[{"data":1,"prerenderedAt":511},["ShallowReactive",2],{"document-agreement-with-provider-of-network-services-D5187":3},{"document":4,"label":21,"preview":11,"thumb":22,"thumb600":23,"description":5,"descriptionCustom":6,"apiDescription":5,"pages":8,"extension":10,"parents":24,"breadcrumb":28,"related":34,"customDescModule":167,"customdescription":6,"mdFm":168,"mdProseHtml":510},{"description":5,"descriptionCustom":6,"label":7,"pages":8,"size":9,"extension":10,"preview":11,"thumb":12,"svgFrame":13,"seoMetadata":14,"parents":15,"keywords":20},"AGREEMENT WITH PROVIDER OF NETWORK SERVICES This Agreement with Provider of Network Services (the \"Agreement\") is effective [DATE], BETWEEN: [YOUR COMPANY NAME] (the \"Provider\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [USER NAME] (the \"User\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] This agreement represents the complete agreement and understanding between [YOUR COMPANY NAME] (the \"Provider\") and the account holder (the \"User\") and supersedes any other written or oral agreement. Upon notice published on-line via Provider services, Provider may modify these terms and conditions, amplify them, and/or modify the prices, as well as discontinue or change services offered. If you do not agree to these terms and conditions, please notify our billing department at [SPECIFY] so we can initiate a closure of your account. USE OF YOUR ACCOUNT shall constitute your approval. Subject to the provisions hereof, the account will be opened upon reception of payment, together with this contract, and repeated in each successive billable period thereafter at the then applicable prevailing rates and charges, unless written notice of cancellation is received from User at least [NUMBER] days prior to the beginning of the next billable period. Charges for \"billable period rate\" services are payable prior to the beginning of each period. Failure to pay in no way relieves the user's obligations to make full payment. User hereby agrees to pay any and all attorney fees, court costs, and related expenses incurred by Provider in the collection of any amount due it. Provider may, with [NUMBER] days' written notice, amend the rates and or charges for any future server usage and/or services. User agrees to use all Provider services and facilities User's own risk. Provider specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Provider be liable for any loss, or data, or other damages the client or the client's Users may suffer. This includes loss of data resulting from delays, non-deliveries, mis-deliveries, or service interruptions caused by its own negligence, subscriber's errors or omissions, or due to the fault of third parties. User agrees to protect, defend, hold harmless and expeditiously indemnify Provider and its agents and service providers against any and all liability, claim, damage, loss of expense arising from claims of libel, unfair competition, unfair trade marks, trade names or patents, violations of rights and privacy and infringement of copyrights and property resulting from User's use of Provider services. User is solely responsible for securing User's username and password. User is solely responsible for changing User's password as required to assure secure access to User's account. Provider accounts cannot be transferred or used by anyone other than the subscriber. Users may not sell, lease, rent or assign the connection or parts of the connection to any party not named in this policy. User may allow FTP access to its server and host web sites for its Users without violating this policy. Network bandwidth charges in excess of allocated amount will be assessed from access log reports generated by the HTTPD server. Provider reserves the right to cancel any account, at any time, without notice, for any reason Provider considers appropriate. In case of cancellation, unused fees may be returned to the subscriber on a pro rata basis. Subscriber must notify Provider in writing to cancel service. Fees for set-up and the first quarter's service are not refundable.",null,"Agreement with Provider of Network Services","3",51,"doc","https://templates.business-in-a-box.com/imgs/1000px/agreement-with-provider-of-network-services-D5187.png","https://templates.business-in-a-box.com/imgs/250px/5187.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#5187.xml",{"title":6,"description":6},[16,19],{"label":17,"url":18},"Legal Agreements","/templates/business-legal-agreements/",{"label":17,"url":18},"agreement with provider network services","Agreement with Provider of Network Services Template","https://templates.business-in-a-box.com/imgs/400px/5187.png","https://templates.business-in-a-box.com/imgs/600px/5187.png",[25,16,19],{"label":26,"url":27},"Templates","/templates/",[29,30,31],{"label":26,"url":27},{"label":17,"url":18},{"label":32,"url":33},"Services & Consulting","/templates/services-and-consulting/",[35,38,42,46,50,54,58,62,66,70,74,78,82,98,114,129,142,155],{"label":7,"url":36,"thumb":37,"extension":10},"/template/agreement-with-provider-of-network-services-D5159","https://templates.business-in-a-box.com/imgs/250px/5159.png",{"label":39,"url":40,"thumb":41,"extension":10},"Content Provider Agreement","/template/content-provider-agreement-D758","https://templates.business-in-a-box.com/imgs/250px/758.png",{"label":43,"url":44,"thumb":45,"extension":10},"Administrative Services Agreement","/template/administrative-services-agreement-D850","https://templates.business-in-a-box.com/imgs/250px/850.png",{"label":47,"url":48,"thumb":49,"extension":10},"Professional Services Agreement","/template/professional-services-agreement-D13277","https://templates.business-in-a-box.com/imgs/250px/13277.png",{"label":51,"url":52,"thumb":53,"extension":10},"Transition Services Agreement","/template/transition-services-agreement-D13190","https://templates.business-in-a-box.com/imgs/250px/13190.png",{"label":55,"url":56,"thumb":57,"extension":10},"Travel Services Agreement","/template/travel-services-agreement-D923","https://templates.business-in-a-box.com/imgs/250px/923.png",{"label":59,"url":60,"thumb":61,"extension":10},"SEO Services Agreement","/template/seo-services-agreement-D12861","https://templates.business-in-a-box.com/imgs/250px/12861.png",{"label":63,"url":64,"thumb":65,"extension":10},"Management Services Agreement","/template/management-services-agreement-D551","https://templates.business-in-a-box.com/imgs/250px/551.png",{"label":67,"url":68,"thumb":69,"extension":10},"Inter-Company Services Agreement","/template/inter-company-services-agreement-D886","https://templates.business-in-a-box.com/imgs/250px/886.png",{"label":71,"url":72,"thumb":73,"extension":10},"Simple Accounting Services Agreement","/template/simple-accounting-services-agreement-D13529","https://templates.business-in-a-box.com/imgs/250px/13529.png",{"label":75,"url":76,"thumb":77,"extension":10},"Architectural Services Agreement","/template/architectural-services-agreement-D13903","https://templates.business-in-a-box.com/imgs/250px/13903.png",{"label":79,"url":80,"thumb":81,"extension":10},"Fulfillment Services Agreement","/template/fulfillment-services-agreement-D159","https://templates.business-in-a-box.com/imgs/250px/159.png",{"description":83,"descriptionCustom":6,"label":84,"pages":85,"size":86,"extension":10,"preview":87,"thumb":88,"svgFrame":89,"seoMetadata":90,"parents":91,"keywords":96,"url":97},"SERVICE LEVEL AGREEMENT This Service Level Agreement (the Agreement\") is effective as of [DATE] (the \"Effective Date\"). BETWEEN: [YOUR COMPANY NAME] (the \"Service Provider\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [CLIENT NAME] (the \"Client\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] RECITALS This Agreement sets forth the terms and conditions under which Client will provide Service Provider with certain Equipment under bailment and Service Provider will provide certain support services to Client on specified Service Provider premises (hereinafter referred to as the \"Service Provider Network Location(s)\"). WHEREAS, Service Provider is desirous and capable of providing support services for certain Client-Provided Equipment which interconnects to Service Provider transmission services; and WHEREAS, Client desires to have the Equipment supported by Service Provider in a designated portion of certain Service Provider Network Location(s), as set forth in Exhibit A of this agreement (hereinafter referred to as the \"Location and Equipment Summary\"), which is attached hereto and made a part hereof; and WHEREAS, Client and Service Provider (hereinafter referred to cumulatively as the \"Parties\" and singularly as the \"Party\") have agreed on the terms which shall govern the bailment and support of the Equipment as set forth in Exhibit B of this agreement (hereinafter referred to as the \"Statement of Work\"), which is attached hereto and made a part hereof, and as set forth in Exhibit C of this agreement (hereinafter referred to as the \"Non-Recurring and Monthly Recurring Pricing Summary\"), which is attached hereto and made a part hereof; NOW, THEREFORE, in consideration of the mutual agreements and promises contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the Parties agree as follows: UNDERTAKINGS Client will provide for the inside delivery of the Equipment at the Service Provider Network Location(s) as specified in the Location and Equipment Summary with proper and timely notification as specified in the Statement of Work. Client will install the Equipment at the Service Provider Network Location(s) as specified in the Location and Equipment Summary in accordance with Service Provider and Industry standards and practices as specified in the Statement of Work. Service Provider will connect the Equipment to Service Provider services at the Service Provider Network Location(s) as specified in the Location and Equipment Summary in accordance with Service Provider standards and practices as specified in the Statement of Work. Service Provider will hold the Equipment in bailment for use only at the Service Provider Network Location(s) as specified in the Location and Equipment Summary and only for the purposes contemplated herein. During the term of the bailment, Service Provider shall provide space, power, testing, environment and other support services for the Equipment as set forth in the Statement of Work and Service Provider shall have no other responsibility for the Equipment. Client shall cooperate fully with Service Provider in the provision of these support services and agrees to perform those activities identified as Client Responsibilities in the Statement of Work. TERM AND TERMINATION The initial term of this Agreement shall commence on the [DATE], shall continue for a period of [NUMBER] years, and then shall terminate on [DATE]. This Agreement is binding when executed by Client and subsequently accepted by Service Provider and once accepted by Service Provider, the rates and charges provided in this Agreement will be effective from the first day of the next billing cycle following Client's signature date (the \"Effective Date\"). Either Party may terminate this Agreement following the giving of [NUMBER] calendar days prior written notice of termination to the other Party. If Client terminates this Agreement prior to the expiration of the initial [NUMBER] year term, Client will pay Service Provider, in addition to all other charges due, per Service Provider Network Location, which amount shall represent liquidated damages that Client agrees are reasonable. Client shall remove its Equipment from the Service Provider Network Location(s) within [NUMBER] calendar days of the termination of this Agreement and, if Client fails to do so, Service Provider may itself remove the Equipment and store the same at Client's expense and at Client's sole risk. Any expenditure by Service Provider for the removal and storage of the Equipment shall bear interest at the lesser of [%] per annum or the maximum rate permitted by law. The rights and duties in Article D, \"Warranty and Liability\" shall survive the termination of this Agreement. FINANCIAL PROVISIONS Client shall pay Service Provider a non-recurring fee for Site Preparation, Additional AC or DC Power Circuits and Circuit Interconnection at each of the Service Provider Network Location(s) as set forth in the Non-Recurring and Monthly Recurring Pricing Summary. Client shall pay Service Provider on a monthly recurring basis for Location Management Fee(s), an Uninterruptable Power Supply (UPS) for [115V OR OTHER] AC Power Circuits and for Service Provider First-Level Maintenance Support at each of the Service Provider Network Location(s) as set forth in the Non-Recurring and Monthly Recurring Pricing Summary. Client shall pay Service Provider a one time charge of [AMOUNT per circuit when, at the Client's request, Service Provider provided cabling is added, moved or changed after the initial Site Preparation work listed in the Equipment and Location Summary is completed by Service Provider. This charge is in addition to any other charges specified in the applicable tariff or contract from the entity from which the facility or service is obtained. For equipment moves made pursuant to Client's request, Client shall pay for each unit of Equipment this is moved to a different location within the same Service Provider Network Location after the initial Site Preparation work listed in the Equipment and Location Summary is completed by Service Provider. Client shall pay directly or reimburse Service Provider, as applicable, for all taxes, duties, and similar liabilities which may result from this Agreement, or any support services specified hereunder, exclusive of taxes based on Service Provider's net income. All invoices shall be due and payable in [CURRENCY] within [NUMBER] calendar days upon receipt as set forth in the Non-Recurring and Monthly Recurring Pricing Summary. WARRANTY AND LIABILITY Service Provider warrants that its undertakings hereunder shall be performed in a professional and workmanlike manner and that it will provide Support Services in accordance with this Agreement. NO OTHER WARRANTIES ARE EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANYWARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Client warrants that it has the unrestricted right to place the Equipment at Service Provider's Location(s) listed in the Location and Equipment Summary for the term of this Agreement. Except as otherwise set forth herein, neither Party shall be deemed negligent, at fault or liable in any respect to the other for any delay, interruption or failure in performance hereunder resulting from fire, flood, water, the elements, explosions, acts of God, war, accidents, labor disputes, strikes, shortages of equipment or suppliers, unavailability of transportation or other cause beyond the reasonable control of the Party delayed or prevented from performing.","Service Level Agreement","12",89,"https://templates.business-in-a-box.com/imgs/1000px/service-level-agreement-D778.png","https://templates.business-in-a-box.com/imgs/250px/778.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#778.xml",{"title":6,"description":6},[92,95],{"label":93,"url":94},"Software & Technology","software-technology-business",{"label":93,"url":94},"service level agreement","/template/service-level-agreement-D778",{"description":99,"descriptionCustom":6,"label":100,"pages":8,"size":101,"extension":10,"preview":102,"thumb":103,"svgFrame":104,"seoMetadata":105,"parents":107,"keywords":106,"url":113},"NON-DISCLOSURE AGREEMENT (NDA) This Non-Disclosure Agreement (the \"Agreement\") is made and effective [DATE], BETWEEN: [YOUR COMPANY NAME] (the \"Disclosing Party\"), a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [RECEIVING PARTY NAME] (the \"Receiving Party\"), an individual with his main address located at OR a corporation organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] WHEREAS, Receiving Party has been or will be engaged in the performance of work on [DESCRIBE]; and in connection therewith will be given access to certain confidential and proprietary information; and WHEREAS, Receiving Party and Disclosing Party wish to evidence by this Agreement the manner in which said confidential and proprietary material will be treated. NOW, THEREFORE, it is agreed as follows: NON-DISCLOSURE OF CONFIDENTIAL INFORMATION Both Parties understand and agree that each Party may have access to the confidential information of the other party. For the purposes of this Agreement, \"Confidential Information\" means proprietary and confidential information about the Disclosing Party's (or it's suppliers') business or activities. Such information includes all business, financial, technical, and other information marked or designated by such Party as \"confidential\" or \"proprietary.\" Confidential Information also includes information which, by the nature of the circumstances surrounding the disclosure, ought in good faith to be treated as confidential. For the purposes of this Agreement, Confidential Information does not include: Information that is currently in the public domain or that enters the public domain after the signing of this Agreement. Information a Party lawfully receives from a third Party without restriction on disclosure and without breach of a non-disclosure obligation. Information that the Receiving Party knew prior to receiving any Confidential Information from the Disclosing Party. Information that the Receiving Party independently develops without reliance on any Confidential Information from the Disclosing Party. Each Party agrees that it will not disclose to any third Party or use any Confidential Information disclosed to it by the other Party except when expressly permitted in writing by the other Party. Each Party also agrees that it will take all reasonable measures to maintain the confidentiality of all Confidential Information of the other Party in its possession or control. TERM The term of this Agreement is [number] of [years/months] from the date of execution by both Parties. TITLE The Receiving Party agrees that all Confidential Information furnished by the Disclosing Party shall remain the sole property of the Disclosing Party. DISCLAIMER","Non Disclosure Agreement Nda",513,"https://templates.business-in-a-box.com/imgs/1000px/non-disclosure-agreement-nda-D12692.png","https://templates.business-in-a-box.com/imgs/250px/12692.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12692.xml",{"title":106,"description":6},"non disclosure agreement nda",[108,110],{"label":17,"url":109},"business-legal-agreements",{"label":111,"url":112},"Confidentiality Agreements","confidentiality-agreement","/template/non-disclosure-agreement-nda-D12692",{"description":115,"descriptionCustom":6,"label":116,"pages":117,"size":118,"extension":10,"preview":119,"thumb":120,"svgFrame":121,"seoMetadata":122,"parents":123,"keywords":127,"url":128},"INDEPENDENT CONTRACTOR AGREEMENT This Independent Contractor Agreement (\"Agreement\") is made and effective [Date], BETWEEN: [INDEPENDENT CONTRACTOR NAME] (the \"Independent Contractor\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [YOUR COMPANY NAME] (the \"Company\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] RECITALS Independent Contractor is engaged in providing [Describe] business services, its Employer Tax I.D. Number is [Insert], and its Business License Number is [insert]. Independent Contractor has complied with all Federal, State, and local laws regarding business permits, sales permits, licenses, reporting requirements, tax withholding requirements, and other legal requirements of any kind that may be required to carry out said business and the Scope of Work which is to be performed as an Independent Contractor pursuant to this Agreement. Independent Contractor is or remains open to conducting similar tasks or activities for clients other than the Company and holds themselves out to the public to be a separate business entity. Company desires to engage and contract for the services of the Independent Contractor to perform certain tasks as set forth below. Independent Contractor desires to enter into this Agreement and perform as an independent contractor for the company and is willing to do so on the terms and conditions set forth below. NOW, THEREFORE, in consideration of the above recitals and the mutual promises and conditions contained in this Agreement, the Parties agree as follows: TERMS This Agreement shall be effective commencing [Date], and shall continue until terminated at the completion of the Scope of Work which shall occur no later than [Date] or by either party as otherwise provided herein. STATUS OF INDEPENDENT CONTRACTOR This Agreement does not constitute a hiring by either party. It is the parties intentions that Independent Contractor shall have an independent contractor status and not be an employee for any purposes, including, but not limited to, [laws]. Independent Contractor shall retain sole and absolute discretion in the manner and means of carrying out their activities and responsibilities under this Agreement. This Agreement shall not be considered or construed to be a partnership or joint venture, and the Company shall not be liable for any obligations incurred by Independent Contractor unless specifically authorized in writing. Independent Contractor shall not act as an agent of the Company, ostensibly or otherwise, nor bind the Company in any manner, unless specifically authorized to do so in writing. TASKS, DUTIES, AND SCOPE OF WORK Independent Contractor agrees to devote as much time, attention, and energy as necessary to complete or achieve the following: [Describe]. The above to be referred to in this Agreement as the \"Scope of Work\". It is expected that the Scope of Work will completed by [Date]. Independent Contractor shall additionally perform any and all tasks and duties associated with the Scope of Work set forth above, including but not limited to, work being performed already or related change orders. Independent Contractor shall not be entitled to engage in any activities which are not expressly set forth by this Agreement. The books and records related to the Scope of Work set forth in this Agreement shall be maintained by the Independent Contractor at the Independent Contractor's principal place of business and open to inspection by Company during regular working hours. Documents to which Company will be entitled to inspect include, but are not limited to, any and all contract documents, change orders/purchase orders and work authorized by Independent Contractor or Company on existing or potential projects related to this Agreement. Independent Contractor shall be responsible to the management and directors of Company, but Independent Contractor will not be required to follow or establish a regular or daily work schedule. Supply all necessary equipment, materials and supplies. Independent Contractor will not rely on the equipment or offices of Company for completion of tasks and duties set forth pursuant to this Agreement. Any advice given Independent Contractors regarding the scope of work shall be considered a suggestion only, not an instruction. Company retains the right to inspect, stop, or alter the work of Independent Contractor to assure its conformity with this Agreement. ASSURANCE OF SERVICES Independent Contractor will assure that the following individuals (the \"Key Employees\") will be available to perform, and will perform, the Services hereunder until they are completed (identify by title and name as applicable): [Name of Key Employee, Title] [Name of Key Employee, Title] The Key Employees may be changed only with the prior written approval of the Company, which approval shall not be unreasonably withheld. COMPENSATION Independent Contractor shall be entitled to compensation for performing those tasks and duties related to the Scope of Work as follows: [Describe] Such compensation shall become due and payable to Independent Contractor in the following time, place, and manner: [Describe] NOTICE CONCERNING WITHHOLDING OF TAXES Independent Contractor recognizes and understands that it will receive a [specify tax] statement and related tax statements, and will be required to file corporate and/or individual tax returns and to pay taxes in accordance with all provisions of applicable Federal and State law. Independent Contractor hereby promises and agrees to indemnify the Company for any damages or expenses, including attorney's fees, and legal expenses, incurred by the Company as a result of independent contractor's failure to make such required payments. AGREEMENT TO WAIVE RIGHTS TO BENEFITS Independent Contractor hereby waives and foregoes the right to receive any benefits given by Company to its regular employees, including, but not limited to, health benefits, vacation and sick leave benefits, profit sharing plans, etc. This waiver is applicable to all non-salary benefits which might otherwise be found to accrue to the Independent Contractor by virtue of their services to Company, and is effective for the entire duration of Independent Contractor's agreement with Company. This waiver is effective independently of Independent Contractor's employment status as adjudged for taxation purposes or for any other purpose. Neither this Agreement, nor any duties or obligations under this Agreement may be assigned by either party without the consent of the other. TERMINATION This Agreement may be terminated prior to the completion or achievement of the Scope of Work by either party giving [number] days written notice. Such termination shall not prejudice any other remedy to which the terminating party may be entitled, either by law, in equity, or under this Agreement. NON-DISCLOSURE OF TRADE SECRETS, CUSTOMER LISTS AND OTHER PROPRIETARY INFORMATION Independent Contractor agrees not to disclose or communicate, in any manner, either during or after Independent Contractor's agreement with Company, information about Company, its operations, clientele, or any other information, that relate to the business of Company including, but not limited to, the names of its customers, its marketing strategies, operations, or any other information of any kind which would be deemed confidential, a trade secret, a customer list, or other form of proprietary information of Company. Independent Contractor acknowledges that the above information is material and confidential and that it affects the profitability of Company. ","Independent Contractor Agreement","6",62,"https://templates.business-in-a-box.com/imgs/1000px/independent-contractor-agreement-D160.png","https://templates.business-in-a-box.com/imgs/250px/160.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#160.xml",{"title":6,"description":6},[124],{"label":125,"url":126},"Consultant & Contractors","consulting-contractor-business","independent contractor agreement","/template/independent-contractor-agreement-D160",{"description":130,"descriptionCustom":6,"label":131,"pages":132,"size":101,"extension":10,"preview":133,"thumb":134,"svgFrame":135,"seoMetadata":136,"parents":138,"keywords":137,"url":141},"IT SERVICE AGREEMENT This IT Service Agreement (the \"Agreement\") is effective on [DATE], BETWEEN: [NAME OF THE SERVICE PROVIDER], (the \"Service Provider\"), an individual with their main address located at OR a Company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] AND: [NAME OF THE CLIENT], (the \"Client\"), an individual with their main address located at OR a Company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] Collectively, the Service Provider and Client shall be referred to as the \"Parties\" and individually as the \"Party.\" WHEREAS, the Service Provider is in the business of providing establishing, operating and managing Information Technology and suggesting solutions as the Client wishes, and the Client desires to hire the Service Provider for various IT services; and WHEREAS, the Client and Service Provider desire to enter into an Agreement, which will define respective rights and duties as to all services to be performed; WHEREAS, the Parties wish to evidence their contract in writing; WHEREAS, the Service Provider affirms to understand all of the provisions contained in this Agreement, and in case the Client requires clarification as to one or more of the provisions contained herein, it can request clarification or otherwise seek legal guidance; NOW, THEREFORE, in consideration and as a condition of the Parties entering into this Agreement and other valuable considerations, the receipt and sufficiency of which consideration is acknowledged, the Parties agree as follows: DEFINITIONS \"Intellectual Property\" shall mean any and all technology, technical information, technical data, inventions, invention disclosures, discoveries, processes, formulae, algorithms, know-how, software, designs, design elements, works of authorship, drawings, non-public materials and any other technical subject matter related thereto. Intellectual Property also includes all Intellectual Property rights or similar proprietary rights related to the foregoing, in any jurisdiction, whether owned or held for use under license, whether registered or unregistered, including (i) patent rights and utility models, (ii) copyrights and database rights, (iii) trademarks and trade dress and the goodwill associated therewith, (iv) trade secrets, (v) mask works, and (vi) industrial design rights; in each case, including any registrations of, applications to register, and renewals and extensions of, any of the foregoing with or by any governmental authority in any jurisdiction. \"Service(s)\" shall mean the IT services being provided by the Service Provider to the Client under this Agreement. \"Confidential Information\" will include all data and information relating to the business and management of the Company, including but not limited to, Client lists, business policies, business strategies, proprietary and trade secret technology to which access is obtained by the Service Provider, including accounting records, computer software, other proprietary data, business operations, marketing development operations and customer information. \"Disclosing Party\" shall mean the Party who shall be disseminating the Confidential Information to the Receiving Party. \"Receiving Party\" shall mean the Party to whom the Confidential Information is disclosed. TERM The Client and the Service Provider agree that the present Agreement shall be in force from the [DATE] unless terminated by either of the Parties in accordance with the present Agreement. SCOPE OF THE AGREEMENT The Service Provider shall provide the IT Services and satisfy the responsibilities described in this Agreement as it may be supplemented, enhanced or modified, upon mutual written agreement of the Parties, during the Term. SERVICES WORK ORDER: The Service Provider agrees to provide IT Services to the Client in accordance with the terms and conditions of this Agreement. A description of the Services to be provided shall be set forth in one or more mutually agreed upon documents (hereinafter referred as \"Work Order\" or \"WO\"), each of which, upon execution by the Service Provider and the Client, shall become binding between the Parties and made a part hereof. Each Work Order entered into by the Parties in connection herewith shall be subject to, and the obligations of the Parties hereunder shall be performed in accordance with, the terms and conditions of this Agreement. Each Work Order shall: supplement and form a part of this Agreement, be read and construed as one with this Agreement, be deemed incorporated by reference herein. In the event of any conflict between the terms of this Agreement and any Work Order, the terms of this Agreement shall govern and control unless such Work Order expressly indicates otherwise. PERFORMANCE OF THE SERVICES The Service Provider agrees to perform the Services specified by the Client in a professional manner and in accordance with this Agreement. Notwithstanding the foregoing, the Client acknowledges that the Service Provider's ability to perform the Services will require the Client to timely perform certain tasks and provide certain tangible and intangible items. The Client hereby agrees to perform its obligations hereunder, and the Parties acknowledge that the Client's failure to perform such obligations may adversely affect the Service Provider's ability to meet its performance obligations under the conditions specified by the Client. In addition, the Service Provider shall not be deemed to be in default under this Agreement for any delays or failure to meet its obligations if based on the Client's actions, omissions or failure to meet its performance requirements. If any services, functions or responsibilities not specifically described in this Agreement are inherent subtasks of the Services and are reasonably necessary for provision of the Services, they shall be deemed to be implied by and included within the scope of the Services to the same extent and in the same manner as if specifically described in this Agreement. RELATIONSHIP OF PARTIES Nothing contained in this Agreement shall create an employer and employee relationship, a master and servant relationship, or a principal and agent relationship between the Service Provider and the Client. ASSIGNMENT The Parties shall not assign any rights under the present Agreement to any other Party without the mutual written consent of the Parties. Subject to the foregoing, this Agreement will be binding upon the Parties' heirs, executors, successors and assigns. PAYMENT The Service Provider shall invoice the Client monthly for time and material-based fees, as per the rates specified in the WO, for the Services. The invoices should be accompanied with the time sheets supporting monthly billing information, as the case may be, signed off by the Client. The Client shall pay the Service Provider amounts under an undisputed invoice within [NUMBER OF DAYS] days from the receipt by the Client of payment of the Service Provider's invoice to the Client in respect of the Services provided by the relevant Assigned Employees. The Service Provider shall be solely responsible for paying all expenses incurred by the Service Provider before, during and after the Term of this Agreement that are related in any way and manner to the fulfillment of the Service Provider's obligations flowing from this Agreement. All payments to the Service Provider are to be made in the currency specified in the WO, subject to deduction of tax at source, if any, or withholding taxes. On receipt of the invoices, the Client shall cross check the invoices and if it has a dispute in regard to the raised invoices, then it shall notify the Service Provider about the dispute in writing mandatorily within seven (7) days of the receipt of the invoice","IT Service Agreement","8","https://templates.business-in-a-box.com/imgs/1000px/it-service-agreement-D13422.png","https://templates.business-in-a-box.com/imgs/250px/13422.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#13422.xml",{"title":137,"description":6},"it service agreement",[139,140],{"label":17,"url":109},{"label":17,"url":109},"/template/it-service-agreement-D13422",{"description":143,"descriptionCustom":6,"label":144,"pages":145,"size":101,"extension":10,"preview":146,"thumb":147,"svgFrame":148,"seoMetadata":149,"parents":151,"keywords":150,"url":154},"MASTER SERVICE AGREEMENT This Master Service Agreement (\"Agreement\") is made and effective this [Date], BETWEEN: [YOUR COMPANY NAME],\" PARTY A\", a corporation organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [YOUR COMPLETE ADDRESS] AND: [COMPANY NAME],\" PARTY B\", a corporation organized and existing under the laws of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] SCOPE OF SERVICES [PARTY A] shall provide [PARTY B] with the services and products described in the Statements of Work. The SOW must describe the respective contribution and services of each party. Any services provided by either party under this Agreement are referred to as the \"Services\". For the purposes of this Agreement, the party engaged to perform the Services, [PARTY A], is the \"Performing Party\" and the party for whom the Services are to be performed, [PARTY B], is the \" Engaging Party\". All SOWs that are negotiated between the parties shall be in writing and executed by both parties and shall be attached hereto as supplemental Exhibits, and shall be incorporated into, and governed by, this Agreement. STATEMENT OF WORK (SOW) Contents of Statements of Work The parties shall describe each individual deliverable to be provided under this agreement in its own statement of work (each, a \"Statement of Work\"), each one including a complete description of the deliverable provided under the Statement of Work, the number of [PARTY A] personnel who will be assigned to provide the deliverable in question, key [PARTY A] personnel the parties agree are essential to the provision of the particular deliverable (shall not exceed [SPECIFY] percent of the total personnel assigned to this Statement of Work) (each one a \"Key Personnel\"), the applicable fees and fee schedule, including any milestones and milestone payments if applicable, for the particular deliverable, the service levels and acceptance criteria for the particular deliverable, any materials the parties will provide for the particular deliverable, a timeline for providing the particular deliverable, and a unique identification number for the Statement of Work and explicit reference to this agreement. Integration. A Statement of Work signed by both parties, bearing a unique identification number and making explicit reference to this Agreement, shall be deemed to form an integral part of this Agreement. Severable. The parties may terminate any individual Statement of Work without affecting the rest of the agreement or any other Statement of Work. Conflict of Terms. If there is a conflict between the terms of this agreement and any Statement of Work, the Statement of Work shall apply. Changes to Statements of Work Proposing Changes. Either party may propose amendments to the Statement of Work deliverable, fees or schedule by giving written notice to the other party. Finalizing Changes. If the parties agree to change the deliverable, fees, or schedule of a Statement of Work they parties shall cooperate to execute a written amendment to the relevant Statement of Work detailing the changes. Additional Statements of Work Request Additional Services. [PARTY B] may request additional services by sending a written notice to [PARTY A] reasonably detailing the services requested. Assess the Request. Immediately after receiving a request for additional services from [PARTY B], [PARTY A] shall evaluate the request to determine whether there are circumstances preventing it from providing the requested services and, if there are no circumstances preventing it from providing the requested services, shall provide [PARTY A] with the estimated fees and timelines for such requested services. Execute New Statement of Work. If after receiving [PARTY A] 's estimates [PARTY B] still wants the requested services, the parties shall execute a new Statement of Work according to the requirements of paragraph CONTENT OF STATEMENTS OF WORK. Acceptance and Rejection Inspection Period. [PARTY B] shall have an \"Inspection period\" of [NUMBER] working days after [PARTY A] has provided the deliverable to review and verify that the deliverable meets the acceptance criteria as set out in the applicable Statement of Work (the \"Inspection Period\"). Acceptance. If in [PARTY B] 's opinion the deliverable meets the acceptance criteria, [PARTY B] must accept the deliverable and notify [PARTY A] that it is accepting the deliverable. Deemed Acceptance.[PARTY B] shall be deemed to have accepted the deliverable if [PARTY B] fails to notify [PARTY A] by the end of the inspection period, or if, during the inspection period, [PARTY B] uses or attempts to use the deliverable beyond what is necessary for the inspection and testing, in a manner that a reasonable person would consider compatible with [PARTY B] having accepted deliverable from [PARTY A]. Rejection. If in [PARTY B]'s opinion, the deliverable does not materially meet the acceptance criteria, [PARTY B] may reject the deliverable by delivering to [PARTY B] a written list detailing each failure to satisfy the acceptance criteria. TERM The term of this Agreement begins on [INSERT START DATE] and continues until such time as the Deliverables have been provided to the Purchaser in accordance with this Agreement or until such time as this Agreement is terminated by either party in accordance with its terms. BUDGET AND PAYMENT DEADLINE The budget and payment deadline will be defined in each SOW. Unless otherwise provided in this SOW, uncontested invoices are payable within 30 calendar days of receipt of the invoice. Payment is made as follows: [SPECIFY]. INDEPENDENT CONTRACTOR The relationship between [PARTY A] and [PARTY B] shall, within the context of the SOW, be that of an independent contractor, and nothing in this Agreement should be construed to create a partnership, joint venture, or employer-employee relationship. Each Party shall, at all times during the term of this Agreement, perform the duties and responsibilities herein without any control by the other Party. Either Party may realize a profit or loss in connection with performing the services. Either Party may render similar services for the benefit of others. Neither Party is an agent of the other Party and is not authorized to make any representation, contract, or contract commitment on behalf of the other Party. DELIVERABLES The Supplier shall provide the goods and/or services described in the Statement of Work (attached) of this Master Service Agreement. CONFIDENTIALITY Information shall be treated as confidential during the term of this Agreement and for a period of seven (7) years thereafter. During such period, the parties will not: (a) disclose the Confidential Information of the Disclosing Party to any third party, using at least the same degree of care as it uses to protect its own confidential information, but not less than reasonable care or (b) use such information for any purpose other than to perform its obligations under this Agreement. Confidential Information does not include information which has previously been made generally available to the public, becomes publicly known, without fault on the part of the Receiving Party, subsequent to disclosure by the Disclosing Party of such information to the Receiving Party, is received by the Receiving Party at any time from a source, other than the Disclosing Party, lawfully having possession of and the right to disclose such information, otherwise becomes known by the Receiving Party prior to disclosure by the Disclosing Party to the receiving party of such information, or is independently developed by the Receiving Party without use of such information","Master Service Agreement","7","https://templates.business-in-a-box.com/imgs/1000px/master-service-agreement-D12657.png","https://templates.business-in-a-box.com/imgs/250px/12657.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12657.xml",{"title":150,"description":6},"master service agreement",[152,153],{"label":17,"url":109},{"label":17,"url":109},"/template/master-service-agreement-D12657",{"description":156,"descriptionCustom":6,"label":157,"pages":117,"size":101,"extension":10,"preview":158,"thumb":159,"svgFrame":160,"seoMetadata":161,"parents":163,"keywords":162,"url":166},"SAAS SERVICE LEVEL AGREEMENT This SaaS Service Level Agreement (the \"Agreement\") is effective [DATE], BETWEEN: [YOUR COMPANY NAME] (the \"Service Provider\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE] with its head office located at: [YOUR COMPLETE ADDRESS] AND: [SECOND PARTY NAME] (the \"Service Recipient\"), a company organized and existing under the laws of the [State/Province] of [STATE/PROVINCE], with its head office located at: [COMPLETE ADDRESS] WHEREAS, the Service Provider is engaged in the business of providing certain cloud based services, as more specifically described in Scope of Services of the present Agreement; WHEREAS, the Service Recipient wishes to receive the services being provided by the Service Provider; NOW, THEREFORE, THE PARTIES AGREE AS FOLLOWS: DEFINITIONS \"Incident\" means any set of circumstances resulting in a failure to meet a Service Level. \"Service\" or \"Services\" refers to the Service provided to the Service Recipient pursuant to the proposal/contract. \"Service Credit\" is the percentage of the monthly Service fees for the Service that is credited to the Service Recipient for a Service Level not met pursuant to this SSLA. \"Confidential Information\" shall mean and include any document the \"Disclosing Party\" marks as Confidential; any information designated as Confidential. \"Documentation\" shall mean and include all the Documents, Forms, Order Forms, Payment Schedule, Service Schedule, and such other documents made available by the parties to each other to facilitate the performance of services. \"Downtime\" is defined as any period when users are unable to access the Service Provider's sites for which they have appropriate permissions. The ability to access the Service Provider's sites is determined by automated monitoring that attempts to access the Service Provider's sites every minute supplemented by server logs. Downtime does not include the period when the Service is not available as a result of: (a) Scheduled Downtime or scheduled network, hardware, or Service maintenance or upgrades; or (b) the acts or omissions of the Service Recipient or the Service Recipient's employees, agents, contractors, or vendors, or anyone gaining access to Service Provider's network by means of the Service Recipient's passwords or equipment; or (c) Service Recipient requested changes. \"Scheduled Downtime\" is defined as: (a) Downtime within pre-established maintenance windows; Service Recipient specific updates/customization; general upgrades to firmware; or (b) Downtime during major version upgrade. Scheduled Downtime is not considered Downtime for purposes of this Agreement. \"Specification Target\" shall mean the time targets within which the Service Provider shall down the servers for the maintenance of the services or for fixing any errors. \"Response Time\" is the time that the Service Provider shall take to acknowledge the call or email of the Service Recipient, advising them of a problem. \"Resolution Time\" is the time that the Service Provider shall take to fix the problem. TERM OF THE AGREEMENT The present Agreement shall commence from the effective date mentioned hereof and shall continue to be in force for a period of ___________ years unless terminated earlier in accordance with any of provisions of the present Agreement. At the expiration of the stipulated term, the Agreement may be renewed at the option and consent of both the parties. SCOPE OF SERVICES The Service Provider shall provide such services as mentioned in \"Exhibit A\" attached to the present Agreement. REPRESENTATIONS BY THE SERVICE RECIPIENT Service Availability The Service Availability shall be on the basis of the following: [SERVICE NAME, AVAILABILITY PERIOD, MAINTENANCE TIME ETC.] Service Maintenance The Service Maintenance shall be performed on the basis of the following schedule: [SERVICE MAINTENANCE SCHEDULE] Service Level The Service Recipient shall be provided with the support as per the defined levels in the following table: Level Overview Qualifying Conditions Support Type Priority P1: (Critical) Priority P2: (High) Priority P3: (Medium) Priority P4: (Low) Response Time and Resolution Time The Response time for Critical and High Priority Levels shall be 4 hours, 8 hours for Medium Priority, and within 2 business days for Low Priority. WARRANTIES BY SERVICE PROVIDER The Service Provider warrants as follows: It shall perform its services and the roles and duties under the present Agreement diligently. It shall not directly or indirectly solicit the clients or employees of the Service Recipient. It shall observe the terms of the Agreement in good faith. It has and will maintain all necessary licenses, consents, and permissions necessary for the performance of its obligations under this Agreement. WARRANTIES BY SERVICE RECIPIENT The Service Recipient warrants as follows: It shall provide all reasonable assistance to the Service Provider to facilitate the performance of services by the Service Provider. It shall release the payment to the Service Provider on time. It shall provide accurate information that the Service Provider requires for the performance of its services. CONFIDENTIAL INFORMATION Each and any party (\"Disclosing Party\") may disclose or grant to any other party (\"Receiving Party\") access to information that the Disclosing Party considers confidential or proprietary (\"Confidential Information\"). Confidential Information, as used in this Agreement, shall mean any information or data which, (a) if in tangible form or other media that can be converted to readable form, is clearly marked as proprietary, confidential or private when disclosed, (b) if oral or visual, is identified as proprietary, confidential, or private at the time of disclosure, or (c) is of a nature or is disclosed under circumstances such that a reasonable person would consider it confidential. A Disclosing Party's Confidential Information shall not include information that (a) is or becomes part of the public domain through no act or omission of a Receiving Party, (b) was in the Receiving Party's lawful possession prior to the disclosure and had not been obtained by the Receiving Party from the Disclosing Party. (c) is disclosed to the Receiving Party by a third party not known to the Receiving Party, following reasonable inquiry, to be subject to an obligation of non-disclosure with respect to such information, or (d) is independently developed by the Receiving Party without use of or reference to the Disclosing Party's Confidential Information. The Receiving Party agrees to hold in confidence and not to disclose or reveal to any person or entity the Disclosing Party's Confidential Information, and not to use the Disclosing Party's Confidential Information for any purpose other than in connection with the parties' discussions regarding, and performance of, a transaction. Without limiting the generality of the foregoing, the Receiving Party shall not disclose Confidential Information of the Disclosing Party to any of the Receiving Party's employees or agents except those employees or agents who are required to have such Confidential Information in order to participate in the parties' discussions regarding, or performance of, a transaction, and who are under a written obligation of confidentiality or nondisclosure to the Receiving Party","SaaS Service Level Agreement","https://templates.business-in-a-box.com/imgs/1000px/saas-service-level-agreement-D12859.png","https://templates.business-in-a-box.com/imgs/250px/12859.png","https://templates.business-in-a-box.com/svgs/docviewerWebApp1.html?v6#12859.xml",{"title":162,"description":6},"saas service level agreement",[164,165],{"label":17,"url":109},{"label":17,"url":109},"/template/saas-service-level-agreement-D12859",false,{"seo":169,"reviewer":181,"legal_disclaimer":185,"quick_facts":186,"at_a_glance":188,"personas":192,"variants":217,"glossary":245,"clauses":281,"how_to_fill":332,"common_mistakes":373,"faqs":398,"industries":426,"comparisons":443,"diy_vs_lawyer":454,"jurisdictions":467,"related_template_ids_curated":488,"schema":497,"classification":498},{"meta_title":170,"meta_description":171,"primary_keyword":172,"secondary_keywords":173,"family":172,"is_canonical":167},"Network Services Agreement Template (Free Word)","Free network services agreement template covering scope, SLAs, security, liability, and termination. Download in Word, edit online, or export as PDF. Free Word and PDF download.","network services agreement template",[174,175,176,177,178,179,180],"provider of network services agreement","network services contract template","network service level agreement template","managed network services agreement","IT network services contract","network services agreement free download","internet service provider agreement template",{"name":182,"credential":183,"reviewed_date":184},"Bruno Goulet","CEO, Business in a Box","2026-05-02",true,{"difficulty":187,"legal_review_recommended":185,"signature_required":185,"notarization_required":167},"advanced",{"what_it_is":189,"when_you_need_it":190,"whats_inside":191},"An Agreement With Provider Of Network Services is a legally binding contract between a business and a third-party network services provider — such as an ISP, managed network services company, or telecommunications vendor — that defines the scope of services, performance standards, fees, security obligations, and termination conditions. This free Word download gives you a professionally structured starting point you can edit online and export as PDF to execute with your provider.\n","Use it before engaging any external vendor to deliver, manage, or maintain your organization's network infrastructure — including internet connectivity, WAN links, VPN services, managed firewalls, or cloud network provisioning. It is also appropriate when renewing or restructuring an existing provider relationship where the original agreement no longer reflects the actual scope of services.\n","Scope of network services and deliverables, service level agreements with uptime commitments and response times, fees and billing cycle, security and data protection obligations, IP ownership, liability caps and indemnification, confidentiality, and termination and transition provisions.\n",[193,197,201,205,209,213],{"title":194,"use_case":195,"icon_asset_id":196},"IT directors and CTOs","Formalizing managed network or connectivity contracts with external vendors","persona-cto",{"title":198,"use_case":199,"icon_asset_id":200},"Small business owners","Contracting a local ISP or managed service provider for office connectivity","persona-small-business-owner",{"title":202,"use_case":203,"icon_asset_id":204},"Operations managers","Documenting SLA obligations before a multi-site WAN deployment","persona-operations-director",{"title":206,"use_case":207,"icon_asset_id":208},"Procurement officers","Standardizing vendor contracts for network infrastructure across departments","persona-procurement-officer",{"title":210,"use_case":211,"icon_asset_id":212},"Startup founders","Securing reliable internet and cloud network services for a new office or remote team","persona-startup-founder",{"title":214,"use_case":215,"icon_asset_id":216},"Legal and compliance teams","Ensuring network vendor contracts meet data security and regulatory requirements","persona-legal-counsel",[218,222,226,230,233,237,241],{"situation":219,"recommended_template":220,"slug":221},"Engaging a managed service provider for full network infrastructure management","Managed Services Agreement","administrative-services-agreement-D850",{"situation":223,"recommended_template":224,"slug":225},"Contracting a cloud provider for virtual network and connectivity services","Cloud Services Agreement","cloud-service-agreement-D13921",{"situation":227,"recommended_template":228,"slug":229},"Establishing performance benchmarks only, without a full service contract","Service Level Agreement (SLA)","service-level-agreement-D778",{"situation":231,"recommended_template":116,"slug":232},"Hiring an independent IT consultant for network setup or migration","independent-contractor-agreement-D160",{"situation":234,"recommended_template":235,"slug":236},"Procuring hardware alongside network installation and ongoing support","Equipment and Services Agreement","equipment-lease-agreement-D1140",{"situation":238,"recommended_template":239,"slug":240},"Adding a non-disclosure obligation to an existing network vendor relationship","Non-Disclosure Agreement","non-disclosure-agreement-nda-D12692",{"situation":242,"recommended_template":243,"slug":244},"Outsourcing all IT services including network to a third-party provider","IT Outsourcing Agreement","outsourcing-agreement-manufacturing-D898",[246,248,251,254,257,260,263,266,269,272,275,278],{"term":228,"definition":247},"A contractual commitment specifying the minimum performance standards the provider must meet, including uptime percentage, latency targets, and incident response times.",{"term":249,"definition":250},"Uptime Guarantee","A provider's contractual promise that the network will be available for a defined percentage of time — commonly 99.9% or 99.99% — per billing period.",{"term":252,"definition":253},"Mean Time to Repair (MTTR)","The average time the provider commits to restoring service after a confirmed outage or network failure.",{"term":255,"definition":256},"Bandwidth","The maximum data transfer rate of a network connection, typically expressed in Mbps or Gbps, as provisioned under the agreement.",{"term":258,"definition":259},"Managed Network Services","An arrangement where a third-party provider operates, monitors, and maintains a customer's network infrastructure in exchange for a recurring fee.",{"term":261,"definition":262},"Peering and Transit","The methods by which an ISP or network provider routes traffic to and from the public internet — relevant to latency and reliability guarantees.",{"term":264,"definition":265},"Network Operations Center (NOC)","A centralized facility from which the provider monitors network performance and responds to incidents on behalf of customers.",{"term":267,"definition":268},"Force Majeure","A clause excusing a party from performance obligations due to extraordinary events outside their control — such as natural disasters or government actions.",{"term":270,"definition":271},"IP Address Allocation","The assignment of static or dynamic internet protocol addresses to the customer, specifying whether they are portable or returned upon contract termination.",{"term":273,"definition":274},"Data Processing Agreement (DPA)","A supplementary contract required when a network provider processes personal data on behalf of the customer, mandated under GDPR and similar privacy laws.",{"term":276,"definition":277},"Latency","The delay in data transmission across a network, measured in milliseconds — a key performance metric often specified in SLA schedules.",{"term":279,"definition":280},"Service Credit","A financial remedy — typically a percentage reduction in the next invoice — applied when the provider fails to meet an SLA uptime or response-time commitment.",[282,287,292,297,302,307,312,317,322,327],{"name":283,"plain_english":284,"sample_language":285,"common_mistake":286},"Parties, recitals, and effective date","Identifies the customer and the network services provider as legal entities, states the purpose of the agreement, and records the date the contract takes effect.","This Agreement is entered into as of [EFFECTIVE DATE] between [CUSTOMER LEGAL NAME], a [STATE/COUNTRY] [ENTITY TYPE] ('Customer'), and [PROVIDER LEGAL NAME], a [STATE/COUNTRY] [ENTITY TYPE] ('Provider').","Using a trading name rather than the provider's registered legal entity name. If the provider operates under a brand different from its registered name, enforcement actions may target the wrong legal person.",{"name":288,"plain_english":289,"sample_language":290,"common_mistake":291},"Scope of network services","Defines precisely which network services the provider will deliver — connectivity type, bandwidth tier, geographic coverage, managed components, and any out-of-scope items.","Provider shall deliver the following services to Customer at the locations listed in Schedule A: [SERVICE DESCRIPTION] at [X] Mbps symmetric bandwidth, managed firewall administration, and 24/7 network monitoring ('Services'). Services do not include [EXCLUSIONS].","Describing services in marketing language rather than technical specifics. Phrases like 'best-effort connectivity' or 'fast internet' are unenforceable — specify bandwidth, protocol, and topology.",{"name":293,"plain_english":294,"sample_language":295,"common_mistake":296},"Service level agreement and performance standards","Sets the minimum uptime percentage, latency targets, packet loss thresholds, and incident response and resolution times the provider must meet each month.","Provider guarantees network availability of [99.9]% per calendar month, measured at the Customer's demarcation point. Response to Priority 1 incidents shall begin within [1] hour of notification. Resolution shall occur within [4] hours. Failure to meet these standards entitles Customer to a Service Credit as set out in Schedule B.","Agreeing to an SLA measured at the provider's core network rather than at the customer's premises. An outage affecting only the last-mile connection to your site may not count toward SLA breaches if the measurement point is upstream.",{"name":298,"plain_english":299,"sample_language":300,"common_mistake":301},"Fees, billing, and payment terms","States the monthly or annual service fee, billing cycle, accepted payment methods, late-payment interest, and the process for disputing an invoice.","Customer shall pay Provider a monthly recurring charge of $[AMOUNT] due within [30] days of invoice date. Undisputed late payments accrue interest at [1.5]% per month. Disputes must be raised in writing within [15] days of invoice receipt.","Omitting a fee-change notice period. Without one, a provider can increase rates with only the notice required by the governing law — which may be as little as 30 days.",{"name":303,"plain_english":304,"sample_language":305,"common_mistake":306},"Security obligations and data protection","Requires the provider to implement and maintain specified security controls — encryption standards, access controls, vulnerability management — and describes obligations when a security incident affects the customer.","Provider shall implement and maintain security controls no less rigorous than [ISO 27001 / SOC 2 Type II] standards. Provider shall notify Customer of any confirmed security breach affecting Customer data within [72] hours of discovery. A Data Processing Agreement is attached as Schedule C.","Relying on the provider's general security policy without attaching it as a schedule or referencing a specific standard. A policy that can be changed unilaterally without customer consent provides little real protection.",{"name":308,"plain_english":309,"sample_language":310,"common_mistake":311},"Intellectual property and data ownership","Confirms that all customer data transmitted or processed over the network remains the customer's property and specifies any IP the provider retains in its network management tools or software.","All data transmitted, stored, or processed by Provider on behalf of Customer ('Customer Data') remains the sole property of Customer. Provider acquires no rights in Customer Data except those necessary to deliver the Services. Provider retains all rights in its proprietary network management software and tools.","No clause addressing IP at all — leaving ambiguity about who owns network topology diagrams, configuration files, and monitoring data generated during the engagement.",{"name":313,"plain_english":314,"sample_language":315,"common_mistake":316},"Liability limitations and indemnification","Caps each party's financial exposure to a defined amount — typically 12 months of fees — and allocates responsibility for third-party claims arising from each party's actions or failures.","Provider's aggregate liability under this Agreement shall not exceed the total fees paid by Customer in the [12] months preceding the claim. Provider shall indemnify Customer against third-party claims arising from Provider's gross negligence or wilful misconduct. Neither party is liable for indirect, consequential, or punitive damages.","Accepting a liability cap set to one month of fees — common in provider-drafted contracts. For a business-critical network, one month of connectivity fees rarely covers the cost of a significant outage or data incident.",{"name":318,"plain_english":319,"sample_language":320,"common_mistake":321},"Confidentiality","Prohibits both parties from disclosing the other's confidential technical and business information — including network architecture, pricing, and customer data — during and after the contract term.","Each party shall keep confidential all non-public technical, commercial, and operational information received from the other party ('Confidential Information') and shall not disclose it to third parties without prior written consent. This obligation survives termination for [3] years.","A confidentiality clause that expires when the agreement terminates. Network architecture details and pricing remain sensitive long after the contract ends — a post-termination survival period of at least two to three years is standard.",{"name":323,"plain_english":324,"sample_language":325,"common_mistake":326},"Term, termination, and transition","Sets the initial contract term, renewal mechanics, notice periods for termination, early-termination fees, and the provider's obligations to assist with migration to a new provider.","This Agreement commences on [START DATE] and continues for an initial term of [12/24/36] months. Either party may terminate for cause with [30] days' written notice following an uncured material breach. Early termination by Customer without cause incurs a fee of [X]% of remaining contract value. Upon termination, Provider shall cooperate with Customer's transition to a successor provider for up to [90] days at no additional charge.","Auto-renewal clauses with short cancellation windows — often 60 to 90 days before renewal. Missing the window locks you into another full term. Always calendar the cancellation deadline when the contract is signed.",{"name":328,"plain_english":329,"sample_language":330,"common_mistake":331},"Governing law, dispute resolution, and notices","Specifies which jurisdiction's law governs the contract, how disputes are resolved (arbitration, mediation, or litigation), and the required format and delivery method for formal notices.","This Agreement is governed by the laws of [STATE/COUNTRY]. Disputes not resolved by good-faith negotiation within [30] days shall be submitted to binding arbitration under [AAA / JAMS] rules in [CITY]. Notices shall be delivered by email with confirmed receipt or by overnight courier to the addresses in Schedule A.","Choosing a governing jurisdiction with no connection to where either party operates. Some provider contracts specify a distant state to give the provider home-court advantage — always negotiate governing law to your jurisdiction or a neutral one.",[333,338,343,348,353,358,363,368],{"step":334,"title":335,"description":336,"tip":337},1,"Identify both parties with their registered legal names","Enter the customer's and provider's full registered legal entity names, jurisdiction of incorporation, principal business addresses, and designated contract representatives.","Request the provider's certificate of incorporation or business registration to confirm the exact legal name before execution.",{"step":339,"title":340,"description":341,"tip":342},2,"Define the scope of services in technical terms","Complete Schedule A with the specific services, bandwidth tiers, geographic locations, managed components, and explicit exclusions. Avoid generic descriptions — reference technical standards and topology where possible.","Attach the provider's formal service description document as a schedule rather than paraphrasing it in the body. If there is a conflict, specify that the schedule controls.",{"step":344,"title":345,"description":346,"tip":347},3,"Set measurable SLA commitments and service credits","Enter uptime percentage, latency and packet-loss thresholds, Priority 1 through 3 response and resolution times, and the service credit schedule — typically a percentage of the monthly fee per hour of excess downtime.","Ensure uptime is measured at your demarcation point, not the provider's core. A 99.9% uptime guarantee allows up to 43.8 minutes of downtime per month — consider 99.99% for business-critical links.",{"step":349,"title":350,"description":351,"tip":352},4,"Complete the fees and payment terms block","Enter the monthly recurring charge, any one-time setup or installation fees, payment due date, late-fee rate, and the fee-change notice period you negotiated.","Negotiate at least 90 days' notice of any fee increase and the right to terminate without penalty if the increase exceeds a defined threshold — 5–10% is standard.",{"step":354,"title":355,"description":356,"tip":357},5,"Specify security standards and attach a DPA if required","Reference a named security standard (ISO 27001, SOC 2 Type II, or NIST CSF) and set the breach notification window. If the provider will handle any personal data, attach a completed Data Processing Agreement as Schedule C.","GDPR, CCPA, and PIPEDA all require a DPA when a vendor processes personal data on your behalf. Confirm whether any network monitoring, logging, or analytics services involve personal data.",{"step":359,"title":360,"description":361,"tip":362},6,"Negotiate the liability cap and carve-outs","Set the aggregate liability cap at a minimum of 12 months' fees. Carve out gross negligence, wilful misconduct, IP infringement, and confidentiality breaches from the cap entirely.","Provider-drafted contracts often set the cap at one month of fees. This is rarely acceptable for a business-critical network — always push for 12 months as the floor.",{"step":364,"title":365,"description":366,"tip":367},7,"Set the term, renewal, and early-termination terms","Enter the start date, initial term length, auto-renewal mechanics, cancellation notice window, and early-termination fee formula. Confirm the transition assistance period is at least 90 days.","Add a calendar reminder for the cancellation deadline on the day you sign the contract. Missing a 60-day renewal window on a 36-month contract is an expensive administrative error.",{"step":369,"title":370,"description":371,"tip":372},8,"Sign before the service start date and distribute executed copies","Both authorized signatories must sign before services commence. Distribute fully executed copies to the provider, your IT team, finance, and legal. Store a digital copy in your contract management system.","Use a timestamped eSignature platform so the execution record includes IP address, date, and time — useful if a dispute arises about when obligations began.",[374,378,382,386,390,394],{"mistake":375,"why_it_matters":376,"fix":377},"Accepting provider-drafted SLAs with upstream measurement points","If uptime is measured at the provider's network core rather than your premises, a last-mile failure that blacks out your office may not constitute a breach — leaving you with no remedy for a real outage.","Specify in the SLA schedule that availability is measured at the customer's demarcation point or, for cloud services, at the provider's API endpoint, and that all outage minutes count regardless of cause location.",{"mistake":379,"why_it_matters":380,"fix":381},"No fee-change notice period in the agreement","Without a contractual notice requirement, a provider can raise rates with only the statutory minimum notice — sometimes 30 days — leaving you no time to renegotiate or switch providers without disruption.","Negotiate a minimum 90-day advance written notice for any fee increase and include a no-penalty termination right if the increase exceeds an agreed threshold.",{"mistake":383,"why_it_matters":384,"fix":385},"Missing or unattached Data Processing Agreement","Network providers routinely log, monitor, and analyze traffic data that may include personal information. Operating without a DPA violates GDPR, CCPA, and PIPEDA and can result in regulatory fines and customer liability.","Identify all data flows before signing. If any personal data passes through or is processed by the provider's systems, execute a DPA as a schedule to the agreement before services begin.",{"mistake":387,"why_it_matters":388,"fix":389},"Accepting a one-month liability cap","A one-month fee cap — common in provider-drafted contracts — rarely covers the business cost of a prolonged outage, a security breach, or lost transactions, leaving the customer substantially exposed.","Negotiate the cap to 12 months of fees as a floor, and carve out gross negligence, wilful misconduct, IP infringement, and confidentiality breaches from the cap entirely so they remain uncapped.",{"mistake":391,"why_it_matters":392,"fix":393},"No transition assistance obligation on termination","Without a contractual transition period, a departing provider has no obligation to cooperate with your migration to a new vendor — meaning network continuity depends entirely on goodwill.","Include a minimum 90-day transition assistance clause requiring the provider to cooperate with migration, maintain services at current levels, and transfer all configuration files and documentation at no additional charge.",{"mistake":395,"why_it_matters":396,"fix":397},"Auto-renewal clause with a short cancellation window","A 60-day cancellation window before a 36-month auto-renewal can lock you into three more years of service if the deadline is missed by even one day.","Negotiate the cancellation window to at least 90 days, add the cancellation deadline to your contract management calendar on day one, and consider requiring the provider to send a renewal reminder notice 120 days before the renewal date.",[399,402,405,408,411,414,417,420,423],{"question":400,"answer":401},"What is an agreement with a provider of network services?","An agreement with a provider of network services is a legally binding contract between a business and a third-party vendor that delivers network infrastructure or connectivity — such as internet access, WAN links, managed firewalls, or cloud networking. It defines the scope of services, performance standards, security obligations, fees, and what happens when the provider fails to deliver or the relationship ends. Without it, the parties have no enforceable recourse beyond general contract law defaults.\n",{"question":403,"answer":404},"What should a network services agreement include?","At minimum: the parties' legal names, a technical scope of services, an SLA with measurable uptime and response-time commitments, fees and billing terms with a fee-change notice period, security obligations referencing a named standard, a liability cap and indemnification provisions, confidentiality obligations, data ownership and IP allocation, and termination terms including a transition assistance period. If the provider handles personal data, a Data Processing Agreement must be attached.\n",{"question":406,"answer":407},"Is a network services agreement legally binding?","Yes — when properly executed by authorized signatories of both parties, a network services agreement is generally enforceable as a commercial contract under the governing law. Courts will enforce the SLA remedy provisions, liability caps, confidentiality clauses, and termination terms as written, provided the agreement meets the basic requirements of offer, acceptance, and consideration. Consulting a lawyer before signing provider-drafted contracts is advisable for business-critical deployments.\n",{"question":409,"answer":410},"What is a reasonable SLA for a network services agreement?","For a standard business internet connection, 99.9% monthly uptime — allowing up to 43.8 minutes of downtime per month — is a common baseline. For business-critical or multi-site WAN services, 99.99% (under 5 minutes of downtime per month) is more appropriate. Response time for Priority 1 outages should be 1 hour or less, with a 4-hour resolution target. Always specify that measurement occurs at your demarcation point, not the provider's core network.\n",{"question":412,"answer":413},"What liability cap should I negotiate in a network services contract?","A cap of 12 months of fees paid is a widely accepted minimum for business-to-business network services contracts. Provider-drafted agreements often propose one month of fees — which is rarely sufficient to cover the actual cost of a prolonged outage or data breach. Carve out gross negligence, wilful misconduct, IP infringement, and confidentiality breaches from the cap so those claims remain unlimited.\n",{"question":415,"answer":416},"Do I need a Data Processing Agreement alongside a network services contract?","Yes, if the provider will process any personal data on your behalf — including traffic logs, network monitoring data, or any user-identifiable information passing through their systems. GDPR Article 28 mandates a DPA for any processor handling EU personal data. CCPA and PIPEDA impose similar requirements. Operating without a DPA while a provider processes personal data exposes you to regulatory enforcement and customer liability.\n",{"question":418,"answer":419},"What happens when a network provider fails to meet the SLA?","The agreement's service credit schedule typically entitles the customer to a percentage reduction in the next monthly invoice — for example, 10% of the monthly fee for each hour of excess downtime beyond the SLA threshold. Service credits are the contractual remedy unless the breach is material enough to trigger termination for cause. For critical outages, the agreement should also allow termination if the provider misses the SLA three or more times in a rolling 12-month period.\n",{"question":421,"answer":422},"Can I terminate a network services agreement early?","Yes, but provider-drafted contracts typically include an early-termination fee — often a percentage of the remaining contract value or the full remaining monthly fees. You can generally terminate without penalty for a provider's material breach, including repeated SLA failures, after providing written notice and a cure period. Negotiate a right to terminate without penalty if the provider raises fees beyond an agreed threshold or fails to meet SLA minimums in any three months of a rolling 12-month period.\n",{"question":424,"answer":425},"What is a transition assistance clause and why does it matter?","A transition assistance clause requires the provider to cooperate with your migration to a new vendor upon termination — maintaining services at current levels, transferring configuration files and IP address allocations, and providing technical handover documentation for an agreed period, typically 60 to 90 days. Without it, you are entirely dependent on the provider's goodwill during a transition, and they have no obligation to help you switch — which can cause significant operational disruption.\n",[427,431,435,439],{"industry":428,"icon_asset_id":429,"specifics":430},"Financial Services","industry-fintech","Latency SLAs are business-critical for trading platforms; agreements must reference PCI DSS network security controls and include breach notification windows compliant with financial regulators.",{"industry":432,"icon_asset_id":433,"specifics":434},"Healthcare","industry-healthtech","HIPAA requires a Business Associate Agreement when the provider may access PHI through network monitoring or logging; uptime SLAs for clinical systems should target 99.99% with sub-1-hour resolution.",{"industry":436,"icon_asset_id":437,"specifics":438},"Retail / E-commerce","industry-retail","Peak-traffic bandwidth guarantees are essential for seasonal surges; agreements should specify minimum bandwidth during high-demand periods and include PCI DSS network segmentation obligations.",{"industry":440,"icon_asset_id":441,"specifics":442},"Manufacturing","industry-manufacturing","Operational technology (OT) and SCADA network connectivity requires strict latency and availability SLAs; agreements should address physical redundancy, failover, and on-site technician response times.",[444,447,450,452],{"vs":228,"vs_template_id":445,"summary":446},"service-level-agreement-D13239","A standalone SLA defines performance metrics and remedies but does not address commercial terms, IP ownership, liability, or termination. A network services agreement is the complete governing contract — the SLA is typically one schedule within it. Use a standalone SLA only when amending an existing master agreement that already covers the commercial and legal framework.",{"vs":220,"vs_template_id":448,"summary":449},"D{MANAGED_SERVICES_AGREEMENT_ID}","A managed services agreement covers the broad outsourcing of IT operations — including desktops, servers, helpdesk, and applications — in addition to network infrastructure. A network services agreement is narrower, focused specifically on network connectivity and management. If the vendor's scope is limited to network services, the narrower agreement provides tighter, more enforceable terms.",{"vs":116,"vs_template_id":232,"summary":451},"An independent contractor agreement engages an individual or sole trader for project-based IT work. A network services agreement governs an ongoing vendor relationship with a company providing continuous, infrastructure-level services. The contractor agreement lacks SLA provisions, service credit remedies, and the security and DPA obligations essential to a network services relationship.",{"vs":239,"vs_template_id":240,"summary":453},"An NDA protects confidential information during evaluation or negotiation but creates no service, performance, or payment obligations. A network services agreement includes confidentiality provisions as one clause among many. Use a standalone NDA during the vendor assessment phase before a network services agreement is signed, and confirm the NDA's terms are superseded or incorporated by reference once the full contract is executed.",{"use_template":455,"template_plus_review":459,"custom_drafted":463},{"best_for":456,"cost":457,"time":458},"Small businesses and startups engaging a standard ISP or managed network vendor for a single site","Free","1–2 hours",{"best_for":460,"cost":461,"time":462},"Multi-site deployments, regulated industries, or contracts involving personal data processing","$400–$900 for a 1–2 hour lawyer review","2–5 days",{"best_for":464,"cost":465,"time":466},"Enterprise network outsourcing, mission-critical infrastructure, cross-border deployments, or contracts above $100K annually","$2,000–$8,000+","2–4 weeks",[468,473,478,483],{"code":469,"name":470,"flag_asset_id":471,"note":472},"us","United States","flag-us","Network services agreements are governed by state contract law — there is no single federal framework, but FCC regulations apply to certain telecommunications services. CCPA requires a DPA-equivalent contract for California-resident personal data. State consumer protection statutes may override contractual limitation-of-liability clauses in B2C contexts; for B2B contracts, the agreed liability cap is generally enforceable. Non-compete provisions in ancillary consulting schedules are subject to state-specific enforceability rules.",{"code":474,"name":475,"flag_asset_id":476,"note":477},"ca","Canada","flag-ca","PIPEDA and provincial privacy laws (PIPA in Alberta and BC, Law 25 in Quebec) require written agreements governing vendor processing of personal data — a DPA schedule is mandatory when any personal data is involved. Quebec's Law 25 imposes strict requirements on cross-border data transfers. CRTC regulations apply to federally regulated telecommunications carriers. Auto-renewal clauses in commercial contracts are generally enforceable but must be clear and conspicuous to avoid challenge.",{"code":479,"name":480,"flag_asset_id":481,"note":482},"uk","United Kingdom","flag-uk","Post-Brexit, the UK GDPR and Data Protection Act 2018 require a data processing agreement for any vendor processing personal data. Ofcom regulates electronic communications networks; contracts with regulated providers must align with general conditions of entitlement. The Unfair Contract Terms Act 1977 and Consumer Rights Act 2015 may limit the enforceability of liability caps in non-negotiated standard-form contracts, particularly in B2C contexts. B2B liability caps are generally upheld if reasonable and clearly negotiated.",{"code":484,"name":485,"flag_asset_id":486,"note":487},"eu","European Union","flag-eu","GDPR Article 28 mandates a written Data Processing Agreement for any processor handling EU personal data — this is non-negotiable and must be attached to or incorporated into the network services agreement. The NIS2 Directive (effective October 2024) imposes cybersecurity obligations on essential and important entities, including their network service providers. Standard contractual clauses are required for transfers of personal data to providers outside the EU. Member-state telecommunications regulations add further requirements in some countries — notably Germany's TKG and France's ARCEP framework.",[229,240,232,489,490,491,492,244,493,494,495,496],"it-service-agreement-D13422","master-service-agreement-D12657","saas-service-level-agreement-D12859","data-processing-agreement-D13954","vendor-agreement-D13292","purchase-order-D1411","consulting-agreement---long-D12543","business-associate-agreement-D12650",{"emit_how_to":185,"emit_defined_term":185},{"primary_folder":109,"secondary_folder":499,"document_type":500,"industry":501,"business_stage":502,"tags":503,"confidence":509},"services-and-consulting","agreement","general","all-stages",[504,505,506,507,508],"it","contract","vendor","network-services","service-agreement",0.95,"\u003Ch2>What is an Agreement With Provider Of Network Services?\u003C/h2>\n\u003Cp>An \u003Cstrong>Agreement With Provider Of Network Services\u003C/strong> is a legally binding contract between a business and a third-party vendor responsible for delivering, managing, or maintaining network infrastructure — including internet connectivity, WAN links, managed firewalls, VPN services, or cloud networking. It defines the precise scope of services the provider must deliver, the performance standards they are held to through a service level agreement, the fees and billing cycle, security and data protection obligations, and the remedies available when the provider falls short. Unlike informal purchase orders or email confirmations, a properly drafted network services agreement creates enforceable obligations on both sides and eliminates the ambiguity that governs most undocumented vendor relationships.\u003C/p>\n\u003Ch2>Why You Need This Document\u003C/h2>\n\u003Cp>Network services are foundational to daily operations — when they fail, everything else stops. Without a written agreement, you have no contractual remedy when the provider misses an uptime commitment, no obligation on the provider to assist your migration if you switch vendors, and no clarity on who owns your IP address allocations or network configuration data when the relationship ends. Security incidents are equally exposed: if a provider processes logs or monitoring data containing personal information without a Data Processing Agreement in place, your organization faces regulatory liability under GDPR, CCPA, or PIPEDA regardless of fault. Provider-drafted contracts — the default in most engagements — typically cap liability at one month of fees, measure uptime at upstream network points rather than your premises, and include auto-renewal clauses with short cancellation windows. This template gives you a balanced starting point that protects your organization's operational continuity, data security posture, and financial exposure before you sign.\u003C/p>\n",1781186022331]