[{"data":1,"prerenderedAt":532},["ShallowReactive",2],{"document-client-contact-list-D13091":3},{"document":4,"label":23,"preview":11,"thumb":24,"thumb600":25,"description":5,"descriptionCustom":6,"apiDescription":5,"pages":8,"extension":10,"parents":26,"breadcrumb":30,"related":38,"customDescModule":182,"customdescription":6,"mdFm":183,"mdProseHtml":531},{"description":5,"descriptionCustom":6,"label":7,"pages":8,"size":9,"extension":10,"preview":11,"thumb":12,"svgFrame":13,"seoMetadata":14,"parents":16,"keywords":15},"",null,"Client Contact List","1",513,"doc","https://templates.business-in-a-box.com/imgs/1000px/client-contact-list-D13091.png","https://templates.business-in-a-box.com/imgs/250px/13091.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#13091.xml",{"title":15,"description":6},"client contact list",[17,20],{"label":18,"url":19},"Sales & Marketing","/templates/sales-marketing/",{"label":21,"url":22},"Customer Service","/templates//customer-service/","Client Contact List Template","https://templates.business-in-a-box.com/imgs/400px/13091.png","https://templates.business-in-a-box.com/imgs/600px/13091.png",[27,17,20],{"label":28,"url":29},"Templates","/templates/",[31,32,35],{"label":28,"url":29},{"label":33,"url":34},"Administration","/templates/business-administration/",{"label":36,"url":37},"Office Administration","/templates/office-administration/",[39,44,48,52,56,60,64,68,72,76,80,84,88,105,122,135,151,168],{"label":40,"url":41,"thumb":42,"extension":43},"Pricing List","/template/pricing-list-D13029","https://templates.business-in-a-box.com/imgs/250px/13029.png","xls",{"label":45,"url":46,"thumb":47,"extension":43},"Task List","/template/task-list-D13044","https://templates.business-in-a-box.com/imgs/250px/13044.png",{"label":49,"url":50,"thumb":51,"extension":43},"Employee List","/template/employee-list-D13468","https://templates.business-in-a-box.com/imgs/250px/13468.png",{"label":53,"url":54,"thumb":55,"extension":10},"Commission List","/template/commission-list-D624","https://templates.business-in-a-box.com/imgs/250px/624.png",{"label":57,"url":58,"thumb":59,"extension":10},"Collection Letter Requesting Contact and Proposal","/template/collection-letter-requesting-contact-and-proposal-D189","https://templates.business-in-a-box.com/imgs/250px/189.png",{"label":61,"url":62,"thumb":63,"extension":10},"Camera Shot List","/template/camera-shot-list-D13913","https://templates.business-in-a-box.com/imgs/250px/13913.png",{"label":65,"url":66,"thumb":67,"extension":10},"Daily To-do List","/template/daily-to-do-list-D13005","https://templates.business-in-a-box.com/imgs/250px/13005.png",{"label":69,"url":70,"thumb":71,"extension":10},"List Of Business Goals","/template/list-of-business-goals-D12924","https://templates.business-in-a-box.com/imgs/250px/12924.png",{"label":73,"url":74,"thumb":75,"extension":10},"List Of Marketing Channels","/template/list-of-marketing-channels-D12724","https://templates.business-in-a-box.com/imgs/250px/12724.png",{"label":77,"url":78,"thumb":79,"extension":10},"List Of Business Systems","/template/list-of-business-systems-D12926","https://templates.business-in-a-box.com/imgs/250px/12926.png",{"label":81,"url":82,"thumb":83,"extension":10},"Packing List of Order","/template/packing-list-of-order-D1114","https://templates.business-in-a-box.com/imgs/250px/1114.png",{"label":85,"url":86,"thumb":87,"extension":10},"Client and Developer Agreement","/template/client-and-developer-agreement-D783","https://templates.business-in-a-box.com/imgs/250px/783.png",{"description":89,"descriptionCustom":6,"label":90,"pages":91,"size":9,"extension":10,"preview":92,"thumb":93,"svgFrame":94,"seoMetadata":95,"parents":97,"keywords":96,"url":104},"Client Onboarding Process Standard Operating Procedure Department: Sales Purpose: Client onboarding is the process of welcoming new clients into your business, addressing their questions and concerns, and ensuring they understand the services available to them. Client onboarding is one of the most important functions for any business because it directly affects the client's experience with your company, which will affect profits. It begins after a new user purchases a product. It usually continues until the user is comfortable and adept at its use and/or is satisfied with the results. Frequency: At every customer acquisition Procedure: Assess your client's current needs. Outline the client's desired outcomes and goals. Assign the client to someone in your sales team. Ask your sales team to plan a client kickoff call/meeting. Provide a welcome package, if possible. Do a 30 days checkup call. Encourage customer to give feedback. Definition/Explanation: Needs: One of the most important parts of the onboarding process is learning about your client's needs. Every client is different and will have different resources to work with. When you understand their strengths and weaknesses you will be able to develop a plan for how to work with them. Outcomes and goals:","How to Steps for Client Onboarding Process","2","https://templates.business-in-a-box.com/imgs/1000px/how-to-steps-for-client-onboarding-process-D12601.png","https://templates.business-in-a-box.com/imgs/250px/12601.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12601.xml",{"title":96,"description":6},"how to steps for client onboarding process",[98,101],{"label":99,"url":100},"Business Plan Kit","business-plan-kit",{"label":102,"url":103},"Business Procedures","business-procedures","/template/how-to-steps-for-client-onboarding-process-D12601",{"description":106,"descriptionCustom":6,"label":107,"pages":108,"size":9,"extension":10,"preview":109,"thumb":110,"svgFrame":111,"seoMetadata":112,"parents":114,"keywords":113,"url":121},"NON-DISCLOSURE AGREEMENT (NDA) This Non-Disclosure Agreement (the \"Agreement\") is made and effective [DATE], BETWEEN: [YOUR COMPANY NAME] (the \"Disclosing Party\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [RECEIVING PARTY NAME] (the \"Receiving Party\"), an individual with his main address located at OR a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] WHEREAS, Receiving Party has been or will be engaged in the performance of work on [DESCRIBE]; and in connection therewith will be given access to certain confidential and proprietary information; and WHEREAS, Receiving Party and Disclosing Party wish to evidence by this Agreement the manner in which said confidential and proprietary material will be treated. NOW, THEREFORE, it is agreed as follows: NON-DISCLOSURE OF CONFIDENTIAL INFORMATION Both Parties understand and agree that each Party may have access to the confidential information of the other party. For the purposes of this Agreement, \"Confidential Information\" means proprietary and confidential information about the Disclosing Party's (or it's suppliers') business or activities. Such information includes all business, financial, technical, and other information marked or designated by such Party as \"confidential\" or \"proprietary.\" Confidential Information also includes information which, by the nature of the circumstances surrounding the disclosure, ought in good faith to be treated as confidential. For the purposes of this Agreement, Confidential Information does not include: Information that is currently in the public domain or that enters the public domain after the signing of this Agreement. Information a Party lawfully receives from a third Party without restriction on disclosure and without breach of a non-disclosure obligation. Information that the Receiving Party knew prior to receiving any Confidential Information from the Disclosing Party. Information that the Receiving Party independently develops without reliance on any Confidential Information from the Disclosing Party. Each Party agrees that it will not disclose to any third Party or use any Confidential Information disclosed to it by the other Party except when expressly permitted in writing by the other Party. Each Party also agrees that it will take all reasonable measures to maintain the confidentiality of all Confidential Information of the other Party in its possession or control. TERM The term of this Agreement is [number] of [years/months] from the date of execution by both Parties. TITLE The Receiving Party agrees that all Confidential Information furnished by the Disclosing Party shall remain the sole property of the Disclosing Party. DISCLAIMER","Non Disclosure Agreement Nda","3","https://templates.business-in-a-box.com/imgs/1000px/non-disclosure-agreement-nda-D12692.png","https://templates.business-in-a-box.com/imgs/250px/12692.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12692.xml",{"title":113,"description":6},"non disclosure agreement nda",[115,118],{"label":116,"url":117},"Legal Agreements","business-legal-agreements",{"label":119,"url":120},"Confidentiality Agreements","confidentiality-agreement","/template/non-disclosure-agreement-nda-D12692",{"description":123,"descriptionCustom":6,"label":124,"pages":125,"size":9,"extension":10,"preview":126,"thumb":127,"svgFrame":128,"seoMetadata":129,"parents":131,"keywords":130,"url":134},"SERVICE AGREEMENT This SERVICE AGREEMENT (\"Agreement\") is effective [DATE], BETWEEN: [COMPANY NAME] (the \"Contractor\"), a company organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [COMPANY NAME] (the \"Customer\"), a company organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] (The Contractor and the Customer shall be individually referred to as a \"Party\" and collectively referred to as the \"Parties\", as the context may require). WHEREAS A. Contractor has experience and expertise in [DESCRIBE EXPERIENCE AND SERVICE]. B. Customer desires to have Contractor provide services for them. C. Contractor desires to provide services to Customer on the terms and conditions set forth herein (the \"Services\"). NOW THEREFORE, in consideration of the above recitals, the representations, warranties, and agreements contained in this Agreement and for other good and valuable consideration, the receipt and adequacy of which are now acknowledged, the Parties agree as follows: SERVICES PROVIDED Beginning on upon agreement to this contract, [CONTRACTOR] will provide to [CUSTOMER] the following service (collectively, the /Services\"): Description of the project: [DESCRIBE THE SERVICE REQUIRED]. SCOPE OF WORK Contractor agrees to provide Services pursuant to the Scope of Work set forth in Exhibit A attached hereto (the \"Scope of Work\"). TERM Unless both parties mutually agree on an extension, this contract will automatically terminate on [SPECIFY]. PERFORMANCE The parties agree to do everything possible to ensure that the terms of this Agreement take effect. PAYMENT FOR SERVICES In exchange for the Services rendered, a payment of [SPECIFY] will be made to the Contractor upon completion of the scheduled Services described in this Contract. If an invoice is not paid on the due date, interest will be added to the current balance. These amounts shall be payable, and the Customer shall pay all overdue amounts at the lesser of [SPECIFY] per cent per annum or the maximum percentage permitted by applicable law. Or Customer will pay Contractor as follows: [SPECIFY]. DELIVERY OF SERVICES The Contractor will exercise due diligence in the provision of services. However, the Customer acknowledges that the indicated delivery times and other payment milestones listed in Scope of Work are estimates and do not constitute final delivery dates. SECURITY The Contractor must make reasonable security arrangement to protect Material from unauthorized access, collection, use, alteration or disposal. OWNERSHIP RIGHT The Customer shall hold the copyright for the agreed version of the Services as delivered, and the Customer's copyright notice may be displayed in the final version. All works, ideas, discoveries, inventions, patents, products or other information that may be protected by copyright (collectively, the \"Work Product\" developed in whole or in part by the Contractor in connection with the Services, shall be the exclusive property of the Customer. Upon request, the Contractor shall execute all documents necessary to confirm or perfect the exclusive ownership of the Customer's \"Work Product\". The Contractor retains exclusive rights to pre-existing materials used in the Customer's projects. The Customer shall not have the right to reuse, resell or otherwise transfer material belonging to the contractor or third parties. The Contractor reserves the right to use the finished public product as an example of a product. RETURN OF PROPERTY Upon the expiry or termination of this Agreement, the Contractor will return to the Customer any property, documentation, records or Confidential Information which is the property of the Customer. COMPENSATION For all services rendered by the Contractor under this Agreement, the Customer shall indemnify the Contractor. In the event that the Customer fails to make any of the payments mentioned, the Contractor shall have the right, but shall not be obliged, to exercise any of the following remedies: ","Service Agreement","6","https://templates.business-in-a-box.com/imgs/1000px/service-agreement-D12711.png","https://templates.business-in-a-box.com/imgs/250px/12711.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12711.xml",{"title":130,"description":6},"service agreement",[132,133],{"label":116,"url":117},{"label":116,"url":117},"/template/service-agreement-D12711",{"description":136,"descriptionCustom":6,"label":137,"pages":8,"size":9,"extension":10,"preview":138,"thumb":139,"svgFrame":140,"seoMetadata":141,"parents":143,"keywords":142,"url":150},"[DATE] [CONTACT NAME] [ADDRESS] [ADDRESS 2] [CITY, STATE/PROVINCE] [ZIP/POSTAL CODE] SUBJECT: JOB OFFER FOR [DESCRIBE] Dear [CANDIDATE NAME]: Congratulations! [Company name] is excited to offer you the position of [job title] with an expected start date of [day, month, year] at a starting salary of [dollar amount] per [hour, year, etc.]. You can expect to receive payment [weekly, biweekly, monthly, etc.], starting on [date of first pay period]. We must wrap up a few more formalities, including the successful completion of your [background check, drug screening, reference check, etc.]. As the [job title], you will report to [manager/supervisor name and title] at [workplace location] from [hours of day, days of week]","Job Offer Letter Long","https://templates.business-in-a-box.com/imgs/1000px/job-offer-letter-long-D12769.png","https://templates.business-in-a-box.com/imgs/250px/12769.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12769.xml",{"title":142,"description":6},"job offer letter long",[144,147],{"label":145,"url":146},"Human Resources","human-resources",{"label":148,"url":149},"Hire an Employee","hire-employee","/template/job-offer-letter-long-D12769",{"description":152,"descriptionCustom":6,"label":153,"pages":8,"size":154,"extension":10,"preview":155,"thumb":156,"svgFrame":157,"seoMetadata":158,"parents":159,"keywords":166,"url":167},"Invoice Company: Complete Address: ______________________________________________________ Phone:_________________ Fax: ________________ Email: _____________________ INVOICE #: _____________ DATE: ________________ Bill to: Address: _______________________________________ City: __________________________________________ State/Province: ___________ Zip/postal code__________ Country: ________________ Phone: _________________ Fax: __________________ Email: _________________________________________ Ship To:","Commercial Sales Invoice",42,"https://templates.business-in-a-box.com/imgs/1000px/sales-invoice-D383.png","https://templates.business-in-a-box.com/imgs/250px/383.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#383.xml",{"title":6,"description":6},[160,163],{"label":161,"url":162},"Finance & Accounting","finance-accounting",{"label":164,"url":165},"Invoices & Receipts","invoice-receipt","sales invoice","/template/sales-invoice-D383",{"description":169,"descriptionCustom":6,"label":170,"pages":125,"size":171,"extension":10,"preview":172,"thumb":173,"svgFrame":174,"seoMetadata":175,"parents":176,"keywords":180,"url":181},"INDEPENDENT CONTRACTOR AGREEMENT This Independent Contractor Agreement (\"Agreement\") is made and effective [Date], BETWEEN: [INDEPENDENT CONTRACTOR NAME] (the \"Independent Contractor\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [YOUR COMPANY NAME] (the \"Company\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] RECITALS Independent Contractor is engaged in providing [Describe] business services, its Employer Tax I.D. Number is [Insert], and its Business License Number is [insert]. Independent Contractor has complied with all Federal, State, and local laws regarding business permits, sales permits, licenses, reporting requirements, tax withholding requirements, and other legal requirements of any kind that may be required to carry out said business and the Scope of Work which is to be performed as an Independent Contractor pursuant to this Agreement. Independent Contractor is or remains open to conducting similar tasks or activities for clients other than the Company and holds themselves out to the public to be a separate business entity. Company desires to engage and contract for the services of the Independent Contractor to perform certain tasks as set forth below. Independent Contractor desires to enter into this Agreement and perform as an independent contractor for the company and is willing to do so on the terms and conditions set forth below. NOW, THEREFORE, in consideration of the above recitals and the mutual promises and conditions contained in this Agreement, the Parties agree as follows: TERMS This Agreement shall be effective commencing [Date], and shall continue until terminated at the completion of the Scope of Work which shall occur no later than [Date] or by either party as otherwise provided herein. STATUS OF INDEPENDENT CONTRACTOR This Agreement does not constitute a hiring by either party. It is the parties intentions that Independent Contractor shall have an independent contractor status and not be an employee for any purposes, including, but not limited to, [laws]. Independent Contractor shall retain sole and absolute discretion in the manner and means of carrying out their activities and responsibilities under this Agreement. This Agreement shall not be considered or construed to be a partnership or joint venture, and the Company shall not be liable for any obligations incurred by Independent Contractor unless specifically authorized in writing. Independent Contractor shall not act as an agent of the Company, ostensibly or otherwise, nor bind the Company in any manner, unless specifically authorized to do so in writing. TASKS, DUTIES, AND SCOPE OF WORK Independent Contractor agrees to devote as much time, attention, and energy as necessary to complete or achieve the following: [Describe]. The above to be referred to in this Agreement as the \"Scope of Work\". It is expected that the Scope of Work will completed by [Date]. Independent Contractor shall additionally perform any and all tasks and duties associated with the Scope of Work set forth above, including but not limited to, work being performed already or related change orders. Independent Contractor shall not be entitled to engage in any activities which are not expressly set forth by this Agreement. The books and records related to the Scope of Work set forth in this Agreement shall be maintained by the Independent Contractor at the Independent Contractor's principal place of business and open to inspection by Company during regular working hours. Documents to which Company will be entitled to inspect include, but are not limited to, any and all contract documents, change orders/purchase orders and work authorized by Independent Contractor or Company on existing or potential projects related to this Agreement. Independent Contractor shall be responsible to the management and directors of Company, but Independent Contractor will not be required to follow or establish a regular or daily work schedule. Supply all necessary equipment, materials and supplies. Independent Contractor will not rely on the equipment or offices of Company for completion of tasks and duties set forth pursuant to this Agreement. Any advice given Independent Contractors regarding the scope of work shall be considered a suggestion only, not an instruction. Company retains the right to inspect, stop, or alter the work of Independent Contractor to assure its conformity with this Agreement. ASSURANCE OF SERVICES Independent Contractor will assure that the following individuals (the \"Key Employees\") will be available to perform, and will perform, the Services hereunder until they are completed (identify by title and name as applicable): [Name of Key Employee, Title] [Name of Key Employee, Title] The Key Employees may be changed only with the prior written approval of the Company, which approval shall not be unreasonably withheld. COMPENSATION Independent Contractor shall be entitled to compensation for performing those tasks and duties related to the Scope of Work as follows: [Describe] Such compensation shall become due and payable to Independent Contractor in the following time, place, and manner: [Describe] NOTICE CONCERNING WITHHOLDING OF TAXES Independent Contractor recognizes and understands that it will receive a [specify tax] statement and related tax statements, and will be required to file corporate and/or individual tax returns and to pay taxes in accordance with all provisions of applicable Federal and State law. Independent Contractor hereby promises and agrees to indemnify the Company for any damages or expenses, including attorney's fees, and legal expenses, incurred by the Company as a result of independent contractor's failure to make such required payments. AGREEMENT TO WAIVE RIGHTS TO BENEFITS Independent Contractor hereby waives and foregoes the right to receive any benefits given by Company to its regular employees, including, but not limited to, health benefits, vacation and sick leave benefits, profit sharing plans, etc. This waiver is applicable to all non-salary benefits which might otherwise be found to accrue to the Independent Contractor by virtue of their services to Company, and is effective for the entire duration of Independent Contractor's agreement with Company. This waiver is effective independently of Independent Contractor's employment status as adjudged for taxation purposes or for any other purpose. Neither this Agreement, nor any duties or obligations under this Agreement may be assigned by either party without the consent of the other. TERMINATION This Agreement may be terminated prior to the completion or achievement of the Scope of Work by either party giving [number] days written notice. Such termination shall not prejudice any other remedy to which the terminating party may be entitled, either by law, in equity, or under this Agreement. NON-DISCLOSURE OF TRADE SECRETS, CUSTOMER LISTS AND OTHER PROPRIETARY INFORMATION Independent Contractor agrees not to disclose or communicate, in any manner, either during or after Independent Contractor's agreement with Company, information about Company, its operations, clientele, or any other information, that relate to the business of Company including, but not limited to, the names of its customers, its marketing strategies, operations, or any other information of any kind which would be deemed confidential, a trade secret, a customer list, or other form of proprietary information of Company. Independent Contractor acknowledges that the above information is material and confidential and that it affects the profitability of Company. ","Independent Contractor Agreement",62,"https://templates.business-in-a-box.com/imgs/1000px/independent-contractor-agreement-D160.png","https://templates.business-in-a-box.com/imgs/250px/160.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#160.xml",{"title":6,"description":6},[177],{"label":178,"url":179},"Consultant & Contractors","consulting-contractor-business","independent contractor agreement","/template/independent-contractor-agreement-D160",false,{"seo":184,"reviewer":196,"legal_disclaimer":200,"quick_facts":201,"at_a_glance":203,"personas":207,"variants":232,"glossary":258,"clauses":292,"how_to_fill":343,"common_mistakes":384,"faqs":409,"industries":437,"comparisons":462,"diy_vs_lawyer":476,"jurisdictions":489,"related_template_ids_curated":510,"schema":518,"classification":519},{"meta_title":185,"meta_description":186,"primary_keyword":187,"secondary_keywords":188},"Client Contact List Template (Free Word)","Free client contact list template to organize and manage client data securely. Covers contact details, communication preferences, and data consent. Free Word and PDF download.","client contact list template",[189,190,191,192,193,194,195],"client contact list word","client contact list free download","customer contact list template","client information form template","client database template","business contact list template","client contact record template",{"name":197,"credential":198,"reviewed_date":199},"Bruno Goulet","CEO, Business in a Box","2026-05-02",true,{"difficulty":202,"legal_review_recommended":200,"signature_required":200,"notarization_required":182},"medium",{"what_it_is":204,"when_you_need_it":205,"whats_inside":206},"A Client Contact List is a structured document that records and organizes essential identifying and communication information for each client or customer a business maintains a relationship with. This free Word download gives you a ready-to-use template you can edit online, populate with client data, and export as PDF for internal use, compliance audits, or secure storage — covering contact details, communication preferences, and data handling consent in a single organized record.\n","Use it when onboarding new clients, when your business is subject to data protection regulations that require documented consent for storing personal information, or when your team needs a centralized and compliant reference for client communication across projects and accounts.\n","Client identification fields, primary and secondary contact details, preferred communication channels, relationship owner assignment, data consent and privacy acknowledgment, and notes on engagement history or account status. Together these fields ensure your team can reach the right person through the right channel with proper authorization at every stage of the client relationship.\n",[208,212,216,220,224,228],{"title":209,"use_case":210,"icon_asset_id":211},"Account managers","Centralizing client contact records across a portfolio of active accounts","persona-account-manager",{"title":213,"use_case":214,"icon_asset_id":215},"Small business owners","Maintaining a compliant, organized record of customers for ongoing service delivery","persona-small-business-owner",{"title":217,"use_case":218,"icon_asset_id":219},"Freelancers and consultants","Tracking client contact details and communication preferences across multiple engagements","persona-freelancer",{"title":221,"use_case":222,"icon_asset_id":223},"Sales managers","Standardizing how the sales team captures and stores prospect and client information","persona-sales-manager",{"title":225,"use_case":226,"icon_asset_id":227},"Operations directors","Ensuring client data records meet privacy compliance standards before an audit","persona-operations-director",{"title":229,"use_case":230,"icon_asset_id":231},"Legal and compliance officers","Documenting data consent and retention policies for client personal information","persona-legal-counsel",[233,236,240,243,246,250,254],{"situation":234,"recommended_template":7,"slug":235},"Tracking contact details for active paying clients only","client-contact-list-D13091",{"situation":237,"recommended_template":238,"slug":239},"Managing prospects and leads through a sales pipeline","Sales Lead Tracker","lead-tracker-D13723",{"situation":241,"recommended_template":242,"slug":235},"Recording vendor and supplier contact information","Vendor Contact List",{"situation":244,"recommended_template":245,"slug":235},"Maintaining employee emergency and internal contact records","Employee Contact List",{"situation":247,"recommended_template":248,"slug":249},"Documenting client onboarding details alongside contact data","Client Onboarding Form","how-to-steps-for-client-onboarding-process-D12601",{"situation":251,"recommended_template":252,"slug":253},"Capturing detailed client intake information for a professional services firm","Client Information Sheet","employee-information-sheet-D13467",{"situation":255,"recommended_template":256,"slug":257},"Storing client data as part of a broader CRM or account plan","Account Management Plan","change-management-plan-D12880",[259,262,265,268,271,274,277,280,283,286,289],{"term":260,"definition":261},"Data Subject","An identified or identifiable natural person whose personal data is recorded and processed — in this context, the client whose contact information is stored.",{"term":263,"definition":264},"Data Controller","The business or individual that determines the purposes and means of processing personal data, and bears primary compliance responsibility under privacy law.",{"term":266,"definition":267},"Lawful Basis for Processing","The legal justification under data protection law — such as consent, contract performance, or legitimate interest — that permits a business to collect and store personal data.",{"term":269,"definition":270},"Consent","A freely given, specific, informed, and unambiguous indication by the data subject that they agree to their personal data being processed for a stated purpose.",{"term":272,"definition":273},"Data Retention Policy","A documented rule specifying how long personal data is kept and the process for securely deleting or anonymizing it once that period expires.",{"term":275,"definition":276},"Personal Identifiable Information (PII)","Any information that can be used alone or in combination with other data to identify a specific individual, such as name, email address, phone number, or physical address.",{"term":278,"definition":279},"Primary Contact","The individual at a client organization who is the designated first point of contact for day-to-day communication with the service provider.",{"term":281,"definition":282},"Relationship Owner","The internal employee or account manager responsible for managing the client relationship and keeping the contact record current.",{"term":284,"definition":285},"Opt-Out","A mechanism allowing the data subject to withdraw consent for specific types of communication or data processing at any time without penalty.",{"term":287,"definition":288},"Data Breach Notification","The legal obligation to inform affected individuals and, in many jurisdictions, the relevant supervisory authority within a defined timeframe when personal data is compromised.",{"term":290,"definition":291},"Right to Erasure","A data subject's right — codified in GDPR and similar laws — to request that their personal information be permanently deleted from a business's records.",[293,298,303,308,313,318,323,328,333,338],{"name":294,"plain_english":295,"sample_language":296,"common_mistake":297},"Client identification","Records the client's full legal name or trading name, registered address, and any unique account or client identifier assigned by the business.","Client Legal Name: [CLIENT FULL LEGAL NAME] | Trading Name (if different): [TRADING NAME] | Client ID: [ACCOUNT NUMBER] | Registered Address: [ADDRESS LINE 1], [CITY], [STATE/PROVINCE], [POSTAL CODE], [COUNTRY]","Using a contact person's name instead of the client's legal entity name. This creates mismatches with invoices and contracts, making records hard to reconcile during audits or disputes.",{"name":299,"plain_english":300,"sample_language":301,"common_mistake":302},"Primary contact details","Captures the name, title, direct phone number, and email address of the person who handles day-to-day communication on behalf of the client.","Primary Contact Name: [FIRST NAME] [LAST NAME] | Title: [JOB TITLE] | Direct Phone: [+X (XXX) XXX-XXXX] | Email: [EMAIL ADDRESS] | LinkedIn (optional): [PROFILE URL]","Recording only a generic company email (e.g., info@client.com) without a named individual. When the relationship needs urgent attention, there is no specific person to contact.",{"name":304,"plain_english":305,"sample_language":306,"common_mistake":307},"Secondary and escalation contacts","Lists one or two backup contacts — such as a finance manager or operations lead — who should be reached when the primary contact is unavailable or when escalation is required.","Secondary Contact Name: [FIRST NAME] [LAST NAME] | Title: [JOB TITLE] | Phone: [NUMBER] | Email: [EMAIL ADDRESS] | Escalation Contact: [NAME], [TITLE], [EMAIL]","Leaving the escalation contact field blank. When a primary contact leaves the client organization unexpectedly, there is no documented fallback and the business relationship stalls.",{"name":309,"plain_english":310,"sample_language":311,"common_mistake":312},"Communication preferences","Documents the client's preferred method of contact (email, phone, video call, in-person), preferred days and times, and any communication restrictions or requirements.","Preferred Contact Method: [EMAIL / PHONE / VIDEO CALL / IN-PERSON] | Preferred Contact Times: [TIME WINDOW, TIMEZONE] | Communication Restrictions: [E.G., NO CALLS BEFORE 9AM ET] | Language Preference: [LANGUAGE]","Omitting the time zone alongside preferred contact hours. Calling a client two hours outside their stated window because of a time zone error damages trust and can violate contractual service commitments.",{"name":314,"plain_english":315,"sample_language":316,"common_mistake":317},"Relationship owner and account team","Identifies the internal employee responsible for the client relationship and lists any other team members with active access to the account.","Relationship Owner: [EMPLOYEE FULL NAME], [TITLE] | Backup Owner: [EMPLOYEE FULL NAME] | Account Team Members: [NAME, ROLE]; [NAME, ROLE] | Date Assigned: [DATE]","Assigning a single relationship owner with no backup. If that employee is out of office or leaves the company, the client has no documented internal point of contact.",{"name":319,"plain_english":320,"sample_language":321,"common_mistake":322},"Data consent and privacy acknowledgment","Records the client's agreement to the storage and use of their personal information, the stated purpose of processing, and the date and method of consent collection.","The client acknowledges that [COMPANY NAME] will collect and store personal contact information for the purpose of [SERVICE DELIVERY / INVOICING / COMMUNICATIONS]. Consent provided by: [NAME], [TITLE], on [DATE] via [METHOD — email confirmation / signed form / online portal].","Storing client personal data without any documented consent basis. Under GDPR and similar laws, processing personal data without a recorded lawful basis can result in regulatory fines regardless of whether harm occurred.",{"name":324,"plain_english":325,"sample_language":326,"common_mistake":327},"Data retention and deletion terms","States how long the client's contact information will be retained, what triggers a review or deletion, and how the data will be securely disposed of at the end of the retention period.","Client contact data will be retained for [X] years from the date of last active engagement or until the client submits a written deletion request. Upon expiry, data will be [DELETED / ANONYMIZED] in accordance with [COMPANY NAME]'s data retention policy dated [DATE].","Setting no retention period at all and keeping client data indefinitely. Unlimited retention is a compliance violation in most privacy jurisdictions and increases liability exposure in the event of a data breach.",{"name":329,"plain_english":330,"sample_language":331,"common_mistake":332},"Access control and confidentiality","Restricts who within the business may access the client contact record and obligates those with access to treat the information as confidential.","Access to this record is restricted to [ROLE / DEPARTMENT / NAMED INDIVIDUALS]. All personnel with access agree to maintain the confidentiality of the client's personal information and may not share it with third parties without prior written consent from [CLIENT NAME] or as required by law.","Granting blanket company-wide access to client contact records. Wide access increases the risk of unauthorized disclosure and typically fails the 'minimum necessary' standard required by privacy regulations.",{"name":334,"plain_english":335,"sample_language":336,"common_mistake":337},"Client status and engagement notes","Tracks the current status of the client relationship — active, on hold, churned, or prospect — and records key dates and notes relevant to the account.","Client Status: [ACTIVE / ON HOLD / CHURNED / PROSPECT] | Relationship Start Date: [DATE] | Last Contact Date: [DATE] | Contract Renewal Date: [DATE] | Notes: [FREE TEXT]","Treating the notes field as a substitute for a formal CRM or contract management system. Informal free-text notes are not auditable and create compliance gaps when status changes are not timestamped.",{"name":339,"plain_english":340,"sample_language":341,"common_mistake":342},"Amendment and update record","Logs each update made to the contact record — who made the change, what was changed, and when — to maintain an auditable history of the data.","Record Last Updated By: [EMPLOYEE NAME] | Date of Update: [DATE] | Changes Made: [DESCRIPTION OF CHANGE] | Previous Value: [OLD DATA] | Updated Value: [NEW DATA]","Overwriting old contact details without logging the previous values. When a client disputes communications or raises a privacy complaint, an unlogged record offers no evidence of what data was held or when it changed.",[344,349,354,359,364,369,374,379],{"step":345,"title":346,"description":347,"tip":348},1,"Enter the client's legal entity name and account ID","Record the client's full registered legal name — not a nickname or trading name unless the trading name is also noted separately. Assign a unique client ID that matches your invoicing and contract management system.","Cross-check the legal name against the signed service agreement or invoice before entering it to avoid mismatches in your accounting records.",{"step":350,"title":351,"description":352,"tip":353},2,"Capture primary contact details with a named individual","Enter the full name, job title, direct phone number, and business email of the person who handles day-to-day communication. Avoid generic inboxes as the sole contact.","Ask the client to confirm the primary contact at the start of each engagement — organizational changes are common and outdated contacts are one of the most frequent sources of communication failures.",{"step":355,"title":356,"description":357,"tip":358},3,"Add secondary and escalation contacts","Record at least one backup contact and one escalation contact with their names, titles, and direct communication details. These should be real people, not departments.","For enterprise clients, the escalation contact is often a VP or C-suite executive — confirm they have agreed to be listed before adding them.",{"step":360,"title":361,"description":362,"tip":363},4,"Document communication preferences and restrictions","Ask the client directly about preferred contact methods, best times to reach them, and any communication restrictions. Record the client's time zone explicitly alongside any time-based preferences.","Some clients — particularly in regulated industries like healthcare or finance — have specific instructions about which channels may be used for sensitive information. Capture these restrictions in this field.",{"step":365,"title":366,"description":367,"tip":368},5,"Assign a relationship owner and list account team members","Name the internal employee responsible for the account and list any others with active access. Include a backup owner so the record is always actionable.","Review and update the relationship owner field any time there is a staff change — an outdated owner assignment is one of the most common causes of dropped client communication.",{"step":370,"title":371,"description":372,"tip":373},6,"Record data consent with the method and date","Document when and how the client consented to their data being stored — whether via a signed form, email confirmation, or online checkbox. Include the stated purpose of processing at the time consent was given.","Keep the original consent artifact (email, signed document, or portal log) linked to or filed alongside this record. The record alone is not sufficient evidence of consent if the method cannot be verified.",{"step":375,"title":376,"description":377,"tip":378},7,"Set a data retention period and review date","Enter the retention period based on your company's data retention policy and applicable privacy law. Set a calendar reminder for the review date so the record is assessed or deleted on schedule.","For clients in the EU or UK, the retention period should align with the minimum necessary to fulfill the stated purpose — keeping data 'just in case' is not a valid basis under GDPR.",{"step":380,"title":381,"description":382,"tip":383},8,"Obtain the client's signature and file the completed record","Have the client sign the data consent and privacy acknowledgment section before storing their information. File the completed record in a secure, access-controlled location and log the creation date.","Use Business in a Box eSign to timestamp execution and store the signed copy with the client file so it is retrievable during a privacy audit without delay.",[385,389,393,397,401,405],{"mistake":386,"why_it_matters":387,"fix":388},"Storing personal data without a documented consent basis","Under GDPR, PIPEDA, and similar frameworks, processing personal data without a recorded lawful basis is a regulatory violation regardless of whether the client was harmed. Fines can reach €20 million or 4% of global annual turnover under GDPR.","Add a data consent clause to every client contact record and obtain a dated signature or verifiable digital acknowledgment before storing any personal information.",{"mistake":390,"why_it_matters":391,"fix":392},"Recording only a generic company email as the contact","When the client relationship requires urgent attention — a missed payment, a scope dispute, or a contract renewal — a generic inbox like info@ or accounts@ can sit unmonitored for days.","Always record a named individual with a direct email and phone number. Supplement with a generic inbox only as a secondary field.",{"mistake":394,"why_it_matters":395,"fix":396},"Setting no retention period and keeping client data indefinitely","Indefinite retention violates the storage limitation principle in GDPR and similar laws, and substantially increases liability exposure if the data is compromised in a breach years after the client relationship ended.","Define a specific retention period — typically the duration of the contract plus 2–7 years depending on jurisdiction and record type — and schedule a documented review at expiry.",{"mistake":398,"why_it_matters":399,"fix":400},"Granting unrestricted internal access to client contact records","Privacy laws require that personal data be accessed only by personnel who need it to perform their role. Broad access increases breach risk and will fail a regulatory audit under the minimum-necessary standard.","Restrict access to the relationship owner, their backup, and any team members with an active role on the account. Document who has access and review the list at least annually.",{"mistake":402,"why_it_matters":403,"fix":404},"Overwriting contact details without logging the previous values","When a client raises a privacy complaint or disputes a communication, an unlogged record provides no evidence of what data was held, when it changed, or who changed it.","Use the amendment and update record section to log every change with the employee name, date, old value, and new value before overwriting any field.",{"mistake":406,"why_it_matters":407,"fix":408},"Failing to update the relationship owner when staff changes occur","An outdated relationship owner assignment means the client has no active internal point of contact, and critical communications — renewal notices, invoices, escalations — go unmanaged.","Build a staff-offboarding checklist that includes a mandatory step to reassign all client contact records before an employee's departure date.",[410,413,416,419,422,425,428,431,434],{"question":411,"answer":412},"What is a client contact list?","A client contact list is a structured document that records the identifying and communication information for every client or customer a business maintains a relationship with. It typically includes the client's legal name, primary and secondary contact details, communication preferences, data consent acknowledgment, and account status. In a legal and compliance context, it also documents the basis on which personal data is stored and the retention period that applies.\n",{"question":414,"answer":415},"Is a client contact list a legal document?","A client contact list that includes a data consent and privacy acknowledgment clause, signed by the client, functions as a legally significant document in jurisdictions with data protection laws such as GDPR, PIPEDA, and the CCPA. The signed consent section creates a documented record of the lawful basis for processing personal data, which is required by most modern privacy frameworks. Without this element, the list is an operational record only.\n",{"question":417,"answer":418},"Do I need client consent to store contact information?","In most cases, yes — particularly for personal contact details such as direct email addresses, phone numbers, and physical addresses. Under GDPR and similar laws, you need a documented lawful basis for processing, which is most commonly consent, contract performance, or legitimate interest. For clients in the EU, UK, and Canada, consent or a contract-performance basis should be documented in writing before storing personal data. In the US, requirements vary by state, with California's CCPA among the most prescriptive.\n",{"question":420,"answer":421},"How long should I keep client contact records?","Retention periods depend on the applicable privacy law and the purpose of the data. A common approach for service businesses is to retain client contact records for the duration of the contract plus 3–7 years to satisfy potential legal claims, tax requirements, and contract dispute windows. Under GDPR, data should be kept only as long as necessary for the stated purpose. Set a specific expiry date in the record and review it when the client relationship ends.\n",{"question":423,"answer":424},"What is the difference between a client contact list and a CRM?","A client contact list is a structured document — typically a Word or Excel file — that records core contact and consent information in a portable, auditable format. A CRM (Customer Relationship Management) system is software that stores the same data alongside interaction history, pipeline stages, and automated workflows. A contact list is suitable for small businesses and compliance documentation; a CRM is more appropriate for teams managing large volumes of accounts. Both should reflect the same underlying data standards for consent and retention.\n",{"question":426,"answer":427},"Who should have access to our client contact list?","Access should be limited to employees who need the information to perform their role — typically the relationship owner, their backup, and active account team members. Privacy laws including GDPR require a minimum-necessary approach to data access. Granting company-wide access to a list containing personal contact details is both a compliance risk and a security risk. Access rights should be reviewed whenever team membership changes.\n",{"question":429,"answer":430},"What happens if client contact data is breached?","A data breach involving personal contact information triggers notification obligations in most jurisdictions. Under GDPR, you must notify the relevant supervisory authority within 72 hours if the breach is likely to result in risk to individuals, and notify affected data subjects without undue delay if the risk is high. In Canada, PIPEDA requires breach notification when there is a real risk of significant harm. US obligations vary by state. Having documented consent records and an access log substantially reduces regulatory liability after a breach.\n",{"question":432,"answer":433},"Should clients sign the contact list?","Clients should sign or provide a verifiable acknowledgment of the data consent and privacy section, which documents their agreement to the storage and use of their personal information for the stated purpose. A signature on the full contact list is not always required, but a signed or timestamped consent record is strongly recommended for compliance in regulated jurisdictions. Use a consistent method — signed form, email confirmation, or digital acknowledgment — and retain the evidence alongside the record.\n",{"question":435,"answer":436},"Can I use a spreadsheet instead of this template?","A spreadsheet can hold the same data fields, but it typically lacks the consent acknowledgment, privacy terms, access control notation, and amendment log that make a client contact list legally defensible. A structured Word template with a signature block provides a cleaner audit trail and is easier to share with a single client for their review and consent. For large volumes of clients, a spreadsheet or CRM populated using this template's field structure is a practical hybrid approach.\n",[438,442,446,450,454,458],{"industry":439,"icon_asset_id":440,"specifics":441},"Professional Services","industry-professional-services","Law firms, accountants, and consultancies store client PII under strict professional confidentiality obligations, making documented consent and restricted access critical to bar association and regulatory compliance.",{"industry":443,"icon_asset_id":444,"specifics":445},"Healthcare","industry-healthtech","Patient and client contact records intersect with HIPAA in the US and equivalent health-data regulations elsewhere, requiring explicit consent for each communication purpose and strict retention and deletion schedules.",{"industry":447,"icon_asset_id":448,"specifics":449},"Financial Services","industry-fintech","FCA, SEC, and FINRA-regulated firms must maintain auditable client records and document communication preferences to satisfy know-your-client (KYC) and suitability requirements alongside privacy law.",{"industry":451,"icon_asset_id":452,"specifics":453},"Marketing and Advertising Agencies","industry-marketing","Agencies managing client contact data for campaign purposes must document consent for each communication channel — email, SMS, paid retargeting — separately to comply with CAN-SPAM, CASL, and GDPR requirements.",{"industry":455,"icon_asset_id":456,"specifics":457},"Real Estate","industry-real-estate","Agents and brokers handle buyer, seller, and tenant contact information across long transaction timelines, requiring clear retention periods and client-by-client consent records that survive agent turnover.",{"industry":459,"icon_asset_id":460,"specifics":461},"Retail and E-commerce","industry-retail","Customer contact records underpin loyalty programs, post-purchase follow-up, and marketing automation, all of which require a documented lawful basis under GDPR and CCPA to avoid regulatory action.",[463,466,470,473],{"vs":248,"vs_template_id":464,"summary":465},"client-onboarding-form-D13134","A client onboarding form captures information during the initial intake process — scope, service preferences, billing details, and background — to set up a new engagement. A client contact list is an ongoing record of communication details and data consent maintained throughout the relationship. The onboarding form feeds the contact list; they serve different phases of the client lifecycle.",{"vs":467,"vs_template_id":468,"summary":469},"Non-Disclosure Agreement (NDA)","non-disclosure-agreement-nda-D12692","An NDA governs the confidentiality of business information exchanged between parties and creates legal obligations around non-disclosure. A client contact list governs the storage and use of the client's personal contact data by the business. Both protect sensitive information, but an NDA is a bilateral contract while a contact list is primarily an internal compliance record with a client-signed consent section.",{"vs":124,"vs_template_id":471,"summary":472},"service-agreement-D12711","A service agreement defines the scope, fees, deliverables, and terms of a business engagement between provider and client. A client contact list is not a commercial agreement — it is an operational and compliance record. The service agreement may reference the client's data processing terms, but it does not substitute for a separate contact record with documented consent.",{"vs":252,"vs_template_id":474,"summary":475},"D{CLIENT_INFO_SHEET_ID}","A client information sheet is a single-client intake form capturing background, preferences, and business details at the start of a relationship. A client contact list is a multi-client master record designed for ongoing management, access control, and compliance auditing across the full client portfolio. Use an information sheet for individual onboarding and a contact list for portfolio-level management and privacy compliance.",{"use_template":477,"template_plus_review":481,"custom_drafted":485},{"best_for":478,"cost":479,"time":480},"Small businesses and freelancers managing a limited client base in a single jurisdiction","Free","15–30 minutes per client record",{"best_for":482,"cost":483,"time":484},"Businesses handling EU, UK, or Canadian client data, or operating in regulated industries such as healthcare or financial services","$300–$800 for a privacy counsel review of the consent and retention clauses","3–5 business days",{"best_for":486,"cost":487,"time":488},"Enterprises processing high volumes of personal data across multiple jurisdictions, or businesses subject to sector-specific data regulations requiring a bespoke data processing agreement","$1,500–$5,000+","2–4 weeks",[490,495,500,505],{"code":491,"name":492,"flag_asset_id":493,"note":494},"us","United States","flag-us","There is no single federal privacy law governing client contact data in the US. The California Consumer Privacy Act (CCPA) and its amendment, the CPRA, impose consent, disclosure, and deletion rights for California residents. Several other states — including Virginia, Colorado, and Connecticut — have enacted similar laws. Businesses operating nationally should use a consent clause that meets California's standard as the practical baseline.",{"code":496,"name":497,"flag_asset_id":498,"note":499},"ca","Canada","flag-ca","PIPEDA (Personal Information Protection and Electronic Documents Act) requires meaningful consent for the collection, use, and disclosure of personal information in commercial activities. Quebec's Law 25 (Bill 64) imposes additional requirements, including privacy impact assessments and stricter consent standards that took effect in 2023. Clients must be informed of the purpose of data collection at or before the time of collection.",{"code":501,"name":502,"flag_asset_id":503,"note":504},"uk","United Kingdom","flag-uk","The UK GDPR and Data Protection Act 2018 govern personal data processing in the UK following Brexit. The lawful basis for processing must be documented, and data subjects have rights including access, rectification, and erasure. The ICO (Information Commissioner's Office) can impose fines of up to £17.5 million or 4% of global annual turnover for serious violations. Retention periods must be defined and justifiable.",{"code":506,"name":507,"flag_asset_id":508,"note":509},"eu","European Union","flag-eu","GDPR imposes strict requirements on recording, processing, and retaining personal contact data. Consent must be freely given, specific, informed, and unambiguous, and data subjects have the right to withdraw consent at any time. Fines reach €20 million or 4% of global annual turnover. Member states may layer additional requirements — Germany and France, for example, impose sector-specific rules for certain professional relationships. Data transfers outside the EU require adequate safeguards.",[249,468,471,511,512,513,235,514,515,516,257,517],"job-offer-letter-long-D12769","sales-invoice-D383","independent-contractor-agreement-D160","data-privacy-policy-D13465","data-processing-agreement-D13954","client-satisfaction-survey-D1461","vendor-agreement-D13292",{"emit_how_to":200,"emit_defined_term":200},{"primary_folder":520,"secondary_folder":521,"document_type":522,"industry":523,"business_stage":524,"tags":525,"confidence":530},"business-administration","office-administration","form","general","all-stages",[526,527,528,529],"compliance","client-contact-list","customer-management","data-organization",0.85,"\u003Ch2>What is a Client Contact List?\u003C/h2>\n\u003Cp>A \u003Cstrong>Client Contact List\u003C/strong> is a structured business and compliance document that records the identifying information, communication details, data consent, and account status for every client or customer a business maintains a relationship with. Beyond functioning as a simple address book, a properly constructed client contact list documents the lawful basis on which personal data is stored, who within the organization may access it, how long it will be retained, and how updates to the record are logged over time. In jurisdictions with active data protection frameworks — including the EU, UK, Canada, and an increasing number of US states — maintaining this kind of documented, consent-backed record is not optional. It is the baseline evidence a business needs to demonstrate compliance when regulators, clients, or auditors ask how personal information is handled.\u003C/p>\n\u003Ch2>Why You Need This Document\u003C/h2>\n\u003Cp>Without a documented client contact list that includes a signed consent and privacy acknowledgment, your business is simultaneously exposed to operational failure and regulatory risk. On the operational side, undocumented or inconsistently formatted contact records mean the wrong person gets called at the wrong time, renewal notices go to a departed employee, and escalations have nowhere to go when your primary contact is unavailable. On the compliance side, storing personal contact information — even something as routine as an email address and phone number — without a recorded lawful basis is a violation under GDPR, PIPEDA, and the CCPA. A single data breach involving records with no documented consent basis removes your ability to demonstrate you met the standard of care, and supervisory authorities treat the absence of records as evidence of systemic non-compliance rather than an isolated oversight. This template gives you a single document that closes both gaps: an organized, access-controlled contact record your team can rely on day-to-day, and a signed consent and retention clause that satisfies the documentation requirements of every major privacy framework. For the 15 to 30 minutes it takes to complete a record per client, the protection it provides against a regulatory inquiry or a client dispute is disproportionately large.\u003C/p>\n",1781185961463]