Call Center Agent Outbound_Market Research & Surveys Job Description Template

Business-in-a-Box's Call Center Agent Outbound_Market Research & Surveys Job Description Template

Document description

This call center agent outbound_market research & surveys job description template has 3 pages and is a MS Word file type listed under our human resources documents.

Sample of our call center agent outbound_market research & surveys job description:

Page 1 JOB DESCRIPTION CALL CENTER AGENT – OUTBOUND MARKET RESEARCH & SURVEYS Brief description The position of call center agent (outbound market research & survey) consists of conducting telephone surveys or interviews, explaining objectives and procedures to interviewees, compiling and recording results and data from interviews and surveys. Tasks • Collect data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand; • Compile, record, code results and data from interviews or surveys; • Deal with unpleasant, angry, or discourteous individuals; • Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data; • Explain survey objectives and procedures to interviewees; • Identify and report problems in obtaining valid data; • Identify and resolve inconsistencies in i

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