[{"data":1,"prerenderedAt":520},["ShallowReactive",2],{"document-money-back-guarantee-D13025":3},{"document":4,"label":23,"preview":11,"thumb":24,"thumb600":25,"description":5,"descriptionCustom":6,"apiDescription":5,"pages":8,"extension":10,"parents":26,"breadcrumb":30,"related":36,"customDescModule":174,"customdescription":6,"mdFm":175,"mdProseHtml":519},{"description":5,"descriptionCustom":6,"label":7,"pages":8,"size":9,"extension":10,"preview":11,"thumb":12,"svgFrame":13,"seoMetadata":14,"parents":16,"keywords":15},"MONEY-BACK GUARANTEE The reputation and the success of [COMPANY NAME] rest on making you happy with your purchase. We value our relationship with you and offer you the option to return most products you purchase directly from [COMPANY NAME]. For all purchases not made directly from [COMPANY NAME], please check the return policy of the location [or store] where you purchased your product. [NUMBER OF DAYS]-Day Return Period for Certain Products: Unless you have a separate agreement with [COMPANY NAME], or except as provided below, all [PRODUCT TYPES], may be returned if requested and approved by [COMPANY NAME] within [NUMBER] calendar days from the date on the packing slip or invoice for a refund or credit of the purchase price paid",null,"Money Back Guarantee","1",513,"doc","https://templates.business-in-a-box.com/imgs/1000px/money-back-guarantee-D13025.png","https://templates.business-in-a-box.com/imgs/250px/13025.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#13025.xml",{"title":15,"description":6},"money back guarantee",[17,20],{"label":18,"url":19},"Sales & Marketing","/templates/sales-marketing/",{"label":21,"url":22},"Customer Service","/templates//customer-service/","Money Back Guarantee Template","https://templates.business-in-a-box.com/imgs/400px/13025.png","https://templates.business-in-a-box.com/imgs/600px/13025.png",[27,17,20],{"label":28,"url":29},"Templates","/templates/",[31,32,33],{"label":28,"url":29},{"label":18,"url":19},{"label":34,"url":35},"Sales Operations","/templates/sales-operations/",[37,41,45,49,53,57,61,65,69,73,77,81,85,101,118,131,145,158],{"label":38,"url":39,"thumb":40,"extension":10},"Guarantee of Account","/template/guarantee-of-account-D400","https://templates.business-in-a-box.com/imgs/250px/400.png",{"label":42,"url":43,"thumb":44,"extension":10},"Personal Guarantee","/template/personal-guarantee-D405","https://templates.business-in-a-box.com/imgs/250px/405.png",{"label":46,"url":47,"thumb":48,"extension":10},"Warranty and Guarantee Policy","/template/warranty-and-guarantee-policy-D13800","https://templates.business-in-a-box.com/imgs/250px/13800.png",{"label":50,"url":51,"thumb":52,"extension":10},"Anti Money Laundering Policy","/template/anti-money-laundering-policy-D13481","https://templates.business-in-a-box.com/imgs/250px/13481.png",{"label":54,"url":55,"thumb":56,"extension":10},"Assignment of Money Due","/template/assignment-of-money-due-D387","https://templates.business-in-a-box.com/imgs/250px/387.png",{"label":58,"url":59,"thumb":60,"extension":10},"Guarantee Agreement","/template/guarantee-agreement-D5194","https://templates.business-in-a-box.com/imgs/250px/5194.png",{"label":62,"url":63,"thumb":64,"extension":10},"Guarantee and Postponement of Claims","/template/guarantee-and-postponement-of-claims-D883","https://templates.business-in-a-box.com/imgs/250px/883.png",{"label":66,"url":67,"thumb":68,"extension":10},"Acknowledgment of Cancellation of Back-Order","/template/acknowledgment-of-cancellation-of-back-order-D1088","https://templates.business-in-a-box.com/imgs/250px/1088.png",{"label":70,"url":71,"thumb":72,"extension":10},"Notice of Back-Ordered Item","/template/notice-of-back-ordered-item-D1104","https://templates.business-in-a-box.com/imgs/250px/1104.png",{"label":74,"url":75,"thumb":76,"extension":10},"Resignation Letter_Going Back to School","/template/resignation-letter_going-back-to-school-D521","https://templates.business-in-a-box.com/imgs/250px/521.png",{"label":78,"url":79,"thumb":80,"extension":10},"By-Law Approving Borrowing of Money","/template/by-law-approving-borrowing-of-money-D79","https://templates.business-in-a-box.com/imgs/250px/79.png",{"label":82,"url":83,"thumb":84,"extension":10},"Guarantee of Claim Promissory Note","/template/guarantee-of-claim-promissory-note-D884","https://templates.business-in-a-box.com/imgs/250px/884.png",{"description":86,"descriptionCustom":6,"label":87,"pages":88,"size":89,"extension":10,"preview":90,"thumb":91,"svgFrame":92,"seoMetadata":93,"parents":94,"keywords":99,"url":100},"SERVICE LEVEL AGREEMENT This Service Level Agreement (the Agreement\") is effective as of [DATE] (the \"Effective Date\"). BETWEEN: [YOUR COMPANY NAME] (the \"Service Provider\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [CLIENT NAME] (the \"Client\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] RECITALS This Agreement sets forth the terms and conditions under which Client will provide Service Provider with certain Equipment under bailment and Service Provider will provide certain support services to Client on specified Service Provider premises (hereinafter referred to as the \"Service Provider Network Location(s)\"). WHEREAS, Service Provider is desirous and capable of providing support services for certain Client-Provided Equipment which interconnects to Service Provider transmission services; and WHEREAS, Client desires to have the Equipment supported by Service Provider in a designated portion of certain Service Provider Network Location(s), as set forth in Exhibit A of this agreement (hereinafter referred to as the \"Location and Equipment Summary\"), which is attached hereto and made a part hereof; and WHEREAS, Client and Service Provider (hereinafter referred to cumulatively as the \"Parties\" and singularly as the \"Party\") have agreed on the terms which shall govern the bailment and support of the Equipment as set forth in Exhibit B of this agreement (hereinafter referred to as the \"Statement of Work\"), which is attached hereto and made a part hereof, and as set forth in Exhibit C of this agreement (hereinafter referred to as the \"Non-Recurring and Monthly Recurring Pricing Summary\"), which is attached hereto and made a part hereof; NOW, THEREFORE, in consideration of the mutual agreements and promises contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties agree as follows: UNDERTAKINGS Client will provide for the inside delivery of the Equipment at the Service Provider Network Location(s) as specified in the Location and Equipment Summary with proper and timely notification as specified in the Statement of Work. Client will install the Equipment at the Service Provider Network Location(s) as specified in the Location and Equipment Summary in accordance with Service Provider and Industry standards and practices as specified in the Statement of Work. Service Provider will connect the Equipment to Service Provider services at the Service Provider Network Location(s) as specified in the Location and Equipment Summary in accordance with Service Provider standards and practices as specified in the Statement of Work. Service Provider will hold the Equipment in bailment for use only at the Service Provider Network Location(s) as specified in the Location and Equipment Summary and only for the purposes contemplated herein. During the term of the bailment, Service Provider shall provide space, power, testing, environment and other support services for the Equipment as set forth in the Statement of Work and Service Provider shall have no other responsibility for the Equipment. Client shall cooperate fully with Service Provider in the provision of these support services and agrees to perform those activities identified as Client Responsibilities in the Statement of Work. TERM AND TERMINATION The initial term of this Agreement shall commence on the [DATE], shall continue for a period of [NUMBER] years, and then shall terminate on [DATE]. This Agreement is binding when executed by Client and subsequently accepted by Service Provider and once accepted by Service Provider, the rates and charges provided in this Agreement will be effective from the first day of the next billing cycle following Client's signature date (the \"Effective Date\"). Either Party may terminate this Agreement following the giving of [NUMBER] calendar days prior written notice of termination to the other Party. If Client terminates this Agreement prior to the expiration of the initial [NUMBER] year term, Client will pay Service Provider, in addition to all other charges due, per Service Provider Network Location, which amount shall represent liquidated damages that Client agrees are reasonable. Client shall remove its Equipment from the Service Provider Network Location(s) within [NUMBER] calendar days of the termination of this Agreement and, if Client fails to do so, Service Provider may itself remove the Equipment and store the same at Client's expense and at Client's sole risk. Any expenditure by Service Provider for the removal and storage of the Equipment shall bear interest at the lesser of [%] per annum or the maximum rate permitted by law. The rights and duties in Article D, \"Warranty and Liability\" shall survive the termination of this Agreement. FINANCIAL PROVISIONS Client shall pay Service Provider a non-recurring fee for Site Preparation, Additional AC or DC Power Circuits and Circuit Interconnection at each of the Service Provider Network Location(s) as set forth in the Non-Recurring and Monthly Recurring Pricing Summary. Client shall pay Service Provider on a monthly recurring basis for Location Management Fee(s), an Uninterruptable Power Supply (UPS) for [115V OR OTHER] AC Power Circuits and for Service Provider First-Level Maintenance Support at each of the Service Provider Network Location(s) as set forth in the Non-Recurring and Monthly Recurring Pricing Summary. Client shall pay Service Provider a one time charge of [AMOUNT per circuit when, at the Client's request, Service Provider provided cabling is added, moved or changed after the initial Site Preparation work listed in the Equipment and Location Summary is completed by Service Provider. This charge is in addition to any other charges specified in the applicable tariff or contract from the entity from which the facility or service is obtained. For equipment moves made pursuant to Client's request, Client shall pay for each unit of Equipment this is moved to a different location within the same Service Provider Network Location after the initial Site Preparation work listed in the Equipment and Location Summary is completed by Service Provider. Client shall pay directly or reimburse Service Provider, as applicable, for all taxes, duties, and similar liabilities which may result from this Agreement, or any support services specified hereunder, exclusive of taxes based on Service Provider's net income. All invoices shall be due and payable in [CURRENCY] within [NUMBER] calendar days upon receipt as set forth in the Non-Recurring and Monthly Recurring Pricing Summary. WARRANTY AND LIABILITY Service Provider warrants that its undertakings hereunder shall be performed in a professional and workmanlike manner and that it will provide Support Services in accordance with this Agreement. NO OTHER WARRANTIES ARE EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANYWARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Client warrants that it has the unrestricted right to place the Equipment at Service Provider's Location(s) listed in the Location and Equipment Summary for the term of this Agreement. Except as otherwise set forth herein, neither Party shall be deemed negligent, at fault or liable in any respect to the other for any delay, interruption or failure in performance hereunder resulting from fire, flood, water, the elements, explosions, acts of God, war, accidents, labor disputes, strikes, shortages of equipment or suppliers, unavailability of transportation or other cause beyond the reasonable control of the Party delayed or prevented from performing.","Service Level Agreement","12",89,"https://templates.business-in-a-box.com/imgs/1000px/service-level-agreement-D778.png","https://templates.business-in-a-box.com/imgs/250px/778.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#778.xml",{"title":6,"description":6},[95,98],{"label":96,"url":97},"Software & Technology","software-technology-business",{"label":96,"url":97},"service level agreement","/template/service-level-agreement-D778",{"description":102,"descriptionCustom":6,"label":103,"pages":104,"size":9,"extension":10,"preview":105,"thumb":106,"svgFrame":107,"seoMetadata":108,"parents":110,"keywords":109,"url":117},"NON-DISCLOSURE AGREEMENT (NDA) This Non-Disclosure Agreement (the \"Agreement\") is made and effective [DATE], BETWEEN: [YOUR COMPANY NAME] (the \"Disclosing Party\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [RECEIVING PARTY NAME] (the \"Receiving Party\"), an individual with his main address located at OR a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] WHEREAS, Receiving Party has been or will be engaged in the performance of work on [DESCRIBE]; and in connection therewith will be given access to certain confidential and proprietary information; and WHEREAS, Receiving Party and Disclosing Party wish to evidence by this Agreement the manner in which said confidential and proprietary material will be treated. NOW, THEREFORE, it is agreed as follows: NON-DISCLOSURE OF CONFIDENTIAL INFORMATION Both Parties understand and agree that each Party may have access to the confidential information of the other party. For the purposes of this Agreement, \"Confidential Information\" means proprietary and confidential information about the Disclosing Party's (or it's suppliers') business or activities. Such information includes all business, financial, technical, and other information marked or designated by such Party as \"confidential\" or \"proprietary.\" Confidential Information also includes information which, by the nature of the circumstances surrounding the disclosure, ought in good faith to be treated as confidential. For the purposes of this Agreement, Confidential Information does not include: Information that is currently in the public domain or that enters the public domain after the signing of this Agreement. Information a Party lawfully receives from a third Party without restriction on disclosure and without breach of a non-disclosure obligation. Information that the Receiving Party knew prior to receiving any Confidential Information from the Disclosing Party. Information that the Receiving Party independently develops without reliance on any Confidential Information from the Disclosing Party. Each Party agrees that it will not disclose to any third Party or use any Confidential Information disclosed to it by the other Party except when expressly permitted in writing by the other Party. Each Party also agrees that it will take all reasonable measures to maintain the confidentiality of all Confidential Information of the other Party in its possession or control. TERM The term of this Agreement is [number] of [years/months] from the date of execution by both Parties. TITLE The Receiving Party agrees that all Confidential Information furnished by the Disclosing Party shall remain the sole property of the Disclosing Party. DISCLAIMER","Non Disclosure Agreement Nda","3","https://templates.business-in-a-box.com/imgs/1000px/non-disclosure-agreement-nda-D12692.png","https://templates.business-in-a-box.com/imgs/250px/12692.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12692.xml",{"title":109,"description":6},"non disclosure agreement nda",[111,114],{"label":112,"url":113},"Legal Agreements","business-legal-agreements",{"label":115,"url":116},"Confidentiality Agreements","confidentiality-agreement","/template/non-disclosure-agreement-nda-D12692",{"description":119,"descriptionCustom":6,"label":120,"pages":121,"size":9,"extension":10,"preview":122,"thumb":123,"svgFrame":124,"seoMetadata":125,"parents":127,"keywords":126,"url":130},"SERVICE AGREEMENT This SERVICE AGREEMENT (\"Agreement\") is effective [DATE], BETWEEN: [COMPANY NAME] (the \"Contractor\"), a company organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [COMPANY NAME] (the \"Customer\"), a company organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] (The Contractor and the Customer shall be individually referred to as a \"Party\" and collectively referred to as the \"Parties\", as the context may require). WHEREAS A. Contractor has experience and expertise in [DESCRIBE EXPERIENCE AND SERVICE]. B. Customer desires to have Contractor provide services for them. C. Contractor desires to provide services to Customer on the terms and conditions set forth herein (the \"Services\"). NOW THEREFORE, in consideration of the above recitals, the representations, warranties, and agreements contained in this Agreement and for other good and valuable consideration, the receipt and adequacy of which are now acknowledged, the Parties agree as follows: SERVICES PROVIDED Beginning on upon agreement to this contract, [CONTRACTOR] will provide to [CUSTOMER] the following service (collectively, the /Services\"): Description of the project: [DESCRIBE THE SERVICE REQUIRED]. SCOPE OF WORK Contractor agrees to provide Services pursuant to the Scope of Work set forth in Exhibit A attached hereto (the \"Scope of Work\"). TERM Unless both parties mutually agree on an extension, this contract will automatically terminate on [SPECIFY]. PERFORMANCE The parties agree to do everything possible to ensure that the terms of this Agreement take effect. PAYMENT FOR SERVICES In exchange for the Services rendered, a payment of [SPECIFY] will be made to the Contractor upon completion of the scheduled Services described in this Contract. If an invoice is not paid on the due date, interest will be added to the current balance. These amounts shall be payable, and the Customer shall pay all overdue amounts at the lesser of [SPECIFY] per cent per annum or the maximum percentage permitted by applicable law. Or Customer will pay Contractor as follows: [SPECIFY]. DELIVERY OF SERVICES The Contractor will exercise due diligence in the provision of services. However, the Customer acknowledges that the indicated delivery times and other payment milestones listed in Scope of Work are estimates and do not constitute final delivery dates. SECURITY The Contractor must make reasonable security arrangement to protect Material from unauthorized access, collection, use, alteration or disposal. OWNERSHIP RIGHT The Customer shall hold the copyright for the agreed version of the Services as delivered, and the Customer's copyright notice may be displayed in the final version. All works, ideas, discoveries, inventions, patents, products or other information that may be protected by copyright (collectively, the \"Work Product\" developed in whole or in part by the Contractor in connection with the Services, shall be the exclusive property of the Customer. Upon request, the Contractor shall execute all documents necessary to confirm or perfect the exclusive ownership of the Customer's \"Work Product\". The Contractor retains exclusive rights to pre-existing materials used in the Customer's projects. The Customer shall not have the right to reuse, resell or otherwise transfer material belonging to the contractor or third parties. The Contractor reserves the right to use the finished public product as an example of a product. RETURN OF PROPERTY Upon the expiry or termination of this Agreement, the Contractor will return to the Customer any property, documentation, records or Confidential Information which is the property of the Customer. COMPENSATION For all services rendered by the Contractor under this Agreement, the Customer shall indemnify the Contractor. In the event that the Customer fails to make any of the payments mentioned, the Contractor shall have the right, but shall not be obliged, to exercise any of the following remedies: ","Service Agreement","6","https://templates.business-in-a-box.com/imgs/1000px/service-agreement-D12711.png","https://templates.business-in-a-box.com/imgs/250px/12711.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12711.xml",{"title":126,"description":6},"service agreement",[128,129],{"label":112,"url":113},{"label":112,"url":113},"/template/service-agreement-D12711",{"description":132,"descriptionCustom":6,"label":133,"pages":121,"size":134,"extension":10,"preview":135,"thumb":136,"svgFrame":137,"seoMetadata":138,"parents":139,"keywords":143,"url":144},"INDEPENDENT CONTRACTOR AGREEMENT This Independent Contractor Agreement (\"Agreement\") is made and effective [Date], BETWEEN: [INDEPENDENT CONTRACTOR NAME] (the \"Independent Contractor\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [YOUR COMPANY NAME] (the \"Company\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] RECITALS Independent Contractor is engaged in providing [Describe] business services, its Employer Tax I.D. Number is [Insert], and its Business License Number is [insert]. Independent Contractor has complied with all Federal, State, and local laws regarding business permits, sales permits, licenses, reporting requirements, tax withholding requirements, and other legal requirements of any kind that may be required to carry out said business and the Scope of Work which is to be performed as an Independent Contractor pursuant to this Agreement. Independent Contractor is or remains open to conducting similar tasks or activities for clients other than the Company and holds themselves out to the public to be a separate business entity. Company desires to engage and contract for the services of the Independent Contractor to perform certain tasks as set forth below. Independent Contractor desires to enter into this Agreement and perform as an independent contractor for the company and is willing to do so on the terms and conditions set forth below. NOW, THEREFORE, in consideration of the above recitals and the mutual promises and conditions contained in this Agreement, the Parties agree as follows: TERMS This Agreement shall be effective commencing [Date], and shall continue until terminated at the completion of the Scope of Work which shall occur no later than [Date] or by either party as otherwise provided herein. STATUS OF INDEPENDENT CONTRACTOR This Agreement does not constitute a hiring by either party. It is the parties intentions that Independent Contractor shall have an independent contractor status and not be an employee for any purposes, including, but not limited to, [laws]. Independent Contractor shall retain sole and absolute discretion in the manner and means of carrying out their activities and responsibilities under this Agreement. This Agreement shall not be considered or construed to be a partnership or joint venture, and the Company shall not be liable for any obligations incurred by Independent Contractor unless specifically authorized in writing. Independent Contractor shall not act as an agent of the Company, ostensibly or otherwise, nor bind the Company in any manner, unless specifically authorized to do so in writing. TASKS, DUTIES, AND SCOPE OF WORK Independent Contractor agrees to devote as much time, attention, and energy as necessary to complete or achieve the following: [Describe]. The above to be referred to in this Agreement as the \"Scope of Work\". It is expected that the Scope of Work will completed by [Date]. Independent Contractor shall additionally perform any and all tasks and duties associated with the Scope of Work set forth above, including but not limited to, work being performed already or related change orders. Independent Contractor shall not be entitled to engage in any activities which are not expressly set forth by this Agreement. The books and records related to the Scope of Work set forth in this Agreement shall be maintained by the Independent Contractor at the Independent Contractor's principal place of business and open to inspection by Company during regular working hours. Documents to which Company will be entitled to inspect include, but are not limited to, any and all contract documents, change orders/purchase orders and work authorized by Independent Contractor or Company on existing or potential projects related to this Agreement. Independent Contractor shall be responsible to the management and directors of Company, but Independent Contractor will not be required to follow or establish a regular or daily work schedule. Supply all necessary equipment, materials and supplies. Independent Contractor will not rely on the equipment or offices of Company for completion of tasks and duties set forth pursuant to this Agreement. Any advice given Independent Contractors regarding the scope of work shall be considered a suggestion only, not an instruction. Company retains the right to inspect, stop, or alter the work of Independent Contractor to assure its conformity with this Agreement. ASSURANCE OF SERVICES Independent Contractor will assure that the following individuals (the \"Key Employees\") will be available to perform, and will perform, the Services hereunder until they are completed (identify by title and name as applicable): [Name of Key Employee, Title] [Name of Key Employee, Title] The Key Employees may be changed only with the prior written approval of the Company, which approval shall not be unreasonably withheld. COMPENSATION Independent Contractor shall be entitled to compensation for performing those tasks and duties related to the Scope of Work as follows: [Describe] Such compensation shall become due and payable to Independent Contractor in the following time, place, and manner: [Describe] NOTICE CONCERNING WITHHOLDING OF TAXES Independent Contractor recognizes and understands that it will receive a [specify tax] statement and related tax statements, and will be required to file corporate and/or individual tax returns and to pay taxes in accordance with all provisions of applicable Federal and State law. Independent Contractor hereby promises and agrees to indemnify the Company for any damages or expenses, including attorney's fees, and legal expenses, incurred by the Company as a result of independent contractor's failure to make such required payments. AGREEMENT TO WAIVE RIGHTS TO BENEFITS Independent Contractor hereby waives and foregoes the right to receive any benefits given by Company to its regular employees, including, but not limited to, health benefits, vacation and sick leave benefits, profit sharing plans, etc. This waiver is applicable to all non-salary benefits which might otherwise be found to accrue to the Independent Contractor by virtue of their services to Company, and is effective for the entire duration of Independent Contractor's agreement with Company. This waiver is effective independently of Independent Contractor's employment status as adjudged for taxation purposes or for any other purpose. Neither this Agreement, nor any duties or obligations under this Agreement may be assigned by either party without the consent of the other. TERMINATION This Agreement may be terminated prior to the completion or achievement of the Scope of Work by either party giving [number] days written notice. Such termination shall not prejudice any other remedy to which the terminating party may be entitled, either by law, in equity, or under this Agreement. NON-DISCLOSURE OF TRADE SECRETS, CUSTOMER LISTS AND OTHER PROPRIETARY INFORMATION Independent Contractor agrees not to disclose or communicate, in any manner, either during or after Independent Contractor's agreement with Company, information about Company, its operations, clientele, or any other information, that relate to the business of Company including, but not limited to, the names of its customers, its marketing strategies, operations, or any other information of any kind which would be deemed confidential, a trade secret, a customer list, or other form of proprietary information of Company. Independent Contractor acknowledges that the above information is material and confidential and that it affects the profitability of Company. ","Independent Contractor Agreement",62,"https://templates.business-in-a-box.com/imgs/1000px/independent-contractor-agreement-D160.png","https://templates.business-in-a-box.com/imgs/250px/160.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#160.xml",{"title":6,"description":6},[140],{"label":141,"url":142},"Consultant & Contractors","consulting-contractor-business","independent contractor agreement","/template/independent-contractor-agreement-D160",{"description":146,"descriptionCustom":6,"label":147,"pages":121,"size":9,"extension":10,"preview":148,"thumb":149,"svgFrame":150,"seoMetadata":151,"parents":153,"keywords":156,"url":157},"Terms and Conditions Welcome to [COMPANY NAME]. Thanks for using our products and services (\"Services\"). The Services are provided by [COMPANY NAME] (\"COMPANY NAME\"), located at [ADRESSE, CITY, STATE, COUNTRY] By using our Services, you are agreeing to these terms. Please read these Terms and Conditions (\"Terms\", \"Terms and Conditions\") carefully before using the http://www.[YOURWEBSITE].com website and the mobile application (the \"Service\") operated by [COMPANY NAME] (\"us\", \"we\", or \"our\"). Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services. Terminology The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer notice, and any or all Agreements: \"Client\", \"You\" and \"Your\" refer to you, the person accessing this website and accepting the Company's terms and conditions. \"The Company\", \"Ourselves\", \"We\" and \"Us\" refer to our Company. \"Party\", \"Parties\" or \"Us\" refers to both the Customer and ourselves, or either the Customer or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether through formal meetings of a fixed duration, or by any other means, with the express purpose of meeting the Client's needs in terms of providing the Company's declared services / products, in accordance with and subject to applicable US laws. Any use of the above terminology or other words in the singular, plural, capital letters and/or plural, and/or these terms, is considered interchangeable and therefore a reference to them. Using our Services You must follow any policies made available to you within the Services. Don't misuse our Services. For example, don't interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct. Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don't remove, obscure, or alter any legal notices displayed in or along with our Services. In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications. Some of our Services are available on mobile devices. Do not use such Services in a way that distracts you and prevents you from obeying traffic or safety laws. Privacy Statement We are committed to protecting your privacy. [COMPANY NAME]'s privacy policies explain how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that [COMPANY NAME] can use such data in accordance with our privacy policies. Only authorized employees within the company who, in the course of their duties, can access and use information collected from individual customers. We are constantly reviewing our systems and data to ensure the best possible service to our customers. Government authorities have created specific offences for unauthorized actions against computer systems and data. We will investigate such actions with a view to bringing legal action and/or civil action for damages against those responsible. Purchases If you wish to purchase any product or service made available through the Service (\"Purchase\"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your [SPECIFY]. Subscriptions Some parts of the Service are billed on a subscription basis (\"Subscription(s)\"). You will be billed in advance on a recurring [SPECIFY]. Software in our Services When a Service requires or includes downloadable software, this software may update automatically on your device once a new version or feature is available. Some Services may let you adjust your automatic update settings. [COMPANY NAME] gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by [COMPANY NAME] as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by [COMPANY NAME], in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor may you reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or you have our written permission. Disclaimer Exclusions and Limitations The information contained on this website is provided on an \" as is \" basis. To the fullest extent permitted by law, this company: excludes all representations and warranties with respect to this website and its content or that are or may be provided by affiliates or any other third party, including with respect to any inaccuracy or omission in this website and/or the Company's documentation; and excludes any liability for damages arising out of or in connection with your use of this website. [COMPANY NAME], and [COMPANY NAME]'s suppliers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, punitive damages or damage caused to your computer, computer software, systems and programs and data relating thereto or any other direct or indirect, consequential or incidental damages. Liability for our Services To the extent permitted by law, the total liability of [COMPANY NAME], and its suppliers and distributors, for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the Services. In all cases, [COMPANY NAME], and its suppliers and distributors, will not be liable for any loss or damage that is not reasonably foreseeable. However, this company does not exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. We recognize that in some countries, you might have legal rights as a consumer. None of your legal rights as a consumer are affected waived by contract. Business uses of our Services If you are using our Services on behalf of a business, that business accepts these terms","Terms And Conditions","https://templates.business-in-a-box.com/imgs/1000px/terms-and-conditions-D12667.png","https://templates.business-in-a-box.com/imgs/250px/12667.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12667.xml",{"title":152,"description":6},"terms and conditions",[154,155],{"label":112,"url":113},{"label":112,"url":113},"terms conditions","/template/terms-and-conditions-D12667",{"description":159,"descriptionCustom":6,"label":160,"pages":104,"size":9,"extension":10,"preview":161,"thumb":162,"svgFrame":163,"seoMetadata":164,"parents":166,"keywords":165,"url":173},"DATA PRIVACY POLICY INTRODUCTION [COMPANY NAME] is committed to protecting the privacy and confidentiality of personal data collected or processed during its business operations. This Data Privacy Policy outlines the principles and practices that govern the collection, use, and disclosure of personal data by the Company. SCOPE This Policy applies to all employees, contractors, vendors, and third parties who collect, use, or process personal data on behalf of the Company. It also applies to all personal data collected from customers, clients, partners, and other individuals. PERSONAL INFORMATION COLLECTION We may collect personal information, such as name, address, email, phone number, and job title, from customers, employees, and stakeholders. We collect personal information through various channels, such as our website, email, phone, and in-person interactions. We may also collect personal information from third-party sources, such as service providers and business partners. USE OF PERSONAL INFORMATION The Company will only use personal data for the purposes for which it was collected or as otherwise permitted by applicable laws and regulations. Personal data may be used for, but not limited to, the following purposes: Providing products or services requested by individuals; Communicating with individuals about products, services, or other business-related matters; Conducting market research, analytics, and improving business operations; Managing and administering employee or contractor relationships; Complying with legal or regulatory requirements; Protecting the rights and interests of the Company or its customers. DISCLOSURE The Company may share personal data with third parties for legitimate business purposes, including but not limited to, service providers, vendors, contractors, and business partners. Personal data may also be disclosed to comply with legal or regulatory requirements, or in response to lawful requests from public authorities. The Company will take appropriate measures to ensure that third parties receiving personal data are bound by confidentiality obligations and provide adequate protection to the personal data. DATA RETENTION","Data Privacy Policy","https://templates.business-in-a-box.com/imgs/1000px/data-privacy-policy-D13465.png","https://templates.business-in-a-box.com/imgs/250px/13465.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#13465.xml",{"title":165,"description":6},"data privacy policy",[167,170],{"label":168,"url":169},"Human Resources","human-resources",{"label":171,"url":172},"Company Policies","company-policies","/template/data-privacy-policy-D13465",false,{"seo":176,"reviewer":189,"quick_facts":193,"at_a_glance":196,"personas":200,"variants":225,"glossary":253,"clauses":287,"how_to_fill":335,"common_mistakes":376,"faqs":401,"industries":429,"comparisons":446,"diy_vs_lawyer":461,"jurisdictions":474,"related_template_ids_curated":495,"schema":507,"classification":508},{"meta_title":177,"meta_description":178,"primary_keyword":179,"secondary_keywords":180},"Money Back Guarantee Template (Free Word)","Free money back guarantee template for businesses. Covers refund conditions, claim process, exclusions, and dispute resolution. Used in 190+ countries. Free Word and PDF download.","money back guarantee template",[181,182,183,184,185,186,187,188],"money back guarantee policy template","refund guarantee template","satisfaction guarantee template","money back guarantee letter template","money back guarantee template word","refund policy template","customer satisfaction guarantee template","money back guarantee form",{"name":190,"credential":191,"reviewed_date":192},"Bruno Goulet","CEO, Business in a Box","2026-05-02",{"difficulty":194,"legal_review_recommended":195,"signature_required":195},"medium",true,{"what_it_is":197,"when_you_need_it":198,"whats_inside":199},"A Money Back Guarantee is a legally binding commitment from a seller to a buyer that a full or partial refund will be issued if the product or service fails to meet specified conditions within a defined timeframe. This free Word download gives you a structured, enforceable document that clearly states the guarantee period, eligible products or services, refund conditions, the claim process, and any exclusions — ready to edit online and export as PDF for display on your website, in your checkout flow, or with your sales materials.\n","Use it when launching a new product or service and you want to reduce buyer hesitation, when your business model depends on subscription or course sales where chargebacks are a recurring risk, or when you need a written record of your refund commitment that can withstand a payment processor dispute or consumer protection inquiry.\n","Eligible products and services, guarantee period, qualifying conditions for a refund claim, the step-by-step claim process, exclusions and limitations, a dispute resolution clause, and the governing law provision.\n",[201,205,209,213,217,221],{"title":202,"use_case":203,"icon_asset_id":204},"E-commerce sellers","Offering a 30-day refund commitment to reduce cart abandonment and chargebacks","persona-ecommerce-seller",{"title":206,"use_case":207,"icon_asset_id":208},"SaaS founders","Backing a free-trial-to-paid conversion with a documented satisfaction guarantee","persona-startup-founder",{"title":210,"use_case":211,"icon_asset_id":212},"Online course creators","Publishing a 30-day money back policy to meet Stripe and PayPal dispute guidelines","persona-course-creator",{"title":214,"use_case":215,"icon_asset_id":216},"Service-based business owners","Providing written refund terms to clients before a coaching or consulting engagement","persona-small-business-owner",{"title":218,"use_case":219,"icon_asset_id":220},"Retailers and wholesalers","Standardizing return and refund terms across product lines to reduce ad-hoc disputes","persona-retailer",{"title":222,"use_case":223,"icon_asset_id":224},"Franchise operators","Aligning customer-facing refund commitments with franchisor brand standards","persona-franchise-applicant",[226,230,234,238,242,245,249],{"situation":227,"recommended_template":228,"slug":229},"Full unconditional refund within a fixed window (no questions asked)","Unconditional Money Back Guarantee","money-back-guarantee-D13025",{"situation":231,"recommended_template":232,"slug":233},"Refund only if specific performance conditions are not met","Conditional Satisfaction Guarantee","guarantee-of-account-D400",{"situation":235,"recommended_template":236,"slug":237},"Partial refund or store credit in lieu of a full cash refund","Partial Refund Policy","no-refund-policy-D13428",{"situation":239,"recommended_template":240,"slug":241},"Product return with refund for physical goods","Return and Refund Policy","return-refund-policy-D12643",{"situation":243,"recommended_template":244,"slug":237},"Subscription cancellation with prorated refund","Subscription Cancellation and Refund Policy",{"situation":246,"recommended_template":247,"slug":248},"Service-level guarantee tied to measurable outcomes","Service Level Agreement (SLA)","service-level-agreement-D778",{"situation":250,"recommended_template":251,"slug":252},"Written warranty covering defects for physical products","Product Warranty","acknowledgment-of-warranty-and-instruction-for-product-return-D1091",[254,257,260,263,266,269,272,275,278,281,284],{"term":255,"definition":256},"Guarantee Period","The fixed window of time — typically 14, 30, or 60 days from purchase — during which a buyer may submit a valid refund claim.",{"term":258,"definition":259},"Qualifying Condition","The specific requirement a buyer must satisfy to be eligible for a refund — such as completing a course, requesting within the guarantee window, or returning an unused product.",{"term":261,"definition":262},"Unconditional Guarantee","A refund promise that requires no justification from the buyer — sometimes called a 'no questions asked' policy.",{"term":264,"definition":265},"Conditional Guarantee","A refund promise that is only triggered when the buyer meets defined criteria, such as demonstrating the product did not perform as described.",{"term":267,"definition":268},"Chargeback","A forced reversal of a payment initiated by a cardholder through their bank, bypassing the seller — a documented guarantee policy reduces chargeback exposure.",{"term":270,"definition":271},"Exclusion Clause","A provision in the guarantee that lists specific circumstances, products, or buyer actions that disqualify a refund claim.",{"term":273,"definition":274},"Refund Remedy","The specific relief offered under the guarantee — a full cash refund, store credit, replacement, or partial refund.",{"term":276,"definition":277},"Dispute Resolution","The mechanism for resolving disagreements about whether a refund is owed — typically mediation, binding arbitration, or a specified court.",{"term":279,"definition":280},"Consumer Protection Law","Statutory rules in each jurisdiction that set minimum refund and warranty rights for consumers, which a guarantee cannot contract below.",{"term":282,"definition":283},"Material Misrepresentation","A false or misleading statement about a product or service that, if proven, typically entitles the buyer to a refund regardless of guarantee terms.",{"term":285,"definition":286},"Proration","Calculating a partial refund based on the unused portion of a subscription or service period rather than issuing a full refund.",[288,293,297,302,307,311,316,321,325,330],{"name":289,"plain_english":290,"sample_language":291,"common_mistake":292},"Parties and Scope","Identifies the business offering the guarantee and the customers it covers, and specifies which products or services are included.","This Money Back Guarantee ('Guarantee') is offered by [COMPANY LEGAL NAME] ('Company') to purchasers ('Customer') of [ELIGIBLE PRODUCTS / SERVICES] made directly through [WEBSITE URL / SALES CHANNEL].","Defining scope so broadly that the guarantee unintentionally covers wholesale, B2B, or reseller purchases where the business never intended it to apply — creating unlimited refund exposure.",{"name":255,"plain_english":294,"sample_language":295,"common_mistake":296},"States the exact number of days from the purchase date during which a claim may be submitted.","The Company guarantees a full refund of the purchase price if the Customer submits a valid claim within [30] calendar days of the original purchase date ('Guarantee Period').","Using 'from delivery' rather than 'from purchase date' without accounting for shipping delays — this can extend the effective window far beyond intended.",{"name":298,"plain_english":299,"sample_language":300,"common_mistake":301},"Qualifying Conditions for a Claim","Sets out what the buyer must demonstrate or have done to be eligible — for example, having used the product, contacted support first, or completed required steps.","To qualify for a refund, Customer must (a) submit the claim within the Guarantee Period, (b) provide proof of purchase, and (c) [CONDITION — e.g., have completed all course modules / returned the product unused / contacted support at least once before submitting a claim].","Setting conditions so onerous — such as requiring documented proof of every use attempt — that the guarantee becomes effectively unenforceable and invites chargebacks instead.",{"name":303,"plain_english":304,"sample_language":305,"common_mistake":306},"Claim Process","Explains exactly how a customer initiates a refund claim, including the contact method, required information, and the company's response timeframe.","To submit a claim, Customer must email [REFUND EMAIL ADDRESS] with subject line 'Refund Request – [ORDER NUMBER]', including their name, order number, date of purchase, and reason for the request. The Company will process eligible claims within [10] business days.","Omitting a processing timeframe — customers who do not hear back within a week typically file a chargeback, which costs the business an additional $15–$100 in dispute fees.",{"name":273,"plain_english":308,"sample_language":309,"common_mistake":310},"Specifies what the customer actually receives — a full cash refund to the original payment method, store credit, a replacement, or a partial refund.","Approved refunds will be issued to the original payment method within [10] business days of approval. The Company, at its sole discretion, may offer a replacement or store credit in lieu of a cash refund where [CONDITION].","Offering store credit as the default remedy without disclosing this at the point of sale — several jurisdictions require cash refunds on demand and void contractual store-credit-only provisions.",{"name":312,"plain_english":313,"sample_language":314,"common_mistake":315},"Exclusions and Limitations","Lists the specific circumstances, product categories, or buyer behaviors that disqualify a refund claim.","This Guarantee does not apply to: (a) claims submitted after the Guarantee Period; (b) products damaged by misuse, modification, or neglect; (c) digital downloads accessed in full; (d) custom or bespoke orders; or (e) purchases made through third-party retailers.","Using a blanket 'all sales are final' exclusion for digital products without checking local law — in the EU and UK, this is void against consumers where the product was not as described.",{"name":317,"plain_english":318,"sample_language":319,"common_mistake":320},"Limitation of Liability","Caps the company's total financial exposure under the guarantee at the amount the customer actually paid, and disclaims consequential or indirect damages.","The Company's liability under this Guarantee is limited to the original purchase price paid by the Customer. In no event shall the Company be liable for indirect, incidental, or consequential damages arising from the purchase or use of the product or service.","No limitation of liability clause at all — without it, a buyer could theoretically claim consequential losses (lost business, wasted time) far exceeding the purchase price.",{"name":276,"plain_english":322,"sample_language":323,"common_mistake":324},"States how disagreements about whether a refund is owed will be handled — typically informal resolution first, then mediation or arbitration.","In the event of a dispute regarding this Guarantee, the parties shall first attempt to resolve the matter in good faith within [15] days. Unresolved disputes shall be submitted to binding arbitration administered by [AAA / JAMS] in [CITY, STATE].","Specifying arbitration without carving out the right to seek injunctive relief in court — without this carve-out, enforcing an injunction against a fraudulent mass-refund scheme requires going through arbitration first.",{"name":326,"plain_english":327,"sample_language":328,"common_mistake":329},"Non-Abuse and Fraud Prevention","Reserves the company's right to deny claims where the refund process is being abused — for example, repeat purchases followed by immediate refund requests.","The Company reserves the right to deny refund claims where, in its reasonable judgment, the Customer is engaging in fraudulent or abusive purchasing behavior, including but not limited to purchasing and consuming a product with the intent to claim a refund.","No fraud prevention clause at all — serial refunders on digital products (courses, software) routinely exploit unconditional guarantees. Without this clause, the business has no contractual basis to deny obviously abusive claims.",{"name":331,"plain_english":332,"sample_language":333,"common_mistake":334},"Governing Law","States which jurisdiction's laws govern the guarantee and where disputes will be resolved.","This Guarantee shall be governed by and construed in accordance with the laws of [STATE / PROVINCE / COUNTRY], without regard to its conflict-of-laws provisions. Nothing in this Guarantee limits any statutory consumer rights the Customer may have under applicable law.","Choosing a governing law with no connection to where most customers are located — consumer protection statutes in the customer's home jurisdiction may apply regardless of the clause, making it unenforceable as written.",[336,341,346,351,356,361,366,371],{"step":337,"title":338,"description":339,"tip":340},1,"Identify the legal entity and eligible products","Enter your registered business name and specify exactly which products, services, or plans the guarantee covers. Exclude anything you do not intend to back — custom orders, reseller purchases, third-party channel sales.","If you sell across multiple brands or entities, issue a separate guarantee per legal entity rather than combining them — commingling creates enforcement ambiguity.",{"step":342,"title":343,"description":344,"tip":345},2,"Set the guarantee period","Choose a fixed number of calendar days (14, 30, or 60 are the most common). Decide whether the clock starts on the purchase date, the delivery date, or access date for digital products, and state this explicitly.","30 days from purchase date is the most defensible standard for payment processor dispute windows — Stripe and PayPal both use a 120-day chargeback window, but 30 days signals good faith.",{"step":347,"title":348,"description":349,"tip":350},3,"Define the qualifying conditions","List the specific steps or criteria the buyer must meet. For digital products, this may be completing a module or contacting support first. For physical goods, returning the item in original condition. Keep conditions clear and easy for a customer to satisfy honestly.","Conditions that require documentation most customers cannot produce (receipts, screenshots, support logs) will push dissatisfied buyers straight to chargebacks instead of your process.",{"step":352,"title":353,"description":354,"tip":355},4,"Write out the claim process step by step","Enter the exact email address, subject-line format, and information the customer must submit. State the processing time in business days and what happens after approval.","An auto-reply confirming receipt of the refund request cuts follow-up emails by roughly half and resets the customer's urgency clock.",{"step":357,"title":358,"description":359,"tip":360},5,"Specify the refund remedy","State whether the refund is cash to the original payment method, store credit, or a replacement product. If store credit is acceptable in lieu of cash, disclose this prominently at the point of sale — not only in the guarantee document.","Defaulting to the original payment method is the safest option across all jurisdictions and reduces payment processor dispute rates.",{"step":362,"title":363,"description":364,"tip":365},6,"List exclusions explicitly","Name each product category or scenario that is excluded from the guarantee. Use a numbered or lettered list so exclusions are easy to read and reference in a dispute.","Frame exclusions as specific behaviors or product states ('damaged by misuse') rather than broad blanket carve-outs ('at company's sole discretion') — vague exclusions are unenforceable in most consumer protection contexts.",{"step":367,"title":368,"description":369,"tip":370},7,"Add the governing law and make the guarantee accessible","Select the governing law jurisdiction, confirm the dispute resolution mechanism, and publish the final document where customers can find it before purchase — website footer, checkout page, and order confirmation email.","A guarantee customers can only find after they complain is less effective at reducing chargebacks than one displayed prominently at checkout.",{"step":372,"title":373,"description":374,"tip":375},8,"Have both parties sign or acknowledge the document","For B2B transactions, have the buyer sign or click-to-accept the guarantee as part of the order process. For consumer sales, a checkout acknowledgment checkbox referencing the guarantee URL typically satisfies the signature requirement.","Store a timestamped record of each customer's acceptance — this is your primary defense in a chargeback or consumer protection investigation.",[377,381,385,389,393,397],{"mistake":378,"why_it_matters":379,"fix":380},"Starting the guarantee period on the delivery date without accounting for shipping delays","If a product takes 10 days to arrive and the guarantee window is 14 days, the customer has only 4 days to evaluate it — creating frustration, disputes, and chargebacks rather than goodwill.","Start the clock on the purchase date for digital products and on the confirmed delivery date for physical goods, and state the trigger date explicitly.",{"mistake":382,"why_it_matters":383,"fix":384},"No fraud-prevention or abuse clause","Unconditional guarantees without an abuse reservation are routinely exploited — particularly for digital products where the content is consumed immediately and a refund is then requested.","Include a clause reserving the right to deny claims where purchasing-to-refund behavior is evident, and track refund rates by customer to identify repeat abusers.",{"mistake":386,"why_it_matters":387,"fix":388},"Offering store credit as the sole remedy without disclosing it pre-purchase","Customers who expected a cash refund and receive store credit instead escalate to chargebacks at a high rate — and consumer protection laws in the EU, UK, and several US states may require cash refunds regardless of what the document says.","Display the refund remedy type (cash, credit, or replacement) on the product page and at checkout, not only in the guarantee document linked from the footer.",{"mistake":390,"why_it_matters":391,"fix":392},"No processing-time commitment in the claim procedure","Without a stated turnaround, customers who wait more than a week without confirmation routinely file chargebacks — which cost $15–$100 in dispute fees on top of the refund itself.","Commit to a specific processing window (10 business days is standard) and set up an automated acknowledgment email so customers know their claim was received.",{"mistake":394,"why_it_matters":395,"fix":396},"Using 'all sales final' language on digital products in the EU or UK","Consumer protection law in both jurisdictions grants buyers a 14-day cooling-off right on most digital purchases — contractual 'no refund' terms are void and unenforceable against these statutory rights.","Add a statutory rights savings clause: 'Nothing in this Guarantee limits any statutory refund or cancellation rights you may have under applicable law.'",{"mistake":398,"why_it_matters":399,"fix":400},"Choosing a governing law with no nexus to the business or its customers","A US business selecting Cayman Islands law to govern a consumer guarantee will find the clause ignored by US courts — and EU or UK consumer statutes apply to their residents regardless of any contractual choice.","Choose the jurisdiction where your business is incorporated or primarily operates, and add a savings clause preserving local statutory consumer rights.",[402,405,408,411,414,417,420,423,426],{"question":403,"answer":404},"What is a money back guarantee?","A money back guarantee is a written commitment from a seller to refund all or part of a buyer's payment if specified conditions are not met within a defined period. It functions as both a marketing signal — reducing buyer risk — and a legal document that defines exactly when and how a refund is owed. A properly drafted guarantee protects the business by setting clear conditions and exclusions while giving customers a documented basis for their refund rights.\n",{"question":406,"answer":407},"Is a money back guarantee legally binding?","Yes. A money back guarantee is generally enforceable as a binding contractual commitment when it is accepted by the buyer — through a signature, a checkout acknowledgment, or any other mechanism showing mutual assent. Courts and consumer protection agencies treat published guarantees as express warranties. If a business fails to honor its stated guarantee, it may face consumer protection enforcement actions, payment processor penalties, or civil liability.\n",{"question":409,"answer":410},"What is the difference between a money back guarantee and a refund policy?","A refund policy is a general statement of a business's standard return and refund rules — typically covering all products and focusing on logistics. A money back guarantee is a specific, affirmative commitment tied to customer satisfaction or product performance, often used as a sales tool. The guarantee typically sets higher expectations (full refund, no questions asked) than a standard refund policy and is usually displayed more prominently at the point of sale.\n",{"question":412,"answer":413},"How long should a money back guarantee period be?","Thirty days from purchase is the most common and defensible window for digital products, online courses, and SaaS subscriptions. Physical products often use 30 or 60 days from confirmed delivery. Shorter windows (14 days) are common in regulated categories. Longer windows (90 days or lifetime) can significantly increase perceived value but also increase refund exposure — particularly for consumable or downloadable products.\n",{"question":415,"answer":416},"Can I exclude digital downloads from my money back guarantee?","In the US, you can generally exclude digital products that have been accessed or downloaded, provided this is disclosed clearly before purchase. In the EU and UK, however, consumers have a statutory 14-day cooling-off right on digital content — which can only be waived if the consumer explicitly consents to immediate access before the period expires. A blanket 'no refunds on digital products' clause is not enforceable against EU or UK consumers without that specific consent mechanism at checkout.\n",{"question":418,"answer":419},"How does a money back guarantee reduce chargebacks?","Chargebacks typically occur when a customer is dissatisfied and cannot find a direct refund path — or does not trust the business to honor one. A clearly published guarantee with a simple claim process gives customers an alternative to filing a dispute with their bank. Payment processors including Stripe and PayPal consider chargeback rate when evaluating account risk; businesses with documented guarantee policies and low chargeback rates face fewer account holds and lower dispute fees.\n",{"question":421,"answer":422},"Do I need a lawyer to draft a money back guarantee?","For straightforward domestic consumer sales, a well-structured template is typically sufficient. Legal review is worth the cost when you sell to customers in multiple jurisdictions with different consumer protection laws, when your products carry high per-unit value (over $500), when your guarantee is a central element of a high-volume sales funnel, or when you operate in a regulated industry such as financial services or health products where refund commitments are subject to additional scrutiny.\n",{"question":424,"answer":425},"What happens if a customer files a chargeback despite the guarantee?","A documented, customer-acknowledged money back guarantee is your primary evidence in a chargeback dispute. You submit the signed or accepted guarantee, the claim procedure the customer did not follow, and any correspondence showing the customer did not contact you first. Payment processors typically find in favor of the merchant when the guarantee terms are clear, accessible, and the customer bypassed the stated process. Without documentation, merchants lose chargebacks at a rate exceeding 60%.\n",{"question":427,"answer":428},"Can a money back guarantee be used for B2B services?","Yes, though the structure differs from consumer guarantees. B2B guarantees typically tie the refund trigger to measurable performance outcomes — a service-level metric, a deliverable not completed by a deadline, or a result not achieved within a defined period. They are usually negotiated as part of a service agreement and signed by both parties rather than accepted through a checkout flow. Consumer protection statutes generally do not apply to B2B transactions, so the parties have more freedom to define the terms.\n",[430,434,438,442],{"industry":431,"icon_asset_id":432,"specifics":433},"E-commerce and Retail","industry-ecommerce","Physical product returns with condition requirements, shipping cost allocation for return logistics, and exclusions for opened, used, or customized items.",{"industry":435,"icon_asset_id":436,"specifics":437},"SaaS and Software","industry-saas","Guarantee period aligned to the free-trial window, proration for annual subscriptions, and exclusions for accounts that exceeded usage thresholds during the guarantee period.",{"industry":439,"icon_asset_id":440,"specifics":441},"Online Education and Coaching","industry-professional-services","Completion-based qualifying conditions (e.g., watched X% of course content), exclusions for live cohort sessions already attended, and fraud-prevention clauses for serial course purchasers.",{"industry":443,"icon_asset_id":444,"specifics":445},"Health, Wellness, and Supplements","industry-healthtech","FTC compliance requirements for satisfaction guarantees on health products, partial-use return policies, and mandatory disclosure that results may vary — claims that the product will deliver specific health outcomes are tightly regulated.",[447,451,454,457],{"vs":448,"vs_template_id":449,"summary":450},"Refund Policy","D{REFUND_POLICY_ID}","A refund policy documents standard return and refund procedures for all transactions — it is procedural, not promotional. A money back guarantee is a specific, affirmative commitment used to reduce purchase hesitation, typically with a satisfaction-based trigger. Both documents are needed: the guarantee is the marketing-facing promise; the refund policy is the operational process behind it.",{"vs":251,"vs_template_id":452,"summary":453},"D{PRODUCT_WARRANTY_ID}","A product warranty covers defects in materials or workmanship for a specified period and typically requires the seller to repair or replace the defective item. A money back guarantee covers dissatisfaction or unmet expectations and typically results in a cash refund. Warranties are common for physical goods; guarantees are more common for services, digital products, and subscriptions.",{"vs":247,"vs_template_id":455,"summary":456},"service-level-agreement-sla-D13237","An SLA defines measurable performance standards — uptime percentages, response times, delivery deadlines — and specifies remedies (credits, refunds, termination rights) if those standards are not met. A money back guarantee is simpler and broader, typically offering a full refund on satisfaction grounds without tying the remedy to specific performance metrics. SLAs are standard in B2B technology; guarantees are standard in consumer sales.",{"vs":458,"vs_template_id":459,"summary":460},"Terms and Conditions","D{TERMS_AND_CONDITIONS_ID}","Terms and conditions govern the entire customer relationship — acceptable use, IP ownership, payment, privacy, and dispute resolution across all transactions. A money back guarantee is a single, focused commitment about refund rights that is typically incorporated by reference into the terms and conditions. The guarantee should be readable and accessible on its own; the terms provide the broader legal framework.",{"use_template":462,"template_plus_review":466,"custom_drafted":470},{"best_for":463,"cost":464,"time":465},"Domestic consumer sales with straightforward products and a standard 30-day refund window","Free","30 minutes",{"best_for":467,"cost":468,"time":469},"Multi-jurisdiction sales, high-ticket products over $500, or guarantees central to a high-volume sales funnel","$300–$700","2–5 business days",{"best_for":471,"cost":472,"time":473},"Regulated industries (health products, financial services), enterprise B2B performance guarantees, or businesses with recurring chargeback disputes","$1,000–$3,500+","1–3 weeks",[475,480,485,490],{"code":476,"name":477,"flag_asset_id":478,"note":479},"us","United States","flag-us","The FTC's Mail, Internet, and Telephone Order Rule requires refunds to be processed within 7 business days for credit card transactions and within 30 days for other payment methods. State consumer protection statutes vary — California, New York, and Massachusetts impose additional disclosure requirements. Health product guarantees are subject to FTC enforcement against deceptive claims; financial service guarantees may trigger SEC or FINRA scrutiny.",{"code":481,"name":482,"flag_asset_id":483,"note":484},"ca","Canada","flag-ca","Provincial consumer protection acts set minimum cancellation and refund rights that a guarantee cannot contract below — Ontario's Consumer Protection Act and Quebec's Consumer Protection Act are among the most prescriptive. In Quebec, all consumer-facing documents including guarantees must be available in French. Digital product refund rights are less codified than in the EU but courts generally apply a reasonableness standard.",{"code":486,"name":487,"flag_asset_id":488,"note":489},"uk","United Kingdom","flag-uk","The Consumer Rights Act 2015 gives UK consumers a 30-day right to reject faulty goods for a full refund and a 14-day cooling-off right on distance sales under the Consumer Contracts Regulations 2013. For digital content, the statutory 14-day cancellation right can only be waived if the consumer explicitly consents to immediate supply before the period expires. Any guarantee terms that fall below these statutory minimums are void.",{"code":491,"name":492,"flag_asset_id":493,"note":494},"eu","European Union","flag-eu","The EU Consumer Rights Directive mandates a 14-day right of withdrawal for distance contracts — including digital purchases — which cannot be excluded by a guarantee document. The EU Sale of Goods Directive requires a minimum 2-year legal guarantee on physical goods separate from any commercial guarantee offered. GDPR applies to personal data collected during the refund claim process. Guarantee documents directed at EU consumers must be clear, plain, and in the consumer's language.",[248,496,497,498,499,500,501,502,503,504,505,506],"non-disclosure-agreement-nda-D12692","service-agreement-D12711","independent-contractor-agreement-D160","terms-and-conditions-D12667","data-privacy-policy-D13465","sales-invoice-D383","credit-note-D13639","purchase-order-D1411","complaint-letter-D13000","demand-letter-D13262","client-satisfaction-survey-D1461",{"emit_how_to":195,"emit_defined_term":195},{"primary_folder":509,"secondary_folder":510,"document_type":511,"industry":512,"business_stage":513,"tags":514,"confidence":518},"sales-marketing","sales-operations","agreement","general","all-stages",[515,516,510,517],"customer-acquisition","money-back-guarantee","refund-policy",0.85,"\u003Ch2>What is a Money Back Guarantee?\u003C/h2>\n\u003Cp>A \u003Cstrong>Money Back Guarantee\u003C/strong> is a legally binding written commitment from a seller to a buyer that a full or partial refund will be issued if the product or service fails to meet specified conditions within a defined period. It functions simultaneously as a sales tool and a legal document: at the point of purchase, it lowers buyer hesitation by reducing financial risk; after the sale, it defines the precise conditions, process, and limitations under which a refund is owed. A properly structured guarantee identifies the eligible products or services, sets the guarantee period, states any qualifying conditions the buyer must satisfy, describes the exact claim process, and lists exclusions — giving both parties a clear, enforceable reference point if a dispute arises.\u003C/p>\n\u003Ch2>Why You Need This Document\u003C/h2>\n\u003Cp>Operating without a written money back guarantee creates risk on two fronts. First, dissatisfied customers who cannot find a clear refund path bypass your process entirely and file chargebacks directly with their bank — each disputed transaction costs $15 to $100 in fees on top of the refund itself, and a chargeback rate above 1% can trigger account holds or termination by payment processors like Stripe and PayPal. Second, a vague or informal refund commitment leaves your business exposed to consumer protection enforcement: regulators in the US, Canada, the UK, and the EU treat published guarantee language as a binding express warranty, and failing to honor it can result in penalties or civil liability. A signed, documented money back guarantee closes both gaps — it gives good-faith customers a fast, friction-free refund path that keeps them away from chargebacks, and it gives you a clear contractual basis to deny abusive or fraudulent claims. This template provides that structure in a single document you can edit and publish in under an hour.\u003C/p>\n",1781185958925]