles and practices that govern the collection, use, and disclosure of personal data by the Company. SCOPE This Policy applies to all employees, contractors, vendors, and third parties who collect, use, or process personal data on behalf of the Company. It also applies to all personal data collected from customers, clients, partners, and other individuals. PERSONAL INFORMATION COLLECTION We may collect personal information, such as name, address, email, phone number, and job title, from customers, employees, and stakeholders. We collect personal information through various channels, such as our website, email, phone, and in-person interactions. We may also collect personal information from third-party sources, such as service providers and business partners. USE OF PERSONAL INFORMATION The Company will only use personal data for the purposes for which it was collected or as otherwise permitted by applicable laws and regulations. Personal data may be used for, but not limited to, the following purposes: Providing products or services requested by individuals; Communicating with individuals about products, services, or other business-related matters; Conducting market research, analytics, and improving business operations; Managing and administering employee or contractor relationships; Complying with legal or regulatory requirements; Protecting the rights and interests of the Company or its customers. DISCLOSURE The Company may share personal data with third parties for legitimate business purposes, including but not limited to, service providers, vendors, contractors, and business partners. Personal data may also be disclosed to comply with legal or regulatory requirements, or in response to lawful requests from public authorities. The Company will take appropriate measures to ensure that third parties receiving personal data are bound by confidentiality obligations and provide adequate protection to the personal data. DATA RETENTION","Data Privacy Policy","3","https://templates.business-in-a-box.com/imgs/1000px/data-privacy-policy-D13465.png","https://templates.business-in-a-box.com/imgs/250px/13465.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#13465.xml",{"title":120,"description":6},"data privacy policy",[122,125],{"label":123,"url":124},"Human Resources","human-resources",{"label":126,"url":127},"Company Policies","company-policies","/template/data-privacy-policy-D13465",{"description":130,"descriptionCustom":6,"label":131,"pages":132,"size":133,"extension":10,"preview":134,"thumb":135,"svgFrame":136,"seoMetadata":137,"parents":138,"keywords":145,"url":146},"YOUR WEBSITE ADDRESS SERVICE AGREEMENT/TERMS OF USE ACCEPTANCE OF TERMS The services that [YOUR COMPANY NAME] provides to User is subject to the following Terms of Use (\"TOU\"). [YOUR COMPANY NAME] reserves the right to update the TOU at any time without notice to User. The most current version of the TOU can be reviewed by clicking on the \"Terms of Use\" hypertext link located at the bottom of our Web pages. This Agreement, which incorporates by reference other provisions applicable to use of [YOUR WEBSITE ADDRESS], including, but not limited to, supplemental terms and conditions set forth hereof (\"Supplemental Terms\") governing the use of certain specific material contained in [YOUR WEBSITE ADDRESS], sets forth the terms and conditions that apply to use of [YOUR WEBSITE ADDRESS] by User. By using [YOUR COMPANY NAME] (other than to read this Agreement for the first time), User agrees to comply with all of the terms and conditions hereof. The right to use [YOUR WEBSITE ADDRESS] is personal to User and is not transferable to any other person or entity. User is responsible for all use of User's Account (under any screen name or password) and for ensuring that all use of User's Account complies fully with the provisions of this Agreement. User shall be responsible for protecting the confidentiality of User's password(s), if any. [YOUR COMPANY NAME] shall have the right at any time to change or discontinue any aspect or feature of [YOUR WEBSITE ADDRESS], including, but not limited to, content, hours of availability, and equipment needed for access or use. Changed Terms [YOUR COMPANY NAME] shall have the right at any time to change or modify the terms and conditions applicable to User's use of [YOUR WEBSITE ADDRESS], or any part thereof, or to impose new conditions, including, but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, posting on [YOUR WEBSITE ADDRESS], or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of [YOUR WEBSITE ADDRESS] by User after such notice shall be deemed to constitute acceptance by User of such changes, modifications or additions. DESCRIPTION OF SERVICES Through its Web property, [YOUR COMPANY NAME] provides User with access to a variety of resources, including download areas, communication forums and product information (collectively \"Services\"). The Services, including any updates, enhancements, new features, and/or the addition of any new Web properties, are subject to the TOU. Equipment User shall be responsible for obtaining and maintaining all telephone, computer hardware, software and other equipment needed for access to and use of [YOUR WEBSITE ADDRESS] and all charges related thereto. User Conduct User shall use [YOUR WEBSITE ADDRESS] for lawful purposes only. User shall not post or transmit through [YOUR WEBSITE ADDRESS] any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without [YOUR COMPANY NAME] 's express prior approval, contains advertising or any solicitation with respect to products or services. Any conduct by a User that in [YOUR COMPANY NAME] 's discretion restricts or inhibits any other User from using or enjoying [YOUR WEBSITE ADDRESS] will not be permitted. User shall not use [YOUR WEBSITE ADDRESS] to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of users to become subscribers of other on-line information services competitive with [YOUR COMPANY NAME]. [YOUR WEBSITE ADDRESS] contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of [YOUR WEBSITE ADDRESS] are copyrighted as a collective work under the [YOUR COUNTRY] copyright laws. [YOUR COMPANY NAME] owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. User may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. User may download copyrighted material for User's personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express permission of [YOUR COMPANY NAME] and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. User acknowledges that it does not acquire any ownership rights by downloading copyrighted material. User shall not upload, post or otherwise make available on [YOUR WEBSITE ADDRESS] any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with User. User shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission. By submitting material to any public area of [YOUR WEBSITE ADDRESS], User automatically grants, or warrants that the owner of such material has expressly granted [YOUR COMPANY NAME] the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other User to access, view, store or reproduce the material for that User's personal use. User hereby grants [YOUR COMPANY NAME] the right to edit, copy, publish and distribute any material made available on [YOUR WEBSITE ADDRESS] by User. The foregoing provisions of Section 5 are for the benefit of [YOUR COMPANY NAME], its subsidiaries, affiliates and its third-party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf. USE OF SERVICES The Services may contain email services, bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, photo albums, file cabinets and/or other message or communication facilities designed to enable User to communicate with others (each a \"Communication Service\" and collectively \"Communication Services\"). User agrees to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, User agrees that when using the Communication Services, User will not: Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise). Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information","Website Service Agreement Terms of Use","9",75,"https://templates.business-in-a-box.com/imgs/1000px/website-service-agreement_terms-of-use-D840.png","https://templates.business-in-a-box.com/imgs/250px/840.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#840.xml",{"title":6,"description":6},[139,142],{"label":140,"url":141},"Software & Technology","software-technology-business",{"label":143,"url":144},"E-Commerce","ecommerce-business","website service agreement terms use","/template/website-service-agreement-terms-of-use-D840",{"description":148,"descriptionCustom":6,"label":149,"pages":8,"size":150,"extension":10,"preview":151,"thumb":152,"svgFrame":153,"seoMetadata":154,"parents":155,"keywords":161,"url":162},"COMPANY NAME:_______________________ Address: _______________________________________ City: ______________________________ State/Province: ___________ Zip/postal code__________ Country: ________________ Phone: _________________ Fax: __________________ Email: _________________________________________ Purchase Order The following number must appear on all related correspondence, shipping papers, and invoices: P.O. NUMBER: Contact: Address: _______________________________________ City: ______________________________ State/Province: ___________ Zip/postal code___________ Country: ________________ Phone: _________________ Fax: __________________ Email: _________________________________________ Ship To:","Purchase Order",49,"https://templates.business-in-a-box.com/imgs/1000px/purchase-order-D1411.png","https://templates.business-in-a-box.com/imgs/250px/1411.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#1411.xml",{"title":6,"description":6},[156,158],{"label":18,"url":157},"sales-marketing",{"label":159,"url":160},"Bids & Quotes","bids-quotes","purchase order","/template/purchase-order-D1411",{"description":164,"descriptionCustom":6,"label":165,"pages":8,"size":9,"extension":10,"preview":166,"thumb":167,"svgFrame":168,"seoMetadata":169,"parents":171,"keywords":170,"url":176},"CREDIT NOTE CREDIT NOTE NUMBER: [Unique Credit Note Number] INVOICE NUMBER: [Related Invoice Number] DATE OF INVOICE: [Date of Related Invoice] [YOUR COMPANY NAME] [YOUR COMPANY ADDRESS] [CITY, STATE, ZIP CODE] [DATE] [CUSTOMER NAME] [CUSTOMER ADDRESS] [CITY, STATE, ZIP CODE] ","Credit Note","https://templates.business-in-a-box.com/imgs/1000px/credit-note-D13639.png","https://templates.business-in-a-box.com/imgs/250px/13639.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#13639.xml",{"title":170,"description":6},"credit note",[172,175],{"label":173,"url":174},"Credit & Collection","credit-collection",{"label":173,"url":174},"/template/credit-note-D13639",false,{"seo":179,"reviewer":191,"legal_disclaimer":177,"quick_facts":195,"at_a_glance":197,"personas":201,"variants":226,"glossary":253,"sections":283,"how_to_fill":329,"common_mistakes":365,"faqs":382,"industries":410,"comparisons":427,"diy_vs_pro":443,"related_template_ids_curated":456,"schema":468,"classification":470},{"meta_title":180,"meta_description":181,"primary_keyword":182,"secondary_keywords":183},"No Refund Policy Template (Free Word)","Free no refund policy template for businesses. Define your refund terms, exceptions, and customer remedies clearly. Used in 190+ countries. Free Word and PDF download.","no refund policy template",[15,184,185,186,187,188,189,190],"refund policy template","no refund policy sample","no refund policy word template","ecommerce refund policy","digital product no refund policy","small business refund policy template","no return no refund policy",{"name":192,"credential":193,"reviewed_date":194},"Bruno Goulet","CEO, Business in a Box","2026-05-02",{"difficulty":196,"legal_review_recommended":177,"signature_required":177},"medium",{"what_it_is":198,"when_you_need_it":199,"whats_inside":200},"A No Refund Policy is a customer-facing document that states the conditions under which your business does not issue refunds — and, where applicable, what remedies it does offer instead, such as exchanges or store credit. This free Word download gives you a structured, plain-English starting point you can edit online and publish to your website, checkout page, or storefront in under an hour.\n","Use it when launching an e-commerce store, selling digital products or services, operating a subscription business, or any time you need to set clear expectations about payment finality before a customer completes a purchase.\n","Scope of the policy, covered and excluded products or services, defined exceptions (defective items, unauthorized charges), alternative remedies such as store credit or exchange, customer contact and dispute procedures, and the effective date and amendment clause.\n",[202,206,210,214,218,222],{"title":203,"use_case":204,"icon_asset_id":205},"E-commerce store owners","Publishing refund terms at checkout to reduce chargebacks and disputes","persona-retailer",{"title":207,"use_case":208,"icon_asset_id":209},"Digital product creators","Protecting revenue on downloadable files, courses, and software licenses","persona-freelancer",{"title":211,"use_case":212,"icon_asset_id":213},"SaaS founders","Defining no-refund terms for monthly or annual subscription payments","persona-startup-founder",{"title":215,"use_case":216,"icon_asset_id":217},"Service-based small businesses","Clarifying that fees for completed work or booked appointments are non-refundable","persona-small-business-owner",{"title":219,"use_case":220,"icon_asset_id":221},"Event organizers","Setting non-refundable ticket terms while offering transfer or credit options","persona-operations-director",{"title":223,"use_case":224,"icon_asset_id":225},"Freelancers and consultants","Protecting retainer or project fees once work has commenced","persona-consultant",[227,231,235,239,242,246,250],{"situation":228,"recommended_template":229,"slug":230},"Selling physical goods through an online store","Return and Refund Policy","return-refund-policy-D12643",{"situation":232,"recommended_template":233,"slug":234},"Selling digital downloads, courses, or software","No Refund Policy (Digital Products)","no-refund-policy-D13428",{"situation":236,"recommended_template":237,"slug":238},"Running a subscription or SaaS product","Subscription Cancellation Policy","cancellation-policy-D12627",{"situation":240,"recommended_template":241,"slug":234},"Selling event tickets or registrations","Event Ticket Refund Policy",{"situation":243,"recommended_template":244,"slug":245},"Offering professional services on a retainer","Service Agreement with Payment Terms","service-agreement-D12711",{"situation":247,"recommended_template":248,"slug":249},"Operating a salon, clinic, or appointment-based business","Cancellation and No-Show Policy","no-show-policy-D13452",{"situation":251,"recommended_template":252,"slug":234},"Selling through Shopify, WooCommerce, or Amazon","Platform-Compliant Refund Policy",[254,256,259,262,265,268,271,274,277,280],{"term":7,"definition":255},"A business rule stating that payments received are final and that the company will not return funds to customers except under explicitly defined conditions.",{"term":257,"definition":258},"Chargeback","A forced reversal of a payment initiated by a customer through their bank or card issuer, bypassing the merchant's own refund process.",{"term":260,"definition":261},"Store Credit","A non-cash remedy offered in lieu of a refund, allowing the customer to apply the value of their purchase toward a future transaction.",{"term":263,"definition":264},"Exchange Policy","A commitment to replace a defective or incorrect item with a new one of equal value, without returning money.",{"term":266,"definition":267},"Consumer Protection Law","Legislation that sets minimum rights for buyers — including refund entitlements in certain circumstances — that a business's policy cannot contractually override.",{"term":269,"definition":270},"Dispute Resolution Clause","A section of the policy directing customers to a specific contact or process before escalating to a chargeback or legal claim.",{"term":272,"definition":273},"Digital Good","An intangible product delivered electronically — such as a PDF, software license, or online course — that cannot be physically returned once accessed.",{"term":275,"definition":276},"Effective Date","The date on which the policy version currently published becomes binding on customers who complete a purchase.",{"term":278,"definition":279},"All Sales Final","A plain-language phrase indicating that no refunds, returns, or exchanges are available under any circumstances, often used at point of sale.",{"term":281,"definition":282},"Material Defect","A significant flaw in a product or service that prevents it from functioning as described, typically one of the few grounds under which even a no-refund policy must offer a remedy.",[284,289,294,299,304,309,314,319,324],{"name":285,"plain_english":286,"sample_language":287,"common_mistake":288},"Policy scope and effective date","States which company, products, and transactions the policy applies to, and the date it takes effect.","This No Refund Policy ('Policy') applies to all purchases made from [COMPANY NAME] ('Company') at [WEBSITE URL] on and after [EFFECTIVE DATE].","Omitting the effective date — if a customer purchased before the policy was in place, you cannot retroactively apply it, and ambiguity invites chargebacks.",{"name":290,"plain_english":291,"sample_language":292,"common_mistake":293},"General no-refund statement","The core declaration that all sales are final and that the company does not issue monetary refunds as a default.","All sales are final. [COMPANY NAME] does not offer refunds, credits, or exchanges except as expressly stated in this Policy or as required by applicable law.","Using language so absolute that it conflicts with mandatory consumer-protection rights in the customer's jurisdiction, making the entire clause potentially unenforceable.",{"name":295,"plain_english":296,"sample_language":297,"common_mistake":298},"Covered products and services","Lists the specific product categories or service types to which the no-refund rule applies — digital goods, completed services, event registrations, and so on.","This Policy applies to: (a) digital downloads and software licenses; (b) online courses and membership access; (c) completed professional services; (d) event tickets and registrations.","Listing categories so broadly that they sweep in products subject to statutory return rights, such as physical goods sold to EU consumers, exposing the business to regulatory action.",{"name":300,"plain_english":301,"sample_language":302,"common_mistake":303},"Defined exceptions","Specifies the narrow circumstances in which the company will issue a refund or provide a remedy — typically defective items, duplicate charges, or unauthorized transactions.","Notwithstanding the above, [COMPANY NAME] will issue a remedy in the following circumstances: (a) a product is materially defective and not functioning as described; (b) you were charged more than once for the same order; (c) you did not authorize the transaction.","Defining exceptions so vaguely that customers interpret 'not satisfied' as a qualifying defect, leading to disputes the policy was meant to prevent.",{"name":305,"plain_english":306,"sample_language":307,"common_mistake":308},"Alternative remedies (store credit or exchange)","Describes what the company offers instead of a monetary refund — store credit, a replacement product, or account credit — and the conditions for accessing it.","At [COMPANY NAME]'s sole discretion, customers who qualify under Section [X] may receive store credit equal to the purchase price, valid for [12] months from the date of issue, in lieu of a monetary refund.","Omitting an expiry date on store credit — indefinite credit creates an unquantified liability on your books and complicates accounting.",{"name":310,"plain_english":311,"sample_language":312,"common_mistake":313},"How to request a remedy","Provides the specific contact method, required information, and response timeframe for customers submitting a claim under the exceptions.","To request a remedy, contact [SUPPORT EMAIL] within [14] days of your purchase with your order number, a description of the issue, and supporting documentation such as screenshots or a defect video.","Setting no internal deadline for your own response — customers who hear nothing within a reasonable period escalate to chargebacks, which cost more than the original refund would have.",{"name":315,"plain_english":316,"sample_language":317,"common_mistake":318},"Chargeback and dispute notice","Informs customers that initiating a chargeback without first contacting the company may result in account suspension and flags the policy as evidence in any bank dispute.","If you initiate a chargeback or bank dispute without first contacting [COMPANY NAME] in accordance with this Policy, we reserve the right to suspend your account and provide this Policy and your purchase confirmation as evidence to your financial institution.","Threatening legal action against customers who file chargebacks — this language is aggressive, rarely enforceable, and may violate payment-processor acceptable-use policies.",{"name":320,"plain_english":321,"sample_language":322,"common_mistake":323},"Governing law and consumer rights reservation","States the jurisdiction whose law governs the policy and explicitly preserves any statutory consumer rights that cannot be waived by contract.","This Policy is governed by the laws of [STATE / COUNTRY]. Nothing in this Policy limits any rights you may have under applicable consumer-protection legislation that cannot be excluded by agreement.","Omitting the consumer-rights reservation entirely — policies that attempt to contract out of statutory rights are unenforceable and can attract regulatory fines.",{"name":325,"plain_english":326,"sample_language":327,"common_mistake":328},"Policy amendments","Reserves the company's right to update the policy and explains how customers will be notified and when changes take effect.","[COMPANY NAME] reserves the right to amend this Policy at any time. Changes take effect [30] days after posting to [WEBSITE URL] or on the date of your next purchase, whichever is earlier.","Making changes effective immediately on posting — customers who purchased under the prior version reasonably expect the prior terms to apply to their transaction.",[330,335,340,345,350,355,360],{"step":331,"title":332,"description":333,"tip":334},1,"Identify the products and services this policy covers","List every product category or service type you sell. Decide whether the no-refund rule applies to all of them or only specific ones — digital goods, completed services, event tickets, and memberships are the most common candidates.","Physical goods sold to consumers in the EU, UK, or Australia carry statutory return rights that cannot be excluded — tag those categories for a separate return policy.",{"step":336,"title":337,"description":338,"tip":339},2,"Enter your company name, website URL, and effective date","Replace all [PLACEHOLDERS] in the header with your registered business name, the URL where the policy will be published, and the date it becomes active.","Use the date you plan to publish, not the date you drafted the document — the effective date is what customers and payment processors will reference.",{"step":341,"title":342,"description":343,"tip":344},3,"Define your exceptions precisely","Write out the specific conditions that qualify for a remedy — material defects, duplicate charges, and unauthorized transactions are the standard three. Add any industry-specific exceptions your business genuinely honors.","Narrow exceptions reduce disputes more than broad ones. Every vague exception is an invitation for a customer to argue their situation qualifies.",{"step":346,"title":347,"description":348,"tip":349},4,"Decide on your alternative remedy","Choose whether to offer store credit, a replacement, or nothing beyond the statutory minimum. If you offer store credit, set a specific expiry period — 12 months is standard — and document it in the policy.","Store credit with a 90-day expiry drives repeat purchases and reduces the accounting liability of indefinite credit on your books.",{"step":351,"title":352,"description":353,"tip":354},5,"Set your remedy request window and response commitment","State how many days after purchase a customer must submit a claim (14–30 days is typical) and commit to a response timeframe on your end (3–5 business days prevents premature chargebacks).","A shorter claim window — 14 days — is enforceable in most jurisdictions if it is prominently disclosed at checkout.",{"step":356,"title":357,"description":358,"tip":359},6,"Add your governing law and consumer-rights reservation","Insert the state or country whose law governs disputes, then include the standard reservation clause confirming that statutory consumer rights are not affected by the policy.","If you sell globally, use your home jurisdiction for governing law but make the consumer-rights reservation broad — 'applicable law' covers foreign mandatory protections without requiring you to list every country.",{"step":361,"title":362,"description":363,"tip":364},7,"Publish and link the policy at every purchase touchpoint","Post the policy on a standalone page, link it in your website footer, embed a checkbox on your checkout page requiring affirmative acknowledgment, and include it in your order-confirmation email.","A checkbox at checkout — 'I have read and agree to the No Refund Policy' — is the strongest evidence of customer consent and the most effective chargeback defense.",[366,370,374,378],{"mistake":367,"why_it_matters":368,"fix":369},"Overriding statutory consumer rights in the policy text","Consumer-protection legislation in the EU, UK, Australia, and several US states grants buyers non-waivable refund rights for defective goods. A policy that purports to eliminate those rights is unenforceable and may draw regulatory fines.","Include a consumer-rights reservation clause confirming the policy does not limit any rights customers hold under applicable law, and tag physical goods sold internationally for a separate compliant return policy.",{"mistake":371,"why_it_matters":372,"fix":373},"Not displaying the policy at the point of purchase","A policy buried in the footer is not binding on a customer who had no opportunity to read it before paying. Payment processors including Stripe and PayPal require the policy to be visible at checkout to honor it in dispute decisions.","Add a visible link and an affirmative checkbox on the checkout page requiring the customer to confirm they have read the policy before completing the transaction.",{"mistake":375,"why_it_matters":376,"fix":377},"Using the same policy for digital and physical products","Physical goods are subject to far more statutory return rights than digital goods in most jurisdictions. A blanket no-refund policy applied to physical products routinely fails in chargeback disputes.","Scope the no-refund policy explicitly to digital goods and completed services, and maintain a separate return policy for any physical products you sell.",{"mistake":379,"why_it_matters":380,"fix":381},"Setting no deadline for responding to remedy requests","When customers submit a complaint and hear nothing within a few days, they escalate to a chargeback — which costs $15–$100 in fees and risks your merchant account standing, far exceeding the cost of the original refund.","Commit to a specific response window — three to five business days — in the policy text and configure an auto-acknowledgment email so customers know their request was received.",[383,386,389,392,395,398,401,404,407],{"question":384,"answer":385},"Is a no refund policy legally enforceable?","A no refund policy is generally enforceable when it is clearly displayed before purchase, uses unambiguous language, and does not attempt to override mandatory consumer-protection rights. In most US states, no federal law requires refunds on completed sales, but several states require the policy to be posted at point of sale. In the EU, UK, and Australia, statutory cooling-off and defect-remedy rights apply regardless of what any policy says — so the no-refund rule is enforceable only to the extent it does not conflict with those rights.\n",{"question":387,"answer":388},"Can I have a no refund policy for digital products?","Yes — digital products are the most common and legally defensible application of a no-refund policy. Once a customer downloads a file, accesses a course, or activates a software license, the item cannot be returned. Most payment processors and consumer-protection frameworks recognize this and allow a strict no-refund rule for digital goods, provided the policy is disclosed before purchase and the customer actively acknowledges it. The EU's Consumer Rights Directive is a notable exception: it grants a 14-day cooling-off period for digital content unless the customer consents to immediate delivery and waives the right in writing.\n",{"question":390,"answer":391},"Do I need to offer refunds if the product is defective?","In most jurisdictions, yes — a material defect is grounds for a remedy even under a no-refund policy. Selling a product that does not function as described triggers implied-warranty obligations in the US, the consumer-rights framework in the EU and UK, and the Australian Consumer Law guarantee system. Your policy should acknowledge this with an exceptions clause, rather than claiming all sales are unconditionally final, which is both misleading and unenforceable.\n",{"question":393,"answer":394},"What should I do when a customer files a chargeback against a no-refund policy?","Respond to the chargeback immediately through your payment processor's dispute portal. Submit the signed or acknowledged no-refund policy, the order confirmation, proof of delivery or access, and any communication where the customer acknowledged the terms. Chargebacks filed against a clearly disclosed no-refund policy are frequently reversed in the merchant's favor when this documentation is complete. A checkout checkbox is the strongest single piece of evidence.\n",{"question":396,"answer":397},"How do I make my no refund policy binding on customers?","Display the policy on a dedicated page linked in your footer, embed a visible reference on the checkout page, and require an affirmative checkbox — not a pre-ticked box — before payment is processed. Include the policy URL in your order-confirmation email and in any terms of service the customer accepts at registration. Each touchpoint creates an additional layer of documented consent.\n",{"question":399,"answer":400},"What is the difference between a no refund policy and a return policy?","A return policy governs physical goods — it defines the window and condition in which items can be sent back for a refund, exchange, or store credit. A no refund policy states that payments are final and no monetary return will be issued. The two are not mutually exclusive: a business can accept physical returns while still crediting store credit rather than cash, which is technically a no-monetary-refund policy with an exchange option.\n",{"question":402,"answer":403},"Can Shopify or Amazon require me to offer refunds even if I have a no refund policy?","Yes — marketplace and payment platforms impose their own minimum standards. Amazon's A-to-Z Guarantee allows buyers to claim refunds through Amazon even when the seller's policy says no refunds. Shopify Payments and PayPal both factor the published refund policy into chargeback decisions but cannot override statutory consumer rights or their own buyer-protection programs. Always review your platform's seller policy before publishing an absolute no-refund position.\n",{"question":405,"answer":406},"Should I offer store credit instead of refunds?","Offering store credit as an alternative remedy is a common middle ground that protects revenue while reducing customer frustration. It is particularly effective for e-commerce businesses where the customer is likely to make a future purchase. Set a defined expiry period — 12 months is standard — and make the credit easy to apply at checkout. Store credit also presents a stronger defense in chargeback disputes than a pure all-sales-final stance.\n",{"question":408,"answer":409},"How often should I update my no refund policy?","Review the policy whenever you add a new product category, change your payment processor, expand into a new country, or receive a chargeback pattern that suggests a gap in your current language. At minimum, a once-per-year review aligned to your terms-of-service update cycle is good practice. Update the effective date each time you publish a revised version and notify existing customers if the changes materially affect their rights.\n",[411,415,419,423],{"industry":412,"icon_asset_id":413,"specifics":414},"E-commerce and retail","industry-ecommerce","Typically scoped to digital add-ons or clearance items; physical goods require a parallel return policy to meet platform and statutory standards.",{"industry":416,"icon_asset_id":417,"specifics":418},"SaaS and software","industry-saas","Monthly subscriptions are commonly non-refundable mid-cycle; annual plans often include a short post-renewal window of 5–7 days as the sole exception.",{"industry":420,"icon_asset_id":421,"specifics":422},"Education and online courses","industry-education","Course access granted on enrollment triggers the no-refund rule; EU sellers must obtain an explicit digital-content waiver from the buyer at checkout.",{"industry":424,"icon_asset_id":425,"specifics":426},"Events and ticketing","industry-events","Ticket fees are typically non-refundable after a cut-off date; transfers or name changes are often offered as the alternative remedy.",[428,432,436,440],{"vs":429,"vs_template_id":430,"summary":431},"Return and refund policy","D{RETURN_REFUND_POLICY_ID}","A return and refund policy defines the conditions under which physical goods can be sent back for a cash refund, exchange, or store credit — it is the standard document for product-based retail. A no refund policy is appropriate when the product or service cannot be returned by nature, such as digital goods or completed services. Businesses selling both physical and digital products typically need both documents.",{"vs":433,"vs_template_id":434,"summary":435},"Terms of service","terms-and-conditions-D13348","Terms of service is the master contract governing the entire customer relationship — account rules, acceptable use, liability limits, and dispute resolution. A no refund policy is a standalone document covering one specific aspect: payment finality. The no refund policy should be cross-referenced within the terms of service but maintained as a separate, easily linkable page at checkout.",{"vs":437,"vs_template_id":438,"summary":439},"Cancellation policy","D{CANCELLATION_POLICY_ID}","A cancellation policy governs subscription and service cancellations — when customers can cancel, whether they owe payment for the remainder of a billing period, and how access ends. A no refund policy addresses whether money already paid will be returned. Subscription businesses need both: a cancellation policy to manage access and a no refund policy to protect revenue already received.",{"vs":441,"vs_template_id":245,"summary":442},"Service agreement","A service agreement is a bilateral contract between a provider and client covering scope of work, deliverables, timelines, and payment terms. Payment non-refundability is typically one clause within it. A standalone no refund policy is better suited for B2C transactions at scale — checkout pages, digital storefronts — where a full service agreement is not practical for each customer.",{"use_template":444,"template_plus_review":448,"custom_drafted":452},{"best_for":445,"cost":446,"time":447},"Small businesses and digital product sellers in a single domestic market","Free","30–60 minutes",{"best_for":449,"cost":450,"time":451},"Businesses selling internationally or through multiple platforms requiring platform-compliant language","$150–$400 for a lawyer or compliance consultant review","1–3 days",{"best_for":453,"cost":454,"time":455},"High-volume e-commerce, SaaS companies with complex subscription terms, or regulated industries with specific disclosure requirements","$500–$1,500","3–7 days",[457,245,458,459,460,461,462,463,464,465,466,467],"terms-and-conditions-D12667","data-privacy-policy-D13465","website-service-agreement-terms-of-use-D840","purchase-order-D1411","credit-note-D13639","sales-invoice-D383","non-disclosure-agreement-nda-D12692","customer-complaint-resolution-policy-D13644","independent-contractor-agreement-D160","subscription-agreement-D12537","letter-of-intent_acquisition-of-business-D5197",{"emit_how_to":469,"emit_defined_term":469},true,{"primary_folder":157,"secondary_folder":471,"document_type":472,"industry":473,"business_stage":474,"tags":475,"confidence":479},"customer-service","policy","general","all-stages",[471,472,476,477,478],"refund-policy","ecommerce","terms-and-conditions",0.85,"\u003Ch2>What is a No Refund Policy?\u003C/h2>\n\u003Cp>A \u003Cstrong>No Refund Policy\u003C/strong> is a customer-facing document that declares all sales final and specifies the narrow conditions — if any — under which a business will offer an alternative remedy such as store credit, a replacement, or an exchange. It sets binding expectations about payment finality before a transaction is completed, reducing post-purchase disputes, minimizing chargebacks, and protecting revenue on goods or services that cannot practically be returned, such as digital downloads, completed professional work, and event tickets. A well-drafted policy balances the business's right to retain payment with the legal requirement to preserve any consumer rights that applicable law makes non-waivable.\u003C/p>\n\u003Ch2>Why You Need This Document\u003C/h2>\n\u003Cp>Operating without a published no refund policy leaves every payment you receive open to dispute, chargeback, or legal challenge — because the absence of a policy does not mean customers have no rights, it means you have no documented defense. Payment processors including Stripe, PayPal, and Square factor the existence and visibility of a refund policy directly into chargeback rulings: merchants with no policy on record lose disputes at a significantly higher rate than those with a clearly disclosed one. Beyond chargebacks, an undocumented position on refunds creates inconsistent handling across your customer-service team, generates goodwill refunds that erode margins, and exposes you to regulatory complaints when customers feel misled about terms they were never shown. This template gives you a legally structured, platform-ready document you can publish in under an hour — turning your refund position from an unspoken assumption into an enforceable, documented policy.\u003C/p>\n",1781185974612]