[{"data":1,"prerenderedAt":479},["ShallowReactive",2],{"document-checklist-customer-due-diligence-D13916":3},{"document":4,"label":23,"preview":11,"thumb":24,"thumb600":25,"description":5,"descriptionCustom":6,"apiDescription":5,"pages":8,"extension":10,"parents":26,"breadcrumb":30,"related":38,"customDescModule":179,"customdescription":6,"mdFm":180,"mdProseHtml":478},{"description":5,"descriptionCustom":6,"label":7,"pages":8,"size":9,"extension":10,"preview":11,"thumb":12,"svgFrame":13,"seoMetadata":14,"parents":16,"keywords":15},"CHECKLIST CUSTOMER DUE DILIGENCE Customer Due Diligence (CDD) is a critical process to ensure compliance with regulatory standards and safeguard against financial crimes. This checklist outlines the essential steps for effective CDD, from initial customer contact to ongoing monitoring and record-keeping. Gathering Customer Information: Individual Customers Full Name: Date of Birth: Nationality: Residential Address: Mailing Address (if different): Contact Number: Email Address: Identification Type (e.g., Passport, Driver's License): Identification Number: Issuing Country/Authority: Expiry Date of Identification Document: Corporate Customers Company Name: Registration Number: Country of Incorporation: Registered Address: Business Address (if different): Nature of Business: Date of Incorporation: Contact Number: Email Address: Website (if any): Directors' Names and Details: Ultimate Beneficial Owners (UBOs) Names and Details: Shareholding Structure: Identity Verification: Verify Identity Documents Document Verification (type of document, number, expiration date) Biometric Verification (if applicable) Verify Address Utility Bill Bank Statement Lease Agreement Additional Verification (if needed): Biometric Authentication Passive Liveness Detection Risk Assessment: Customer Type (Individual/Business): Customer Segment (Retail/Corporate): Industry: Expected Account Activity (Transaction Types, Volumes, and Values): Source of Funds: Purpose of the Account: Geographical Risk (Customer's Country of Origin/Operation): Any High-Risk Indicators (e.g., PEP, sanctions, negative media): Risk Profile Determination (Low, Medium, High): Enhanced Due Diligence (EDD) for High-Risk Customers:",null,"Checklist Customer Due Diligence","4",513,"doc","https://templates.business-in-a-box.com/imgs/1000px/checklist-customer-due-diligence-D13916.png","https://templates.business-in-a-box.com/imgs/250px/13916.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#13916.xml",{"title":15,"description":6},"checklist customer due diligence",[17,20],{"label":18,"url":19},"Business Plan Kit","/templates/business-plan-kit/",{"label":21,"url":22},"Business Procedures","/templates/business-procedures/","Checklist Customer Due Diligence 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Report","/template/due-diligence-report-D13515","https://templates.business-in-a-box.com/imgs/250px/13515.png",{"label":52,"url":53,"thumb":54,"extension":10},"Checklist Customer Onboarding","/template/checklist-customer-onboarding-D13615","https://templates.business-in-a-box.com/imgs/250px/13615.png",{"label":56,"url":57,"thumb":58,"extension":10},"Acquisition of Common Shares Documents Request for Due Diligence","/template/acquisition-of-common-shares-documents-request-for-due-diligence-D5162","https://templates.business-in-a-box.com/imgs/250px/5162.png",{"label":60,"url":61,"thumb":62,"extension":10},"Checklist To Improve Customer Service","/template/checklist-to-improve-customer-service-D1274","https://templates.business-in-a-box.com/imgs/250px/1274.png",{"label":64,"url":65,"thumb":66,"extension":10},"Credit Extension to Past Due Preferred Customer","/template/credit-extension-to-past-due-preferred-customer-D257","https://templates.business-in-a-box.com/imgs/250px/257.png",{"label":68,"url":69,"thumb":70,"extension":10},"Private Placement_due Diligence Requisition List","/template/private-placement_due-diligence-requisition-list-D5169","https://templates.business-in-a-box.com/imgs/250px/5169.png",{"label":72,"url":73,"thumb":74,"extension":10},"Customer Complaint Resolution Policy","/template/customer-complaint-resolution-policy-D13644","https://templates.business-in-a-box.com/imgs/250px/13644.png",{"label":76,"url":77,"thumb":78,"extension":10},"Customer Service Policy","/template/customer-service-policy-D13261","https://templates.business-in-a-box.com/imgs/250px/13261.png",{"label":80,"url":81,"thumb":82,"extension":10},"Customer Data Protection Policy","/template/customer-data-protection-policy-D13645","https://templates.business-in-a-box.com/imgs/250px/13645.png",{"label":84,"url":85,"thumb":86,"extension":10},"Request for Customer Feedback","/template/request-for-customer-feedback-D1305","https://templates.business-in-a-box.com/imgs/250px/1305.png",{"description":88,"descriptionCustom":6,"label":89,"pages":90,"size":9,"extension":10,"preview":91,"thumb":92,"svgFrame":93,"seoMetadata":94,"parents":96,"keywords":95,"url":103},"NON-DISCLOSURE AGREEMENT (NDA) This Non-Disclosure Agreement (the \"Agreement\") is made and effective [DATE], BETWEEN: [YOUR COMPANY NAME] (the \"Disclosing Party\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [RECEIVING PARTY NAME] (the \"Receiving Party\"), an individual with his main address located at OR a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] WHEREAS, Receiving Party has been or will be engaged in the performance of work on [DESCRIBE]; and in connection therewith will be given access to certain confidential and proprietary information; and WHEREAS, Receiving Party and Disclosing Party wish to evidence by this Agreement the manner in which said confidential and proprietary material will be treated. NOW, THEREFORE, it is agreed as follows: NON-DISCLOSURE OF CONFIDENTIAL INFORMATION Both Parties understand and agree that each Party may have access to the confidential information of the other party. For the purposes of this Agreement, \"Confidential Information\" means proprietary and confidential information about the Disclosing Party's (or it's suppliers') business or activities. Such information includes all business, financial, technical, and other information marked or designated by such Party as \"confidential\" or \"proprietary.\" Confidential Information also includes information which, by the nature of the circumstances surrounding the disclosure, ought in good faith to be treated as confidential. For the purposes of this Agreement, Confidential Information does not include: Information that is currently in the public domain or that enters the public domain after the signing of this Agreement. Information a Party lawfully receives from a third Party without restriction on disclosure and without breach of a non-disclosure obligation. Information that the Receiving Party knew prior to receiving any Confidential Information from the Disclosing Party. Information that the Receiving Party independently develops without reliance on any Confidential Information from the Disclosing Party. Each Party agrees that it will not disclose to any third Party or use any Confidential Information disclosed to it by the other Party except when expressly permitted in writing by the other Party. Each Party also agrees that it will take all reasonable measures to maintain the confidentiality of all Confidential Information of the other Party in its possession or control. TERM The term of this Agreement is [number] of [years/months] from the date of execution by both Parties. TITLE The Receiving Party agrees that all Confidential Information furnished by the Disclosing Party shall remain the sole property of the Disclosing Party. DISCLAIMER","Non Disclosure Agreement Nda","3","https://templates.business-in-a-box.com/imgs/1000px/non-disclosure-agreement-nda-D12692.png","https://templates.business-in-a-box.com/imgs/250px/12692.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12692.xml",{"title":95,"description":6},"non disclosure agreement nda",[97,100],{"label":98,"url":99},"Legal Agreements","business-legal-agreements",{"label":101,"url":102},"Confidentiality Agreements","confidentiality-agreement","/template/non-disclosure-agreement-nda-D12692",{"description":105,"descriptionCustom":6,"label":106,"pages":107,"size":108,"extension":10,"preview":109,"thumb":110,"svgFrame":111,"seoMetadata":112,"parents":113,"keywords":117,"url":118},"INDEPENDENT CONTRACTOR AGREEMENT This Independent Contractor Agreement (\"Agreement\") is made and effective [Date], BETWEEN: [INDEPENDENT CONTRACTOR NAME] (the \"Independent Contractor\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [YOUR COMPANY NAME] (the \"Company\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] RECITALS Independent Contractor is engaged in providing [Describe] business services, its Employer Tax I.D. Number is [Insert], and its Business License Number is [insert]. Independent Contractor has complied with all Federal, State, and local laws regarding business permits, sales permits, licenses, reporting requirements, tax withholding requirements, and other legal requirements of any kind that may be required to carry out said business and the Scope of Work which is to be performed as an Independent Contractor pursuant to this Agreement. Independent Contractor is or remains open to conducting similar tasks or activities for clients other than the Company and holds themselves out to the public to be a separate business entity. Company desires to engage and contract for the services of the Independent Contractor to perform certain tasks as set forth below. Independent Contractor desires to enter into this Agreement and perform as an independent contractor for the company and is willing to do so on the terms and conditions set forth below. NOW, THEREFORE, in consideration of the above recitals and the mutual promises and conditions contained in this Agreement, the Parties agree as follows: TERMS This Agreement shall be effective commencing [Date], and shall continue until terminated at the completion of the Scope of Work which shall occur no later than [Date] or by either party as otherwise provided herein. STATUS OF INDEPENDENT CONTRACTOR This Agreement does not constitute a hiring by either party. It is the parties intentions that Independent Contractor shall have an independent contractor status and not be an employee for any purposes, including, but not limited to, [laws]. Independent Contractor shall retain sole and absolute discretion in the manner and means of carrying out their activities and responsibilities under this Agreement. This Agreement shall not be considered or construed to be a partnership or joint venture, and the Company shall not be liable for any obligations incurred by Independent Contractor unless specifically authorized in writing. Independent Contractor shall not act as an agent of the Company, ostensibly or otherwise, nor bind the Company in any manner, unless specifically authorized to do so in writing. TASKS, DUTIES, AND SCOPE OF WORK Independent Contractor agrees to devote as much time, attention, and energy as necessary to complete or achieve the following: [Describe]. The above to be referred to in this Agreement as the \"Scope of Work\". It is expected that the Scope of Work will completed by [Date]. Independent Contractor shall additionally perform any and all tasks and duties associated with the Scope of Work set forth above, including but not limited to, work being performed already or related change orders. Independent Contractor shall not be entitled to engage in any activities which are not expressly set forth by this Agreement. The books and records related to the Scope of Work set forth in this Agreement shall be maintained by the Independent Contractor at the Independent Contractor's principal place of business and open to inspection by Company during regular working hours. Documents to which Company will be entitled to inspect include, but are not limited to, any and all contract documents, change orders/purchase orders and work authorized by Independent Contractor or Company on existing or potential projects related to this Agreement. Independent Contractor shall be responsible to the management and directors of Company, but Independent Contractor will not be required to follow or establish a regular or daily work schedule. Supply all necessary equipment, materials and supplies. Independent Contractor will not rely on the equipment or offices of Company for completion of tasks and duties set forth pursuant to this Agreement. Any advice given Independent Contractors regarding the scope of work shall be considered a suggestion only, not an instruction. Company retains the right to inspect, stop, or alter the work of Independent Contractor to assure its conformity with this Agreement. ASSURANCE OF SERVICES Independent Contractor will assure that the following individuals (the \"Key Employees\") will be available to perform, and will perform, the Services hereunder until they are completed (identify by title and name as applicable): [Name of Key Employee, Title] [Name of Key Employee, Title] The Key Employees may be changed only with the prior written approval of the Company, which approval shall not be unreasonably withheld. COMPENSATION Independent Contractor shall be entitled to compensation for performing those tasks and duties related to the Scope of Work as follows: [Describe] Such compensation shall become due and payable to Independent Contractor in the following time, place, and manner: [Describe] NOTICE CONCERNING WITHHOLDING OF TAXES Independent Contractor recognizes and understands that it will receive a [specify tax] statement and related tax statements, and will be required to file corporate and/or individual tax returns and to pay taxes in accordance with all provisions of applicable Federal and State law. Independent Contractor hereby promises and agrees to indemnify the Company for any damages or expenses, including attorney's fees, and legal expenses, incurred by the Company as a result of independent contractor's failure to make such required payments. AGREEMENT TO WAIVE RIGHTS TO BENEFITS Independent Contractor hereby waives and foregoes the right to receive any benefits given by Company to its regular employees, including, but not limited to, health benefits, vacation and sick leave benefits, profit sharing plans, etc. This waiver is applicable to all non-salary benefits which might otherwise be found to accrue to the Independent Contractor by virtue of their services to Company, and is effective for the entire duration of Independent Contractor's agreement with Company. This waiver is effective independently of Independent Contractor's employment status as adjudged for taxation purposes or for any other purpose. Neither this Agreement, nor any duties or obligations under this Agreement may be assigned by either party without the consent of the other. TERMINATION This Agreement may be terminated prior to the completion or achievement of the Scope of Work by either party giving [number] days written notice. Such termination shall not prejudice any other remedy to which the terminating party may be entitled, either by law, in equity, or under this Agreement. NON-DISCLOSURE OF TRADE SECRETS, CUSTOMER LISTS AND OTHER PROPRIETARY INFORMATION Independent Contractor agrees not to disclose or communicate, in any manner, either during or after Independent Contractor's agreement with Company, information about Company, its operations, clientele, or any other information, that relate to the business of Company including, but not limited to, the names of its customers, its marketing strategies, operations, or any other information of any kind which would be deemed confidential, a trade secret, a customer list, or other form of proprietary information of Company. Independent Contractor acknowledges that the above information is material and confidential and that it affects the profitability of Company. ","Independent Contractor Agreement","6",62,"https://templates.business-in-a-box.com/imgs/1000px/independent-contractor-agreement-D160.png","https://templates.business-in-a-box.com/imgs/250px/160.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#160.xml",{"title":6,"description":6},[114],{"label":115,"url":116},"Consultant & Contractors","consulting-contractor-business","independent contractor agreement","/template/independent-contractor-agreement-D160",{"description":120,"descriptionCustom":6,"label":121,"pages":107,"size":9,"extension":10,"preview":122,"thumb":123,"svgFrame":124,"seoMetadata":125,"parents":127,"keywords":126,"url":130},"SERVICE AGREEMENT This SERVICE AGREEMENT (\"Agreement\") is effective [DATE], BETWEEN: [COMPANY NAME] (the \"Contractor\"), a company organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [COMPANY NAME] (the \"Customer\"), a company organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] (The Contractor and the Customer shall be individually referred to as a \"Party\" and collectively referred to as the \"Parties\", as the context may require). WHEREAS A. Contractor has experience and expertise in [DESCRIBE EXPERIENCE AND SERVICE]. B. Customer desires to have Contractor provide services for them. C. Contractor desires to provide services to Customer on the terms and conditions set forth herein (the \"Services\"). NOW THEREFORE, in consideration of the above recitals, the representations, warranties, and agreements contained in this Agreement and for other good and valuable consideration, the receipt and adequacy of which are now acknowledged, the Parties agree as follows: SERVICES PROVIDED Beginning on upon agreement to this contract, [CONTRACTOR] will provide to [CUSTOMER] the following service (collectively, the /Services\"): Description of the project: [DESCRIBE THE SERVICE REQUIRED]. SCOPE OF WORK Contractor agrees to provide Services pursuant to the Scope of Work set forth in Exhibit A attached hereto (the \"Scope of Work\"). TERM Unless both parties mutually agree on an extension, this contract will automatically terminate on [SPECIFY]. PERFORMANCE The parties agree to do everything possible to ensure that the terms of this Agreement take effect. PAYMENT FOR SERVICES In exchange for the Services rendered, a payment of [SPECIFY] will be made to the Contractor upon completion of the scheduled Services described in this Contract. If an invoice is not paid on the due date, interest will be added to the current balance. These amounts shall be payable, and the Customer shall pay all overdue amounts at the lesser of [SPECIFY] per cent per annum or the maximum percentage permitted by applicable law. Or Customer will pay Contractor as follows: [SPECIFY]. DELIVERY OF SERVICES The Contractor will exercise due diligence in the provision of services. However, the Customer acknowledges that the indicated delivery times and other payment milestones listed in Scope of Work are estimates and do not constitute final delivery dates. SECURITY The Contractor must make reasonable security arrangement to protect Material from unauthorized access, collection, use, alteration or disposal. OWNERSHIP RIGHT The Customer shall hold the copyright for the agreed version of the Services as delivered, and the Customer's copyright notice may be displayed in the final version. All works, ideas, discoveries, inventions, patents, products or other information that may be protected by copyright (collectively, the \"Work Product\" developed in whole or in part by the Contractor in connection with the Services, shall be the exclusive property of the Customer. Upon request, the Contractor shall execute all documents necessary to confirm or perfect the exclusive ownership of the Customer's \"Work Product\". The Contractor retains exclusive rights to pre-existing materials used in the Customer's projects. The Customer shall not have the right to reuse, resell or otherwise transfer material belonging to the contractor or third parties. The Contractor reserves the right to use the finished public product as an example of a product. RETURN OF PROPERTY Upon the expiry or termination of this Agreement, the Contractor will return to the Customer any property, documentation, records or Confidential Information which is the property of the Customer. COMPENSATION For all services rendered by the Contractor under this Agreement, the Customer shall indemnify the Contractor. In the event that the Customer fails to make any of the payments mentioned, the Contractor shall have the right, but shall not be obliged, to exercise any of the following remedies: ","Service Agreement","https://templates.business-in-a-box.com/imgs/1000px/service-agreement-D12711.png","https://templates.business-in-a-box.com/imgs/250px/12711.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12711.xml",{"title":126,"description":6},"service agreement",[128,129],{"label":98,"url":99},{"label":98,"url":99},"/template/service-agreement-D12711",{"description":132,"descriptionCustom":6,"label":133,"pages":90,"size":9,"extension":10,"preview":134,"thumb":135,"svgFrame":136,"seoMetadata":137,"parents":139,"keywords":138,"url":146},"INFORMATION SECURITY POLICY PURPOSE The purpose of this Information Security Policy is to establish guidelines and procedures for safeguarding [COMPANY NAME]'s sensitive information, data, and resources. This Policy aims to ensure the confidentiality, integrity, and availability of information assets and protect against unauthorized access, use, disclosure, and breaches. SCOPE This Policy applies to all employees, contractors, vendors, and third-party entities who access, handle, or manage [COMPANY NAME]'s information systems, networks, applications, and data. INFORMATION CLASSIFICATION Data Classification: Information assets will be classified based on their sensitivity and criticality into categories such as \"Confidential,\" \"Internal Use Only,\" and \"Public.\" Handling Procedures: Different handling procedures and security controls will apply to each classification level. ACCESS CONTROL User Authentication: Access to systems and data will require strong authentication methods, including passwords, biometrics, and multi-factor authentication (MFA). Least Privilege: Users will be granted access privileges based on the principle of least privilege, meaning they will have access only to the information and systems necessary to perform their roles. DATA PROTECTION Encryption: Sensitive data in transit and at rest will be encrypted using strong encryption algorithms. Data Loss Prevention (DLP): DLP measures will be implemented to prevent the unauthorized transmission or sharing of sensitive data outside the organization. Data Retention: Data will be retained in compliance with legal and regulatory requirements. 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Total each column once you conclude the evaluation. Add up the columns to arrive at a total. Compare that total against the totals of similar vendors to gauge the vendor's performance. Date: Prepared By: Evaluation # Title: ","Vendor Evaluation","1","https://templates.business-in-a-box.com/imgs/1000px/vendor-evaluation-D108.png","https://templates.business-in-a-box.com/imgs/250px/108.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#108.xml",{"title":155,"description":6},"vendor evaluation",[157,159],{"label":18,"url":158},"business-plan-kit",{"label":160,"url":161},"Administration","business-administration","/template/vendor-evaluation-D108",{"description":164,"descriptionCustom":6,"label":164,"pages":150,"size":9,"extension":165,"preview":166,"thumb":167,"svgFrame":168,"seoMetadata":169,"parents":171,"keywords":170,"url":178},"Vendor Risk Assessment","xls","https://templates.business-in-a-box.com/imgs/1000px/vendor-risk-assessment-D12816.png","https://templates.business-in-a-box.com/imgs/250px/12816.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12816.xml",{"title":170,"description":6},"vendor risk assessment",[172,175],{"label":173,"url":174},"Production & Operations","production-operations",{"label":176,"url":177},"Shipping","shipping","/template/vendor-risk-assessment-D12816",false,{"seo":181,"reviewer":194,"quick_facts":198,"at_a_glance":200,"personas":204,"variants":229,"glossary":251,"fields":282,"how_to_fill":328,"common_mistakes":364,"faqs":381,"industries":406,"comparisons":423,"diy_vs_pro":438,"related_template_ids_curated":451,"schema":463,"classification":465},{"meta_title":182,"meta_description":183,"primary_keyword":184,"secondary_keywords":185},"Customer Due Diligence Checklist Template (Free Word)","Free customer due diligence checklist template to verify client identity, assess risk, and meet KYC and AML compliance requirements. Used in 190+ countries. Free Word and PDF download.","customer due diligence checklist",[186,187,188,189,190,191,192,193],"customer due diligence checklist template","cdd checklist template","kyc due diligence checklist","client due diligence form","aml customer due diligence checklist","know your customer checklist","customer verification checklist template","due diligence form free download",{"name":195,"credential":196,"reviewed_date":197},"Bruno Goulet","CEO, Business in a Box","2026-05-02",{"difficulty":199,"legal_review_recommended":179,"signature_required":179},"easy",{"what_it_is":201,"when_you_need_it":202,"whats_inside":203},"A Customer Due Diligence (CDD) Checklist is a structured form businesses use to collect, verify, and record key information about a customer before entering into a business relationship. This free Word download gives you a ready-to-use checklist you can edit online and export as PDF to support KYC (Know Your Customer) compliance, AML screening, and internal risk assessment processes.\n","Use it when onboarding a new client or customer, especially in financial services, professional services, or any regulated industry where verifying identity and assessing risk exposure is a legal or operational requirement. It is also used during periodic reviews of existing customer relationships.\n","Customer identification fields, beneficial ownership details, business activity and source-of-funds verification, risk classification, document collection log, sanctions and PEP screening results, and sign-off fields for the reviewing staff member.\n",[205,209,213,217,221,225],{"title":206,"use_case":207,"icon_asset_id":208},"Compliance officers","Standardizing the KYC and AML onboarding process across the organization","persona-compliance-officer",{"title":210,"use_case":211,"icon_asset_id":212},"Financial services firms","Meeting regulatory CDD requirements before opening accounts or executing transactions","persona-financial-services",{"title":214,"use_case":215,"icon_asset_id":216},"Accounting and law firms","Verifying client identity and source of funds before accepting an engagement","persona-lawyer",{"title":218,"use_case":219,"icon_asset_id":220},"Real estate professionals","Screening buyers and sellers for AML compliance on high-value property transactions","persona-real-estate-agent",{"title":222,"use_case":223,"icon_asset_id":224},"Small business owners","Screening high-value or international clients before extending credit or services","persona-small-business-owner",{"title":226,"use_case":227,"icon_asset_id":228},"Operations and risk managers","Maintaining an auditable customer verification record for internal and external review","persona-operations-director",[230,234,237,240,243,247],{"situation":231,"recommended_template":232,"slug":233},"Onboarding an individual retail customer with standard risk profile","Standard CDD Checklist","checklist-customer-due-diligence-D13916",{"situation":235,"recommended_template":236,"slug":233},"Onboarding a high-net-worth or high-risk customer requiring deeper scrutiny","Enhanced Due Diligence Checklist",{"situation":238,"recommended_template":239,"slug":233},"Onboarding a corporate entity with complex ownership structure","Business Customer Due Diligence Form",{"situation":241,"recommended_template":242,"slug":233},"Screening a prospective supplier or vendor rather than a customer","Vendor Due Diligence Checklist",{"situation":244,"recommended_template":245,"slug":246},"Periodic review of an existing customer relationship","Customer Review and Re-Verification Form","customer-feedback-form-D12790",{"situation":248,"recommended_template":249,"slug":250},"Assessing a potential merger or acquisition target","M&A Due Diligence Checklist","how-to-conduct-a-merger-or-acquisition-D12968",[252,255,258,261,264,267,270,273,276,279],{"term":253,"definition":254},"Customer Due Diligence (CDD)","The process of identifying and verifying a customer's identity and assessing the risk they pose before and during a business relationship.",{"term":256,"definition":257},"Know Your Customer (KYC)","A regulatory requirement for businesses — particularly in financial services — to verify the identity of clients and understand the nature of their activity.",{"term":259,"definition":260},"Anti-Money Laundering (AML)","A set of laws, regulations, and procedures designed to prevent criminals from disguising illegally obtained funds as legitimate income.",{"term":262,"definition":263},"Beneficial Owner","The natural person who ultimately owns or controls a legal entity, typically defined as anyone holding 25% or more of its shares or voting rights.",{"term":265,"definition":266},"Politically Exposed Person (PEP)","An individual who holds or has held a prominent public position — such as a government official or senior military officer — and who is considered higher risk for bribery and corruption.",{"term":268,"definition":269},"Sanctions Screening","The process of checking a customer's name and details against government-maintained lists of sanctioned individuals, entities, and countries.",{"term":271,"definition":272},"Risk Classification","A rating — typically low, medium, or high — assigned to a customer based on their identity, business activity, geographic location, and transaction profile.",{"term":274,"definition":275},"Source of Funds","The origin of the money a customer uses in a specific transaction, distinct from source of wealth, which covers the broader accumulation of their assets.",{"term":277,"definition":278},"Enhanced Due Diligence (EDD)","A deeper level of customer verification applied to high-risk customers, PEPs, or those from high-risk jurisdictions, requiring additional documentation and senior approval.",{"term":280,"definition":281},"Ongoing Monitoring","The continuous review of a customer's transactions and profile after onboarding to detect activity that is inconsistent with the established risk assessment.",[283,288,293,298,303,308,313,318,323],{"name":284,"plain_english":285,"sample_language":286,"common_mistake":287},"Customer identification","Full legal name, date of birth (for individuals) or registration number (for entities), nationality, and contact details.","Full Name: [CUSTOMER FULL NAME] | DOB / Registration No.: [DATE / NUMBER] | Nationality / Country of Incorporation: [COUNTRY] | Address: [ADDRESS]","Recording only a trading name instead of the full legal name — this makes sanctions screening unreliable and creates identity mismatches in audit records.",{"name":289,"plain_english":290,"sample_language":291,"common_mistake":292},"Identity verification documents","A log of the government-issued documents collected to verify the customer's identity, including document type, reference number, expiry date, and verification method.","Document Type: [PASSPORT / DRIVER'S LICENSE / NATIONAL ID] | Reference No.: [NUMBER] | Expiry Date: [DATE] | Verified By: [ORIGINAL / CERTIFIED COPY / ELECTRONIC]","Accepting an expired document and not flagging it — expired ID fails most regulatory standards and will be cited in a compliance audit.",{"name":294,"plain_english":295,"sample_language":296,"common_mistake":297},"Beneficial ownership","For corporate customers, the names and ownership percentages of all individuals who ultimately own or control 25% or more of the entity.","Beneficial Owner Name: [NAME] | Ownership %: [X]% | ID Verified: [YES / NO] | Verification Date: [DATE]","Stopping at the first corporate layer without tracing ownership through holding companies — regulators expect the natural person at the end of the chain to be identified.",{"name":299,"plain_english":300,"sample_language":301,"common_mistake":302},"Business activity and purpose of relationship","A brief description of the customer's business activities and the specific purpose for which they are engaging your services.","Business Activity: [DESCRIPTION] | Purpose of Relationship: [DESCRIPTION] | Estimated Annual Transaction Volume: $[AMOUNT]","Leaving this field blank or writing 'general business' — without a documented purpose, any transaction that deviates from the norm cannot be flagged as unusual.",{"name":304,"plain_english":305,"sample_language":306,"common_mistake":307},"Source of funds and source of wealth","Documents where the money used in transactions comes from and, for higher-risk customers, how the customer's overall wealth was accumulated.","Source of Funds: [SALARY / BUSINESS REVENUE / INVESTMENT PROCEEDS / OTHER — SPECIFY] | Source of Wealth (if applicable): [DESCRIPTION] | Supporting Documentation: [LIST]","Treating source of funds and source of wealth as interchangeable — they are distinct concepts and both may be required for high-risk or PEP customers.",{"name":309,"plain_english":310,"sample_language":311,"common_mistake":312},"Sanctions and PEP screening","Records the outcome of screening the customer against sanctions lists (OFAC, UN, EU) and PEP databases, including the date screened and the lists checked.","Sanctions Lists Checked: [OFAC / UN / EU / HMT / OTHER] | Screening Date: [DATE] | Result: [CLEAR / MATCH — DETAILS ATTACHED] | PEP Status: [YES / NO]","Performing screening only at onboarding and not re-screening periodically — customers can be added to sanctions lists after the initial check.",{"name":314,"plain_english":315,"sample_language":316,"common_mistake":317},"Risk classification","The overall risk rating assigned to the customer — low, medium, or high — based on all collected information, with a brief justification.","Risk Rating: [LOW / MEDIUM / HIGH] | Justification: [BRIEF DESCRIPTION] | Enhanced Due Diligence Required: [YES / NO]","Assigning a low-risk rating to every customer by default rather than applying objective criteria — this defeats the purpose of the checklist and creates regulatory exposure.",{"name":319,"plain_english":320,"sample_language":321,"common_mistake":322},"Supporting documents log","A checklist of all documents collected from the customer, with checkboxes confirming each item has been received, reviewed, and filed.","Government-issued ID: [RECEIVED / PENDING] | Proof of Address: [RECEIVED / PENDING] | Company Registration: [RECEIVED / PENDING] | Financial Statements: [RECEIVED / PENDING]","Marking documents as received before physically reviewing them — a common shortcut that means non-compliant or fraudulent documents pass unchecked.",{"name":324,"plain_english":325,"sample_language":326,"common_mistake":327},"Reviewer sign-off and date","The name, title, and signature of the staff member who completed the checklist, plus the date of completion and any escalation notes.","Completed By: [STAFF NAME] | Title: [TITLE] | Date: [DATE] | Escalated to Compliance Manager: [YES / NO] | Notes: [ANY FOLLOW-UP ACTIONS]","Leaving the sign-off blank when the review was conducted verbally — an unsigned checklist is not an auditable record and provides no evidentiary protection.",[329,334,339,344,349,354,359],{"step":330,"title":331,"description":332,"tip":333},1,"Collect the customer's legal identity information","Record the customer's full legal name, date of birth or registration number, nationality, and address. For corporate customers, obtain the registered entity name and jurisdiction of incorporation.","Cross-reference the name against the identity document before entering it — even small spelling discrepancies can trigger false positives in screening.",{"step":335,"title":336,"description":337,"tip":338},2,"Request and verify identity documents","Obtain government-issued photo ID for individuals and company registration documents for entities. Log the document type, reference number, and expiry date. Note whether you verified the original, a certified copy, or used an electronic verification service.","Check the expiry date before accepting any document — expired IDs fail most regulatory standards regardless of the customer's apparent legitimacy.",{"step":340,"title":341,"description":342,"tip":343},3,"Identify all beneficial owners","For corporate customers, trace ownership to the natural person(s) who ultimately hold 25% or more of shares or voting rights. Record each person's name and ownership percentage, and verify their identity separately.","Request a corporate structure chart for any customer with more than two layers of ownership — it speeds up beneficial owner mapping significantly.",{"step":345,"title":346,"description":347,"tip":348},4,"Document business activity and purpose","Record what the customer's business does and the specific reason they are engaging your services. Note the expected volume and nature of transactions.","Be specific enough that a colleague unfamiliar with the customer could identify an out-of-pattern transaction six months from now.",{"step":350,"title":351,"description":352,"tip":353},5,"Run sanctions and PEP screening","Screen the customer's name and any beneficial owners against OFAC, UN, EU, and any jurisdiction-specific lists. Record the date, lists checked, and outcome. Note PEP status separately.","Screen beneficial owners individually, not just the entity name — sanctions often target the person, not the company they control.",{"step":355,"title":356,"description":357,"tip":358},6,"Assign a risk classification","Apply your organization's risk criteria to rate the customer low, medium, or high. Document the factors that drove the rating. Flag high-risk customers for enhanced due diligence and senior sign-off.","Geographic location, business type, and transaction volume are the three most predictive risk factors — weight them explicitly in your criteria.",{"step":360,"title":361,"description":362,"tip":363},7,"Log supporting documents and complete the sign-off","Check off each document received in the supporting documents log. Have the reviewing staff member sign and date the completed checklist. Note any follow-up actions or escalations.","File the completed checklist and all supporting documents together in a single record — fragmented files are a common finding in regulatory audits.",[365,369,373,377],{"mistake":366,"why_it_matters":367,"fix":368},"Screening only the entity, not beneficial owners","Sanctions and PEP designations typically target individuals, not the companies they own. Screening only the entity name misses the exposure that regulators are looking for.","Screen every beneficial owner who holds 25% or more individually, and document each screening result separately in the checklist.",{"mistake":370,"why_it_matters":371,"fix":372},"Accepting expired identity documents","An expired ID does not satisfy most regulatory identity verification standards and will be flagged immediately in a compliance audit or enforcement review.","Check document expiry dates before recording them as verified, and establish a policy requiring a valid, in-date document before onboarding proceeds.",{"mistake":374,"why_it_matters":375,"fix":376},"Assigning low risk to every customer by default","A risk classification that never results in medium or high ratings signals to regulators that the process is not functioning — and offers no protection if a customer turns out to be involved in financial crime.","Apply documented, objective criteria for each rating level and review the distribution of risk ratings periodically to confirm it reflects a realistic spread.",{"mistake":378,"why_it_matters":379,"fix":380},"Completing the checklist after the relationship has already started","Due diligence conducted after onboarding is retroactive, not preventive, and typically does not satisfy regulatory requirements that CDD be completed before the relationship commences.","Make checklist completion a hard prerequisite to account opening, contract execution, or first transaction — not a task to catch up on afterward.",[382,385,388,391,394,397,400,403],{"question":383,"answer":384},"What is customer due diligence?","Customer due diligence (CDD) is the process of identifying and verifying who a customer is, understanding the nature of their business, and assessing the risk they pose before entering into a business relationship. It is a core component of KYC (Know Your Customer) compliance and is required by AML regulations in most jurisdictions for financial services, professional services, and other regulated industries.\n",{"question":386,"answer":387},"Who is required to perform customer due diligence?","Financial institutions, banks, accountants, lawyers, real estate agents, money service businesses, and other regulated professionals are typically required by law to perform CDD on their customers. Requirements vary by jurisdiction and industry, but the underlying obligation — verify who you are doing business with — applies broadly across regulated sectors.\n",{"question":389,"answer":390},"What documents are typically collected for CDD?","For individual customers: a government-issued photo ID (passport or driver's license) and proof of address (utility bill or bank statement dated within 90 days). For corporate customers: company registration certificate, articles of incorporation, ownership structure, and identification documents for each beneficial owner. Higher-risk customers may require financial statements or source-of-funds documentation.\n",{"question":392,"answer":393},"What is the difference between standard and enhanced due diligence?","Standard CDD applies to customers with a normal risk profile and involves identity verification, beneficial ownership identification, and basic risk assessment. Enhanced due diligence (EDD) is required for high-risk customers — including PEPs, customers from high-risk jurisdictions, or those with complex ownership structures — and involves deeper document collection, senior management approval, and more frequent ongoing monitoring.\n",{"question":395,"answer":396},"How often should customer due diligence be repeated?","CDD should be repeated whenever there is a material change in the customer's profile — such as a change in ownership, business activity, or transaction patterns — and on a periodic schedule based on risk classification. Low-risk customers are typically reviewed every 3–5 years; high-risk customers may require annual or even more frequent review.\n",{"question":398,"answer":399},"What is a beneficial owner and why does it matter for CDD?","A beneficial owner is the natural person who ultimately owns or controls a legal entity, typically anyone with 25% or more of shares or voting rights. Identifying beneficial owners matters because criminals frequently use corporate structures to obscure their identity. Regulators require CDD to pierce those layers and identify the real individual behind the entity.\n",{"question":401,"answer":402},"Can I use a checklist template to meet regulatory CDD requirements?","A well-structured CDD checklist template covers the core data points required by most regulatory frameworks and provides an auditable record of the verification process. However, your organization's specific obligations depend on your industry, jurisdiction, and regulator. Consider having a compliance professional review your process to confirm it meets the applicable standards before relying on it in a regulated context.\n",{"question":404,"answer":405},"What happens if customer due diligence is not performed?","Failing to perform adequate CDD can result in regulatory fines, suspension of operating licenses, reputational damage, and in serious cases, personal liability for compliance officers or senior management. Regulated firms have faced fines running into the tens of millions for systemic CDD failures, even where no actual money laundering was proven.\n",[407,411,415,419],{"industry":408,"icon_asset_id":409,"specifics":410},"Financial Services","industry-fintech","CDD is a regulatory baseline for account opening, loan origination, and transaction processing — with enhanced screening triggered by transaction thresholds.",{"industry":412,"icon_asset_id":413,"specifics":414},"Legal and Accounting","industry-professional-services","Solicitors and accountants in most jurisdictions must complete CDD before accepting a new client matter, particularly for transactions involving real property or company formation.",{"industry":416,"icon_asset_id":417,"specifics":418},"Real Estate","industry-real-estate","High-value property transactions are a known AML risk vector; agents and brokers must verify buyer and seller identity and document source of funds for purchases above regulatory thresholds.",{"industry":420,"icon_asset_id":421,"specifics":422},"Fintech and Payments","industry-saas","Digital onboarding pipelines must replicate the same CDD controls as traditional institutions, often using electronic identity verification services and automated sanctions screening APIs.",[424,427,430,434],{"vs":249,"vs_template_id":425,"summary":426},"due-diligence-checklist-D12660","An M&A due diligence checklist evaluates a target company's financials, legal standing, contracts, and operations before an acquisition. A customer due diligence checklist verifies the identity and risk profile of a customer before entering a business relationship. They are both verification tools but serve entirely different purposes and audiences.",{"vs":242,"vs_template_id":428,"summary":429},"D{VENDOR_DD_ID}","A vendor due diligence checklist assesses the reliability, financial health, and compliance posture of a supplier your business is considering. A CDD checklist focuses on verifying customer identity and AML risk. Vendor due diligence looks outward at who you are buying from; CDD looks at who is buying from you.",{"vs":431,"vs_template_id":432,"summary":433},"Client Intake Form","D{CLIENT_INTAKE_ID}","A client intake form captures commercial and contact information needed to begin a service engagement — scope, billing details, and preferences. A CDD checklist goes further by verifying identity, screening for sanctions and PEP status, and producing an auditable compliance record. The intake form starts the relationship; the CDD checklist makes it legally defensible.",{"vs":435,"vs_template_id":436,"summary":437},"KYC Application Form","D{KYC_FORM_ID}","A KYC application form is completed by the customer and captures self-declared information. A CDD checklist is completed by your staff to verify and record that information, log the documents collected, and assign a risk rating. The KYC form is the input; the CDD checklist is the verification record.",{"use_template":439,"template_plus_review":443,"custom_drafted":447},{"best_for":440,"cost":441,"time":442},"Small businesses and professional services firms establishing a basic, auditable CDD process","Free","15–30 minutes per customer",{"best_for":444,"cost":445,"time":446},"Regulated firms wanting to confirm the checklist meets their specific jurisdictional AML obligations","$300–$800 for a compliance consultant review","3–5 days",{"best_for":448,"cost":449,"time":450},"Financial institutions, fintechs, or firms with high customer volumes needing an integrated digital CDD workflow","$2,000–$10,000+ for custom compliance technology or a bespoke policy build-out","2–8 weeks",[233,452,453,454,455,456,457,458,459,460,461,462],"non-disclosure-agreement-nda-D12692","independent-contractor-agreement-D160","service-agreement-D12711","information-security-policy-D13552","vendor-evaluation-D108","vendor-risk-assessment-D12816","anti-money-laundering-policy-D13481","privacy-policy-D13421","data-processing-agreement-D13954","background-check-policy-D13419","checklist-compliance-D13915",{"emit_how_to":464,"emit_defined_term":464},true,{"primary_folder":466,"secondary_folder":467,"document_type":468,"industry":469,"business_stage":470,"tags":471,"confidence":477},"finance-accounting","due-diligence-and-audits","checklist","general","all-stages",[472,473,474,475,476],"compliance","risk-management","due-diligence","kyc","customer-verification",0.92,"\u003Ch2>What is a Customer Due Diligence Checklist?\u003C/h2>\n\u003Cp>A \u003Cstrong>Customer Due Diligence (CDD) Checklist\u003C/strong> is a structured form that businesses use to collect, verify, and document key information about a customer before — and during — a business relationship. It captures identity details, beneficial ownership, business activity, source of funds, and sanctions screening results in a single auditable record. Designed to support KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance, this free Word download gives you a ready-to-use template you can edit online and export as PDF to standardize your customer onboarding process.\u003C/p>\n\u003Ch2>Why You Need This Document\u003C/h2>\n\u003Cp>Without a completed CDD checklist on file, your business has no auditable record that it verified who it was doing business with — and in regulated industries, that gap is not a procedural oversight, it is a compliance failure. Regulators can impose fines, suspend licenses, or hold compliance officers personally liable for CDD breakdowns, even when no actual financial crime occurred. Beyond regulatory risk, an undocumented customer poses a practical problem: without a baseline profile, unusual transaction activity cannot be identified as unusual. This template closes that gap by giving your team a consistent, step-by-step verification process that produces the kind of documented record that satisfies both internal auditors and external regulators.\u003C/p>\n",1781185995822]